Packey Webb Ford - Service Center

Consistently great service I have been a customer since 2006. Always satisfied. Also love the new dealership very comfortable clean and state. Highly recommend them for new purc I have been a customer since 2006. Always satisfied. Also love the new dealership very comfortable clean and state. Highly recommend them for new purchase and service More

Maintenance and recall I needed to complete my first maintenance visit and recall work on 2020 Explorer. It was an excellent experience with the work done right and on time I needed to complete my first maintenance visit and recall work on 2020 Explorer. It was an excellent experience with the work done right and on time. More

Just an oil change I no longer fee that the dealerships are just trying to make money from my ignorance. Packey Webb has treated me respectively informing me of things I no longer fee that the dealerships are just trying to make money from my ignorance. Packey Webb has treated me respectively informing me of things that need to be done. I was able to shop around for competitive pricing and was not judged for choosing another place to execute the repairs. When I returned for another oil change, I was asked if those repairs had been done. I felt cared fore. Thank you to the service department. More

Great Service Department I came in to service my vehicle in preparation for the winter months. I came in around 2 pm and did not schedule an appointment. Despite not having an I came in to service my vehicle in preparation for the winter months. I came in around 2 pm and did not schedule an appointment. Despite not having an appointment I was kindly greeted by a service writer and advised that despite not having an appointment, they would be willing to service my vehicle but it might be a bit of a wait. Tires rotated, oil change, liquids topped off and an inspection all done in under an hour. I had a recent surgery which impedes me from walking and standing without pain and the service writer was kind enough to bring all paperwork to me at the lobby. Overall I was very happy with the service and personnel. The waiting area is very comfortable and and facility is brand new and very well kept. More

Always a pleasure!!!! Explained everything before any work was done and always done in a timely manner, thank you again for everything and also very professional work was done and always done in a timely manner, thank you again for everything and also very professional More

Did a great job doing my oil change. Employees were very courteous and my Vechicle was clean. Would go back there again.great customer service courteous and my Vechicle was clean. Would go back there again.great customer service More

The service department at Packey Webb Ford dealership is excellent. The service advisors are very professional and always in a cheerful mood for their customers. excellent. The service advisors are very professional and always in a cheerful mood for their customers. More

If I could give no stars I would. Mike Payne is a pain to deal with. Complete pun intended. I took my vehicle here twice in a month time span to get serviced because the first time they couldn’t fix the prob deal with. Complete pun intended. I took my vehicle here twice in a month time span to get serviced because the first time they couldn’t fix the problem with my vehicle. The second time I came, I was given a loaner vehicle because I have to get to work every day just like everyone else. (They did not walk me around the vehicle and check anything that may have been out of place) After my vehicle was finished for the second time, I brought my loaner back and dropped it off only to get a call 15 minutes later saying that there were damages to the vehicle.(once again they did not walk around the vehicle with me to check for anything out of place) They (Especially Mike Payne) accused me of produce two deep scratches in the hood of the vehicle. After driving that vehicle around for 6 days total, I would have noticed these two scratches and if it was me who put them there (which it wasn’t) I would’ve have said something immediately. Instead, Mike Payne tells me that my story is xxxxxxxx and how wrong I am multiple times and demands that I pay for the damages. It’s been over a week since I’ve had to deal with these people and they said they would contact my insurance. There’s been no claims on my insurance so that right there tells you that someone in the service department tried to take advantage of a 21 year old college student who lives out of state. I’m sad that I have to sit here and bash the business but they should be more ethical with their customers. More