132 Reviews of Packey Webb Ford - Service Center
I purchased a new 2020 Ford Transit in CO and moved to IL. First year AWD was available. There s a design flaw in the engine that causes melted snow to collect around the starter motor and freeze when th IL. First year AWD was available. There s a design flaw in the engine that causes melted snow to collect around the starter motor and freeze when the outside temperature is low. I am working with Ford Customer Service to try to get the issue resolved. Packey Webb has been extremely uncooperative. Calls to the service department go to voicemail and are not returned at all. Terrible service department experience. More
I have purchase two cars from Packey Webb and Charles Franz was the salesman that suggested I drive the Eco sport Titanium and it was a excellent fit for me, The heated seats are great for arthritis and Franz was the salesman that suggested I drive the Eco sport Titanium and it was a excellent fit for me, The heated seats are great for arthritis and I use them from fall threw spring, It makes it easy for me to walk when I get out in the damp cold weather, I like the GPS it gets me any where I want to go, I enjoy the moon roof, The car is very functional when you fold the rear seats down you can put large box inside and save on delivery charge. I only let the Packey Webb boys under the hood of my car, They are fast and reliable and complete what needs to be done to keep my car running right, More
The people were very friendly. They repaired the card and I was very satisfied with the service. The work was done in a short time and the wash wat great. Very happy with Packey Webb Ford I was very satisfied with the service. The work was done in a short time and the wash wat great. Very happy with Packey Webb Ford More
Poor communication, my vehicle was in the shop for three days before I called to inquiry the status. I requested a loaner, I was told none available, I asked about a rental, i was told none available. It is days before I called to inquiry the status. I requested a loaner, I was told none available, I asked about a rental, i was told none available. It is in my extended Warranty that I get a loaner. My vehicle was in the shop for a total of six days. I reached out to Ford, rep told me that I could have rented a car and submitted the bill to Ford for reimbursement, Packey Webb never communicated that to me,their only answer to me was none available. Packey Webb has lost my business andI will no longer recommend them to any of my family or customers. More
Have been a customer for 35 plus years and always treated with respect . I am a loyal Ford and Lincoln customer buying and leasing. Service is paramount at Packey Webb Fird. with respect . I am a loyal Ford and Lincoln customer buying and leasing. Service is paramount at Packey Webb Fird. More
The service I received was excellent and in the time promised. I only wish the price of service was more reasonable. My car is getting older and does not justify high service costs. promised. I only wish the price of service was more reasonable. My car is getting older and does not justify high service costs. More
A great family run business. I always receive the best service. Fast, friendly, and fairly priced. I always recommend them for both sales and service. service. Fast, friendly, and fairly priced. I always recommend them for both sales and service. More
They really help me with fast and very good service allways! I recommend this service. At PACKEY Webb Ford you can find the best quality technician. allways! I recommend this service. At PACKEY Webb Ford you can find the best quality technician. More
Great service, simple and quick process to get an oil change. The dealership has a large and clean waiting area that made waiting for the oil change pleasant. change. The dealership has a large and clean waiting area that made waiting for the oil change pleasant. More