Packey Webb Ford - Service Center

As I am a repeating customer of Packey Webb, I am always amazed of the excellent service team, especially my Service advisor, Nick, Who is probably one of the best service advisors, customer service personn amazed of the excellent service team, especially my Service advisor, Nick, Who is probably one of the best service advisors, customer service personnel, And most honest and kindest person that I have ever met in any car dealership. Nick always goes over and beyond to make sure every experience is five star or better. Has someone who works in the customer service/management industry myself, and manage a team of associates, Nick is a rare breed of amazing service providers out there. I will always continue to trust Nick and value his opinion greatly on what is needed for my car. Thank you, Packey Webb and thank you, Nick for always providing the best experience ever. I also do want to make a mention of the service manager, Ryan, who always says hi to me, Knows who I am by name as a regular customer, and always check to confirm that I am receiving the best of service. It is a team effort that makes this team so wonderful. More

As always, Nick is as always the best Service Advisor ever. Always goes above and beyond to make sure his customers are always satisfied beyond expectations. This is such a rare quality and hard to today ever. Always goes above and beyond to make sure his customers are always satisfied beyond expectations. This is such a rare quality and hard to today. Thanks Nick for being the best and I will always come to you for all my Ford needs. More

So far so good. I came over from another nearby dealership and it was a nightmare experience after buy my new Bronco. Change has come for my new fellow future new ca I came over from another nearby dealership and it was a nightmare experience after buy my new Bronco. Change has come for my new fellow future new car buyers. Please be informed, Ford Consumer have not received any notification to say no more loaners! I think Ford should pay us the time period if we have our own vehicle. Make it an incentive toward their Ford Credit card. Does anyone care anymore More

Very friendly and professional staff. They have always delivered what’s been promised. Service advisors are willing to answer any questions throughly and respectfully. Great dealership! They have always delivered what’s been promised. Service advisors are willing to answer any questions throughly and respectfully. Great dealership! More

Did a good job in completing service to my Car. For its 45000, mile checkup. For its 45000, mile checkup. More

The Best dealership in Dupage County and Beyond! Ask for Kaitlynn She is the best. Ask for Kaitlynn She is the best. More

I always can get car in when convenient to me. Never have I once felt they wanted to repair things that didn’t need to be repaired … no scare tactics. It’s a pleasure to go there. Most honest c Never have I once felt they wanted to repair things that didn’t need to be repaired … no scare tactics. It’s a pleasure to go there. Most honest car dealership ever! More

People are nice. Ernie is a good salesperson. Service department needs help. Wasn't happy with my last service. Ernie is a good salesperson. Service department needs help. Wasn't happy with my last service. More

My concern is quality of service. The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know that light was out. I had to ask how you serviced the vehicle if the hood does not stay open, do you use a board to hold up. these are things that should be addressed when it is being service for the 40 points inspection, and I am paying for. I can go on, but it is repetitive. More