Pacific Volkswagen

Amazing customer service, warm friendly trust-worthy staff, would send anyone here. They made me an offer I could not refuse and made it impossible to need to go anywhere else. James was fantastic in staff, would send anyone here. They made me an offer I could not refuse and made it impossible to need to go anywhere else. James was fantastic in sales and sales mgr Crystie Lucero was the best sales manager I've ever dealt with at any dealership. They are an amazing team! More

I bought a CPO (Certified PreOwned) from a different dealer. The windows didn't work so since this place is close to my house I thought of getting the work done here. The service guys took 4.5 hours to dealer. The windows didn't work so since this place is close to my house I thought of getting the work done here. The service guys took 4.5 hours to run the diagnostics and found the motor to be replaced, so they ordered the parts and I had to bring in the car again. They kept the car for 8.5 hours and the replaced the motor to know the regulator is not working and I would need to bring the car again. Also I forced them to check the other windows to since they sometime work and sometimes they don't but their diagnostics showed nothing wrong. Question is, can it really take 13 hours to get this result and go to a dealership 3 freaking times? Is that how bad VW is? Also this is the first dealer that expects you to go use their drop of service on way, yes one way. You can't come back to pick up your car I guess because of how much time they take to work on it. More

By far one of the worst experiences I have dealt with. ... Christy or however you spell it told us we had approval and we we're good to go... then when it was time to get the paperwork filled out they said ... Christy or however you spell it told us we had approval and we we're good to go... then when it was time to get the paperwork filled out they said that our account got flagged for being an importer and exporter of cars... She told me to call VW credit to figure out the issue and I called them and they had no earthly idea what I was talking about... When I called back the dealership desk manager today said it's final and nothing I could do about it. I will never buy another car from these people. I would not advise anyone to even step foot in this place. I hope they see this review and figure out new management as the ones there right now are not able to comprehend how to run a business. Thank you for saving us our time and money and not giving it to a con artist. AGAIN DO NOT BUY A CAR FROM THEM I WILL POST THIS ON EVERY WEBSITE I CAN TO GET THE WORD OUT. More

Nothing but great things to say about this dealership! Sally, Chris, Estevan, and Byron you guys are the best! Got me into my new Atlas Cross Sport with no nonsense, and a fair deal overall and excellent Sally, Chris, Estevan, and Byron you guys are the best! Got me into my new Atlas Cross Sport with no nonsense, and a fair deal overall and excellent experience! Thank you guys! More

This customer service on the visit was very subpar. I waited by the car and finally went inside to find the service tech only to realize names aren’t very prominent and then someone approached me. Only o waited by the car and finally went inside to find the service tech only to realize names aren’t very prominent and then someone approached me. Only one intermediate person? And then the service tech was just going through the motion for a paycheck. The visit was disappointing. More

Had a pleasant experience at Pacific! Everything from being greeted upon arrival all the way to the delivery of the car! The buying process was easy and pleasant. I felt no pressure. Steve and Chris did being greeted upon arrival all the way to the delivery of the car! The buying process was easy and pleasant. I felt no pressure. Steve and Chris did an amazing job making us feel comfortable and my wife and I felt we got a great deal! The finance dept. was excellent and explained all the paperwork and options for me to protect my vehicle. Thank you! More

Service person David Troussaint very nice and pleasant. All work performed on time as promised. I appreciate the ride to dealership as I had no on else to help me that day. All work performed on time as promised. I appreciate the ride to dealership as I had no on else to help me that day. More

Overall is very good. Service people are all very nice and experienced. But I had problem with A/C. This is second time and it still has not completed fixed. I have to say it is vehicle quality problem. V and experienced. But I had problem with A/C. This is second time and it still has not completed fixed. I have to say it is vehicle quality problem. VW should help to get this fixed! More

David is amazing. Very through and a joy to work with and had my back when looking for the best deal. Keep up the stellar service!!! had my back when looking for the best deal. Keep up the stellar service!!! More

Service and sales have been very helpful. I have an I.D.4 and I never hesitate to ask a question. Everyone has been very helpful. and I never hesitate to ask a question. Everyone has been very helpful. More