Palisades Mazda

My rating is EXCELLENT. I had a very good buying experience. Everyone was professional and friendly. Things mostly went smoothly, and any issue was corrected quickly. There I had a very good buying experience. Everyone was professional and friendly. Things mostly went smoothly, and any issue was corrected quickly. There was no hard sell, or any of the games dealers play that us buyers hate. My salesman, Arthur S, was more than helpful, and actually fought for me to help me get my price. He gave me as much time as I wanted for test driving several cars. No impatience, or pushiness. I want to also thank Frank for showing flexibility on price, both on my purchase and my trade-in. I feel like I got a great car, and a great deal, and I didn’t have to undergo the pressure tactics so common in the car buying experience. So I want to say THANK YOU to PALLISADES MAZDA More

Both sales and service teams are squared away. I would buy another car from them and have it serviced there. I would buy another car from them and have it serviced there. More

The service was fine. The service advisor Brittany was very nice and informative. However, despite Brittany’s efforts, it too much more then 30 minutes for me to get my ca The service advisor Brittany was very nice and informative. However, despite Brittany’s efforts, it too much more then 30 minutes for me to get my car after service was done. The value of my lost time exceeded the cost the oil change would have cost at Jiffy Lube More

Brittany at palisades Mazda is the best service advisor. Very nice and professional and knowledgeable. Very nice and professional and knowledgeable. More

Very professional dealership. Couldn’t have made our car purchase any easier. Salesman Chris Tinder extremely knowledgeable and very helpful. General manager Rich no pressure and Couldn’t have made our car purchase any easier. Salesman Chris Tinder extremely knowledgeable and very helpful. General manager Rich no pressure and professional. Great dealership!! Great experience, thank you Sheila Campbell More

I had the pleasure of working with Chris Kinder for the second time, and I must say I had another amazing experience. Never a hassle with him, no xx and a great attitude! Chris located the vehicle I wan second time, and I must say I had another amazing experience. Never a hassle with him, no xx and a great attitude! Chris located the vehicle I wanted in no time. I highly recommend Chris and Palisades Mazda for a hassle-free experience. Chris went above and beyond my expectations and I can’t express enough how wonderful he was to deal with. More

Please do not buy a CX90 from Palisades Mazda. They do not have enough technicians trained in this model to properly fix it. I've been told they only have one tech who is trained to handle this mo They do not have enough technicians trained in this model to properly fix it. I've been told they only have one tech who is trained to handle this model and they were not forthcoming about that information until they had our car for over two weeks. Our brand new CX90 (6,000 miles) had its engine light come on February 3rd. We called to have it looked at and they would not give us an appointment until Feb. 10th. By 2/12 we were told it needed a VVT motor and they needed to order the part. We asked for a loaner car and we were told we were on a waiting list. 2/17 the part arrives and we were told we would have the car back in a few days. We did not hear for 5 days. I called the service office several times and no one would pick up. I went there on 2/21 in person just to speak to someone about the car and was told that day that they did not have anyone on staff who could fix it. I demanded a loaner car and only then did I magically get one, 30 minute later. On 2/26 they text us to say they are sending our car to White Plains Mazda so their techs can fix. it. We then get no updates of any substance for days. We have texted with our assigned tech at Palisades twice this week and each time we were told we would hear an update by the afternoon, no word all. Today 3/4 I called for the general manager. His mailbox its full and I am unable to leave a message. When I called the service department they could not tell me the address or the number of the White Plains Mazda dealership. That should be pretty simple information to share. This has been a terrible experience. They have had our brand new car for close to month. It just about feels as though they have stolen it. I cannot believe no one has reached out to us to apologize and try to communicate better. I deeply regret buying a Mazda. More

Salesman Chris Kinder was very attentive to my concerns. He helped me through the buyout process.of my 2021 CX 9 which he originally sold to me. I will continue to recommend Palisades Mazda to friends and f He helped me through the buyout process.of my 2021 CX 9 which he originally sold to me. I will continue to recommend Palisades Mazda to friends and family. It is a top rate dealership from the sales and business office to the General Manager. More

Our sales man and the dealership were very professional, and the service was excellent, I would highly recommend this dealership and the service was excellent, I would highly recommend this dealership More

Unfortunately my wife’s car was totaled in a car accident (thankfully no one was seriously injured) and it put her in need of a new ride. She had a 2018 CX5 (in Red) Touring and absolutely loved the vehicle. (thankfully no one was seriously injured) and it put her in need of a new ride. She had a 2018 CX5 (in Red) Touring and absolutely loved the vehicle. Well why not replace it with a newer and more powerful and more feature packed version. Palisades Mazda just happened to have a 2022 Mazda CX5 Turbo (in Red), I spoke w a lovely salesperson named Arthur E. Sesiguzel who confirmed the vehicle was available and that it was indeed a very low mileage car (low mileage was important to us, my wife does a minimum of 15k miles a year). When my wife and I arrived to dealership we were very pleased with how lovely the dealership and their staff all were. Arthur made the buying process as easy as possible and we were able to come to a deal fairly quickly (we did have plans to go look at another vehicle). I would be remiss if I didn’t mention Amberlyn who took care of the financing part of the deal, which once again was quick and extremely professional. One last mention I must make Andy Gorran who took the time to ensure our complete satisfaction was met. Palisades Mazda has totally earned this family’s business now and in the future and I’ll gladly w/out hesitation recommend them to anyone in the market for a vehicle More