![](https://www.dealerrater.com/ncdn/s/11.20240528.717/Graphics/icons/close-x-orange.png)
Paddock Chevrolet
Kenmore, NY
Filter Reviews by Keyword
By Type
Showing 145 reviews
I wanted to purchase a used car from a dealer, and thought Paddock would be a good place to do so. The sales guy, Earl was very nice and helpful. He helped me get a good vehicle and got me approved thought Paddock would be a good place to do so. The sales guy, Earl was very nice and helpful. He helped me get a good vehicle and got me approved right away. The whole sales transaction was very smooth. As for their service department, that is a WHOLE other story. Please, if you know what is best for your car and you want your car in good hands, do NOT take it to Paddock Chevrolet for service. They kept our car for 9 DAYS, with 8 of those days, it sitting out on their lot. They left our car doors unlocked the whole time and we know because we drove by and checked; These were not major repairs that had to be done either. The power sear motor needed to be replaced, we had a gasket leak, etc. We drove by Paddock daily, and it was just sitting there, every time we called we would get the excuse, oh well the adjuster hasn't come out to approve the repairs yet. All the time im getting more upset so I decide to call the warranty company myself and come to find out that the approval for the repairs could be done right over the phone! So I call Paddock back and all of a sudden they have the approval. The warranty company stated on several occasions they tried to contact Paddock with no response. This whole time we were given a rental because the warranty allowed us to have one. When we tried to return the rental, they tried to charge us for 5 days that we had it cause they said we had it too long and the warranty company wasn't going to cover it. But it wasn't our fault we had the rental for that long, no one called and said hey, you need to give the rental back or you will be charged. No one fixed our car so what were we supposed to do? Have no car? The charges for that are still "pending" against me. when we got our car back, it was fine, we picked it up the 9th day which was a Saturday. The next morning when I went to start the car, its making noise near the transmission. Turns out that when someone was making the repairs, they didn't put something back on correctly and it was hitting the flywheel inside the car so we had to go back again and they fixed this problem. I had to miss work because this could not be taken care of until Monday morning, as their service dept. is closed on Sunday so we couldn't even drive the car when we got it back. Never in my life have i dealt with such unprofessionalism. It was like when i tried to ask someone there else what was going on with the vehicle, they would patch me to someone else. Noone wanted to listen, i felt as if i was helpless. Please take my advice and go to someone else. More
The superlative of Dealerships. Trustworthy. Honest. Marc Sempert runs a great Service Department. Great management staff. Thanks, I'm a happy Silverado owner, TAKE BACK AMERICA! Sempert runs a great Service Department. Great management staff. Thanks, I'm a happy Silverado owner, TAKE BACK AMERICA! More
This was a great experience ,from start to finish. I was given a great price and financing from the truck manager Tony Rayo and personal service from Art Izzard. I would recommend Paddock Chevrolet to anyo given a great price and financing from the truck manager Tony Rayo and personal service from Art Izzard. I would recommend Paddock Chevrolet to anyone looking for a great deal and I love my new Silverado More
I as in to pick up a part and the recptionist was very helpful to me and it was clear she is very experianced at her position. Thank you for your assistance Miss Grunsweig. helpful to me and it was clear she is very experianced at her position. Thank you for your assistance Miss Grunsweig. More
I bought my last three vehicles from Paddock. The I bought my last three vehicles from Paddock. The salesmen I dealt with were all very professional and I was able to get a great deal and an overall I bought my last three vehicles from Paddock. The salesmen I dealt with were all very professional and I was able to get a great deal and an overall pleasant experience doing so. No wonder they are #1 Chevy dealer in the nation. I have recommended Paddock over the years to friend and family and will continue doing so. More
Linda went over and above, to not only to sell me the car, she introduced me to the service manager and helped me with a service appointment I had recently. She didn't just sell me the car, she took the car, she introduced me to the service manager and helped me with a service appointment I had recently. She didn't just sell me the car, she took the time to help me after the sale.That is the important part for me. More
I was waited on promptly by Charles Butera, and he was able to answer any of my questions. When I picked up the vehicle, he had all the necessary paperwork as well as the vehicle ready. able to answer any of my questions. When I picked up the vehicle, he had all the necessary paperwork as well as the vehicle ready. More
We drive back 200 miles every 3 years to get our cars! Bill and Mike have taken care of us for coming up on 20 years. They go above and beyond each and every time. Bill and Mike have taken care of us for coming up on 20 years. They go above and beyond each and every time. More
We purchased a used vehicle in 8/2009. When we purchased it the A/C was broken and needed repair, the service dept. told us for over a month that the part was backordered. However when I told them I found it the A/C was broken and needed repair, the service dept. told us for over a month that the part was backordered. However when I told them I found the part for sale at multiple sites online they refused to buy the part and fix my vehicle. Since then we have had it in for service three more times. Including the A/C problem needed to be fixed twice. Yesterday we had to take the truck back for repairs, as an EMERGENCY service, well apparently emergency at Paddock means nothing they will not even tell us when they can LOOK at the truck and hopefully they said by Monday we will have it back, it went in Wednesday night. And in the meantime they will not provide us with a rental per our warranty agreement. The best part of all this is, they are supposed to do a 22 point safety inspection and had they actually done it when we brought it in for service two weeks ago, they would have found this problem and it could have been fixed. But of course, they just want to make sure they get another deductible out of us for the service work. Please, take it from me, never buy a vehicle there. More