Paddock Chevrolet

I will not buy another thing from Paddock Chevrolet. Yesterday I left work and all of a sudden my check engine light went on. The dash then said "reduced acceleration, drive with care" then "service tra Yesterday I left work and all of a sudden my check engine light went on. The dash then said "reduced acceleration, drive with care" then "service traction control" then "service ESC". This is on a 2025 chevy Traverse. The vehicle would not accelerate and I took it right to Paddock where I had bought it brand new less than a year ago. When I get there I tell the service representative about what's going on and she tells me that she can't get my vehicle in until next week. She says she can call me if someone cancels. That sucks but ok, I say I want to leave it with them, since i cant drive it, and then if someone cancels or no shows then they could look at it. She tells me that I cannot do that, they don't have room for my vehicle.... room, it's a dealership that has a lot next door and also across the street with cars in them, there's not one open space? Then I ask if they can atleast have someone read the code to have an idea of what is going on and she says they can't because they wouldn't have to charge me $199 diagnostic fee. Its a brand new car and whatever is wrong with it should be under warranty. This representative had no compassion and horrible customer service. There was not any effort put into trying to help the situation other than doing the bare minimum and scheduling an appointment for a week later. Paddock Chevrolet has seriously failed in their customer service in this situation and I will never recommend them again. Now I am without a vehicle for atleast a week until they look at it, then probably another month for them to order parts in and repair it. All this on a vehicle less than a year old. More

John Carpetyan, was my service advisor… ONE WORD AMAZING! !! Had my appointment today 3/10/26. He explained everything to me FLAWLESSLY, I had no issues what so ever he is the best!!!!! !! Had my appointment today 3/10/26. He explained everything to me FLAWLESSLY, I had no issues what so ever he is the best!!!!! More

I have been trying to put a fair deal together with Paddock- Only to be left in limbo! I pointed out that their new Cargo van was 12 grand less MSRP in GA. I was told they would not match that, So, I m Paddock- Only to be left in limbo! I pointed out that their new Cargo van was 12 grand less MSRP in GA. I was told they would not match that, So, I made a out the door offer with trade- Crickets! This is why I have not bought from Paddock in decades. Same ole ALL IN mentality. Then when you write a review- Joe Ott pops in with some line of baloney for a reply with no solution. Got to love the greed! How often have we heard a dealer say they don't mark them up much? So, if a dealer in another state is selling 12 grand off sticker and still making money? WELL Paddock- Seems you mislead the facts! No wonder your dealership has declined to a second thought with many of your old costumers. More

THIEVES at every turn! DO NOT GO HERE! WITH EXCELLENT CREDIT- I PAID WAY TOO MUCH FOR MY CAR AND GOT RIPPED OFF WITH SERVICE. APPEARNTLY THERE IS A $15 SURCHARGE TO DO NOT GO HERE! WITH EXCELLENT CREDIT- I PAID WAY TOO MUCH FOR MY CAR AND GOT RIPPED OFF WITH SERVICE. APPEARNTLY THERE IS A $15 SURCHARGE TO USE A CREDIT CARD. I USED MY DEBIT CARD AND WAS STILL CHARGED THE $15. THEY WONDER WHY CUSTOMERS HAVE CHIPS ON THIER SHOULDERS SIMPLY WALKING INTO THE PLACE! PRAYING THEY GO OUT OF BUSINESS!!!! More

On March 18, 2025 I had my 2017 Buick Encore in for service. Jerry, I have to say was great. I spoke to Ken who claimed he was the service manager and he was not pleasant and was screaming in my ear! service. Jerry, I have to say was great. I spoke to Ken who claimed he was the service manager and he was not pleasant and was screaming in my ear! Dave the service manager (I guess because Ken said he was the service manager) was not accommodating at all! My service bill came to $3600, and I reached out to Dave to see if GM would help me out through the participation program and he flat out refused to put me in the system to find out! He was speaking to me in a condescending voice and basically was very rude. His customer service to say the least is lacking. I'm very disappointed in the level of care that is given to your customers. With that being said I did not get my vehicle serviced at Paddock. If I was treated better and was given some level of concern maybe you would be getting my service but I'm ashamed to even have given Paddock a chance with my vehicle. More

The other reviews are correct - their used cars are cheaply fixed and/or damaged. Their employees will treat as less than once you make a purchase. They don't care. Don't bother trying to speak to thei cheaply fixed and/or damaged. Their employees will treat as less than once you make a purchase. They don't care. Don't bother trying to speak to their higher-ups. They're just as smug. Notice how the bad review responses do not include a person or email to contact? Speaking to them won't do anything. And that is poor marketing whoever is responding to them. More

Run away from them. They sell broken car. I know cause they tried to do it to me. They sell broken car. I know cause they tried to do it to me. More

Just bought a brand new Chevy Silverado 2500 on 03/23/24. Upon picking it up I noticed the steering wheel was not straight while driving in a straight line. After contacting the salesman Ron Zambito and info Upon picking it up I noticed the steering wheel was not straight while driving in a straight line. After contacting the salesman Ron Zambito and informing me to come back to the dealership so we could go to service. After going to the service department we were told that there was nothing he could do for me until the vehicle has 750 miles on it cause this issue was caused by the shipping of the truck. I have never heard of this and there is nothing noted on the cooperate website about this issue or any were else on the web. If I would have test drove the vehicle and noticed it I guarantee you they would've fixed it immediately. This is poor customer service and was just sent away so they didn't have to deal with the problem that day. More

salesman was great. only problem I currently have is that the finance manager is not calling me about a disposition fee for my old lease. He told me there would not be o only problem I currently have is that the finance manager is not calling me about a disposition fee for my old lease. He told me there would not be one because I leased a new car and it is charged on the new paperwork. I am disappointed that no one has called me back after three calls. More

Stay away from this dealership! The service Department will make you feel like a Villain and try to charge you every little thing they do, even when the vehicle is under warranty! The service Department will make you feel like a Villain and try to charge you every little thing they do, even when the vehicle is under warranty! Paddock has lost a customer for life as I will never set foot in that dealership again. More