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Packey Webb Ford - Service Center

Downers Grove, IL

4.7
130 Reviews

130 Reviews of Packey Webb Ford - Service Center

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January 11, 2020

Just an oil change I no longer fee that the dealerships are just trying to make money from my ignorance. Packey Webb has treated me respectively informing me of things More

by SnowWhite1352
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
December 27, 2019

Great Service Department I came in to service my vehicle in preparation for the winter months. I came in around 2 pm and did not schedule an appointment. Despite not having an More

by l.duarte58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe it was a young man from Cicero with last name Macias.
December 13, 2019

Always a pleasure!!!! Explained everything before any work was done and always done in a timely manner, thank you again for everything and also very professional More

by Kopacz4
Recommend Dealer
Yes
Employees Worked With
Kevin and Bob
December 05, 2019

Did a great job doing my oil change. Employees were very courteous and my Vechicle was clean. Would go back there again.great customer service More

by Marcia55
Recommend Dealer
Yes
Employees Worked With
Service department
December 03, 2019

The service department at Packey Webb Ford dealership is excellent. The service advisors are very professional and always in a cheerful mood for their customers. More

by vanes1
Recommend Dealer
Yes
Employees Worked With
Kevin Maciel
November 13, 2019

If I could give no stars I would. Mike Payne is a pain to deal with. Complete pun intended. I took my vehicle here twice in a month time span to get serviced because the first time they couldn’t fix the prob More

by bob white
Recommend Dealer
No
Employees Worked With
Mike Payne
October 25, 2019

Replacing back up camera I was pleasantly surprised that the 2 hour repair only took 1 1/2 hours. The waiting area is comfortable with free coffee and water. More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy
Nov 13, 2019 -

Packey Webb Ford responded

Thank you Crystal!

September 14, 2019

Customer service As usual,was taken very good care of. Thank you . Bob as usual took very good care of my car. Kept me informed of everything that was going on. More

by JZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marks
Nov 13, 2019 -

Packey Webb Ford responded

We are pleased to hear about your experience with Bob. Thank you JZ!

September 10, 2019

long term relationship 10 years is a long time to do business with one car dealer. I also have my service on my car done here . They remind me, send me good service deals More

by Ed 903
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Maciel
Nov 13, 2019 -

Packey Webb Ford responded

We are honored to have such a long standing relationship with our customers. It is customers like you that keep us motivated. Thank you for your kind words and a trusting relationship! Cheers!

August 12, 2019

Very professional service department; from the minute I arrived until the repairs were completed and I drove out the door. I will be back for oil changes and other rep More

by 2015 Ford Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
Nov 13, 2019 -

Packey Webb Ford responded

Thank you Ford Guy!

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