Pacific Volkswagen

I was disappointed to get an email 8 days after having my car in for routine service telling me that I needs to have my brakes serviced soon. No one mentioned anything about it when I picked up the car and car in for routine service telling me that I needs to have my brakes serviced soon. No one mentioned anything about it when I picked up the car and based on prior experiences there, I would have expected to receive a phone call to let me know and ask if I wanted to have the brakes changed while the car was already there. More

Always courteous and professional. When they left part of the work out of the quote, they gave the service without a charge. Awesome. Very honest. of the work out of the quote, they gave the service without a charge. Awesome. Very honest. More

Me gusto el sistema que ahora tienen, el cual te envían video de los problemas de el auto, buen trabajo la verdad es mas efectivo video de los problemas de el auto, buen trabajo la verdad es mas efectivo More

It was fine / rather frustrated that the warranty is always pushed at the time of purchase but rarely seems to apply when bringing in the car for service always pushed at the time of purchase but rarely seems to apply when bringing in the car for service More

Thank you for the amazing service and good communication. You helped work around my schedule to be able to get things done. I greatly appreciate the timely manner in wich you fixed the vehicle although I'm You helped work around my schedule to be able to get things done. I greatly appreciate the timely manner in wich you fixed the vehicle although I'm sad to say I'll be taking it back in soon for an additional problem, but I know you will come through so that I can be on the road safely with my family. More

This was my first VW lease experience and Chris Estrada was incredibly helpful. He answered ALL of my questions and walked me through every option, even trying to hunt down the elusive trim line for the ca was incredibly helpful. He answered ALL of my questions and walked me through every option, even trying to hunt down the elusive trim line for the car I wanted. I didn't feel pressured but I did feel like I was making an informed decision on a very important investment. More

AVOID AT ALL COST. Especially Eric in sales, rude and unprofessional. Would never buy a car from them again. Eric called me a liar over email and was completely unprofessional unprofessional. Would never buy a car from them again. Eric called me a liar over email and was completely unprofessional More

Omg....what a great place!! I visited multiple places, but this place is the bomb! I was lined to Chris Estrada, this turned out to be a blessing. He is a great guy, does not push or sell xx.... He knows but this place is the bomb! I was lined to Chris Estrada, this turned out to be a blessing. He is a great guy, does not push or sell xx.... He knows his cars and is very respectful. The other staff members are great as well. Also the last step (upstairs in the finance room) was a pleasant step without any odd or uncomfortable moments. Thank you VW team and especially Chris. Oh, BTW, I am so happy with my VW Atlas Cross over. More

Deceptive Business They will abuse your trust and over charge you do not go there. They are very unprofessional. I drove off the lot with a missing hub cab that I paid They will abuse your trust and over charge you do not go there. They are very unprofessional. I drove off the lot with a missing hub cab that I paid for and no one told me. More

Purchase process was straightforward, follow up was lacking. Worked with Chris Estrada. Purchasing was very straighforward and had no issues while we were at the dealership. Process was very seamless and I was s Worked with Chris Estrada. Purchasing was very straighforward and had no issues while we were at the dealership. Process was very seamless and I was satisified. Within the next month, I reached back out because I wanted to remove the GAP insurance from by contract because I found a better rate elsewhere. Took two emails and a few days of continuously calling the dealership over the course of nearly a month before I finally got ahold of their Finance Manager, Fred. To his defense, Fred was out on vacation. Understandable. But, it was frustrating that the other people I spoke with who said they would give him the message apparently did not, as Fred had no prior knowledge of my reaching out until I complained to their FB page. Also, when I spoke with Chris on the phone, it didn't seem like he remembered who I was, even after I gave him my name, and didn't ask or have any interest on how things were going with my purchase... I get this may not be a big deal to most people, but when I compare that to when I leased my Mercedes a few years ago, Mercedes was very attentive before, during AND after I finalized my lease, which is why I cannot give Pacific VW a full 5 star review. Nevertheless, I wouldn't necessarily let this prevent me from recommending Pacific VW in the future, I just wish the same level of attentiveness would have been present even after I made my purchase. More