Packey Webb Ford - Service Center

Outstanding Service! The Service area is ideal as you drive in the open receiving bay you are steps away from the Service Reps desk to check in and enter the customer loun The Service area is ideal as you drive in the open receiving bay you are steps away from the Service Reps desk to check in and enter the customer lounge. With both tables and comfortable sofas and chairs it's layout gives you the choice to relax or get some work done while you are waiting. Coffee and water provided with vending machines too! The vehicle service is second to none! More

excellent service Great people at the service writing department, the mechanics, Its a nice dealership. They treat me great.Coffee, cookies big screen tv. Just like h Great people at the service writing department, the mechanics, Its a nice dealership. They treat me great.Coffee, cookies big screen tv. Just like home More

Service Outstanding service center!! Clean, very helpful!! They went above and beyond!! Vince was amazing to work with! Found that I had a recall and fixed ev Outstanding service center!! Clean, very helpful!! They went above and beyond!! Vince was amazing to work with! Found that I had a recall and fixed everything wrong with my truck!! Even gave me a loaner vehicle!! Awesome job! More

Proficient employees They were able to get me in when I called and Sam kept me up to date very frequently to tell me the status of my vehicle. Worked diligently and very f They were able to get me in when I called and Sam kept me up to date very frequently to tell me the status of my vehicle. Worked diligently and very friendly. More

Great Customer Service I did not have an appointment but they were able to complete the requested repairs in less time than was originally estimated. Alex made sure I unders I did not have an appointment but they were able to complete the requested repairs in less time than was originally estimated. Alex made sure I understood what repairs were happening and was helpful to keep me informed of the cost for each repair. It was a great Customer experience. More

Outstanding My wife and I brought in a 2013 Ford Escape and a 2014 Ford Escape for oil changes on 2/26/19. Alex Karlstedt was our service advisor for both cars. My wife and I brought in a 2013 Ford Escape and a 2014 Ford Escape for oil changes on 2/26/19. Alex Karlstedt was our service advisor for both cars. In addition, I inquire about getting my backup camera replaced if possible. I have an extended warranty with Alliant Credit Union. I furnished Alex with Alliant's number and he called to check out if the camera was covered. Turns out I purchased the Platinum Package which covered the replacement camera for $750.00. A check was sent to Ford and I had it replaced in two hours. Great service, great facilities. Alex went the extra mile to ensure that the camera was replaced. First time I have used the extended warranty. More

First visit to service department Purchased a 2018 Escape in September. Came in for the 6 month oil change. Very satisfied with service. Very accommodating and professional staff. Than Purchased a 2018 Escape in September. Came in for the 6 month oil change. Very satisfied with service. Very accommodating and professional staff. Thanks Alex. While waiting for the oil change, our original salesman Elliot Sivewright walked through the waiting room and noticed us and stopped to talk to us. He asked how everything was going and reminded us to stop in anytime if we had any questions about the features in our Escape. We really appreciated Elliot's follow-up. He was terrific at the time of the sale and we were impressed that he remembered us 6 months later. More

Alwalys great service The service at Packey Webb is very thorough. They tell you the current condition of various working parts of the car, the tires, the brakes, the engin The service at Packey Webb is very thorough. They tell you the current condition of various working parts of the car, the tires, the brakes, the engine and cabinet filters. More

Very satisfied with the Packey Webb Ford personnel. Excellent communication and my Escape was fixed right the first time. Tim Mattern was my service advisor with the Packey Webb Ford personnel. Excellent communication and my Escape was fixed right the first time. Tim Mattern was my service advisor and did a nice job. Jonathan, a newly hired porter, picked me up and was very cordial. I am pleased. More