Pacific Volkswagen

Susan is always on point. Professional, communicative and friendly. Very knowledgeable DEFINITELY An ASSET. Very efficient. She always takes care of me. Thank you Susan you're the best. friendly. Very knowledgeable DEFINITELY An ASSET. Very efficient. She always takes care of me. Thank you Susan you're the best. More

Everyone was very friendly. I was taken care of promptly. The communication and updates on status of car repairs were done by telephone call and messaging with attachments of breakdown. promptly. The communication and updates on status of car repairs were done by telephone call and messaging with attachments of breakdown. More

I love the new text messaging system. Easy and simple follow through. I appreciate the communication and transparency with Alejandro. It was extremely refreshing and easy to gain an understanding of the follow through. I appreciate the communication and transparency with Alejandro. It was extremely refreshing and easy to gain an understanding of the needs, timeline and fees. More

Took 8 hours for an oil change. Needs faster service. Not even my fallen license plate did they screw back on. $110 oil change and not one free deed. even my fallen license plate did they screw back on. $110 oil change and not one free deed. More

Susan Ahn is Outstanding!Her knowledge, experience and Susan Ahn is Outstanding! Her knowledge, experience and personal ethics are a real tribute to Pacific. She is the best Service Consultant that y Susan Ahn is Outstanding! Her knowledge, experience and personal ethics are a real tribute to Pacific. She is the best Service Consultant that you have at Pacific. More

It is so hard to get a timely service appointment. They are always booked full weeks in advance which is inconvenient. It is also hard to get a hold of anyone from the service department. The phones go to are always booked full weeks in advance which is inconvenient. It is also hard to get a hold of anyone from the service department. The phones go to voicemail and you don't get a phonecall until much later. They seem overworked and unable to handle their customer volume. Also why do we have to leave our car for essentially the entire day to get even the smallest service done? It's incredibly inconvenient. More

Needed an ignition switch replaced. Common VW problem. Was charged a $182.00 inspection fee to tell me I needed a new ignition switch. Tried to upsell the work to the tune of $850+. Paid my “inspection fe Was charged a $182.00 inspection fee to tell me I needed a new ignition switch. Tried to upsell the work to the tune of $850+. Paid my “inspection fee.” Walked. Will never return. Or buy another VW product. 👎👎👎 More

The service was great and the service manager I worked with was great. I dropped my car off at the designated time and picked up my car when they said it would be ready. with was great. I dropped my car off at the designated time and picked up my car when they said it would be ready. More

I was disappointed to get an email 8 days after having my car in for routine service telling me that I needs to have my brakes serviced soon. No one mentioned anything about it when I picked up the car and car in for routine service telling me that I needs to have my brakes serviced soon. No one mentioned anything about it when I picked up the car and based on prior experiences there, I would have expected to receive a phone call to let me know and ask if I wanted to have the brakes changed while the car was already there. More

They couldn’t find the parts for my Eurovan, unable to help me find the part numbers for the harness. Very professional and organized but their knowledge of the Eurovan seems limited. help me find the part numbers for the harness. Very professional and organized but their knowledge of the Eurovan seems limited. More