
Paddock Chevrolet
Kenmore, NY
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Brakes for my Silverado I took my 06 Silverado to Paddock to have the brakes evaluated. I knew there were problems and wanted them to let me know the status and hopefully re I took my 06 Silverado to Paddock to have the brakes evaluated. I knew there were problems and wanted them to let me know the status and hopefully repair them. well I was floored by the astronomical estimate, more than $1500 for both the front and back. Well I knew I could get them done for much less somewhere else so I told them don't bother I'll pick it up. yeah I know, why didn't I take it there first? Anyway, the next day I take it to the other shop, get the brakes done for less than half of what Paddock wanted for the work. When I picked it up, I was informed that they had a xxxx of a time getting the wheels off. The lugs are supposed to be on at around 100 ft-lbs, but the pneumatic wrench capable of 700 ft-lbs couldn't budge them. They needed to use a 6 foot long pipe and a breaker bar to loosen each and every lug. So this was a big F YOU from Paddock to me for not letting them do the overpriced job. They probably thought I was going to do it myself and would give up when I couldn't get the xxxx wheels off. I will never give these xxxxxxxx a penny of my money and I recommend you all stay far away from them. They are overpriced and unscrupulous... find a shop you can trust and never go to Paddock. More
Excellent service every step of the way! From the scheduling of the appointment, the ease of drop off, the friendly shuttle service, great communication throughout the day, and the efficiency From the scheduling of the appointment, the ease of drop off, the friendly shuttle service, great communication throughout the day, and the efficiency at pick up - everything was great! I didn’t feel they were trying to upsell me at any point and they explained my repair needs clearly. Fantastic! More
Inspection visit Very good experience. Everyone is very friendly. I like how they keep me informed on what my car needs in maintenance and will give me a ride home and Very good experience. Everyone is very friendly. I like how they keep me informed on what my car needs in maintenance and will give me a ride home and back when the work needed will take a long time. Very very happy with your dealership. Thank you. More
Amazing Experience JT was extremely helpful and made the experience of buying my first new vehicle smooth and easy. The finance department went above and beyond and was JT was extremely helpful and made the experience of buying my first new vehicle smooth and easy. The finance department went above and beyond and was able to get me exactly what I wanted in a payment. More
Great dealership, great service! We were completely satisfied with all aspects of our car buying experience. Aaron provided excellent service and could provide answers to all out que We were completely satisfied with all aspects of our car buying experience. Aaron provided excellent service and could provide answers to all out question on our new Bolt. We love our new Bolt! More
Excellent service Personable service from John C.., whom I worked with to service my 2016 Camaro 2SS. He was able to find and fix the main problem. Personable service from John C.., whom I worked with to service my 2016 Camaro 2SS. He was able to find and fix the main problem. More
Leasing a 2018 Equinox Tony made it very easy for us to decide to lease. He gave us quotes of cost of buying verses leasing.He pointed out our ages etc.We choose the color Tony made it very easy for us to decide to lease. He gave us quotes of cost of buying verses leasing.He pointed out our ages etc.We choose the color and he had one that had a few miles on it.We signed on one day and the following day all the paper work was done and we picked up our vehicle. He went over the Equinox with us and explained how everything worked. He told us if we had any questions to call him. He was friendly,informative, not pushy and had the knowledge we needed. He is definitely an asset to Paddock and we will recommend him to anyone we know that is interested in buying a new car.This is the second car we have bought from Paddock.WE will be back. More
And fast and courteous A lot faster than what I expected and very courteous and knowledgeable I was also shuttled back home and picked up when I called and the price that A lot faster than what I expected and very courteous and knowledgeable I was also shuttled back home and picked up when I called and the price that I was quoted was right in line with all the other stores that I inquired , With peace of mine that a reputable shop was doing the work. More
quick and easy Turned 2016 Equinox and updated to a new lease with a 2018 equinox. The pricing was not what was agreed upon but the vehicle was very nice . Turned 2016 Equinox and updated to a new lease with a 2018 equinox. The pricing was not what was agreed upon but the vehicle was very nice . More
in for service They got us in very quickly but could not find the problem . We did get a loaner vehicle and when we went to pick it up the next day . We were told di They got us in very quickly but could not find the problem . We did get a loaner vehicle and when we went to pick it up the next day . We were told did not hear the problem and when it does it again to bring it back in. This is frustrating as the noise does not happen all the time. The service manager was absolutely GREAT to work with he was understanding and apologizing. I am frustrated because the problem could not be corrected, NOT his fault . More