Palisades Mazda

WORST dealership experience ever!! I don't know how this dealership has such good ratings. I drove an hour and a half to look at a cheap car they had for sale. Their wi-fi was down, and I don't know how this dealership has such good ratings. I drove an hour and a half to look at a cheap car they had for sale. Their wi-fi was down, and Mike DePaolo was not ready for our 1pm meeting in the slightest. He didn't have the car fax, he had very minimal knowledge of the car, and was rude when discussing finances. After 3 hours of this nonsense, I got denied for an extremely small loan through the ONE bank he checked, even with a large deposit. Since I had to leave for work, he said maybe he'd try another bank for me the next day. Never heard back from him. Never going back to Palisades Mazda! More

Mike DePolo review of the CRX Mike DePaolo was great particularly his review of each option with the car He was extremely helpful and informative with all aspects of the CX5 He ans Mike DePaolo was great particularly his review of each option with the car He was extremely helpful and informative with all aspects of the CX5 He answered all our questions and did not rush us ! I would definitely recommend him to friends and family sho are looking for an auto!! More

Terrific dealership, excellent salesperson This is a great dealership in that it has a very relaxed atmosphere (I went during the week) and the car-buying procedure seems to be very stress-free This is a great dealership in that it has a very relaxed atmosphere (I went during the week) and the car-buying procedure seems to be very stress-free. Ed Grayon is a very knowledgeable and patient salesperson who is very good at his job. I highly recommend this dealership based on my experience. More

Great Experience! Worked with Ed Grayon to leave a new Mazda. Ed found me the car I wanted at the best price. He was professional and a friend throughout the whole proc Worked with Ed Grayon to leave a new Mazda. Ed found me the car I wanted at the best price. He was professional and a friend throughout the whole process. His knowledge of the brand is exceptional. Ed is always there for his customers. Highly recommend Wd Grayon and Palisades Mazda. More

very professional Mike was honest and gave me what I wanted. was very professional and didn't try and sell me something I didn't want He was very knowledgeable about th Mike was honest and gave me what I wanted. was very professional and didn't try and sell me something I didn't want He was very knowledgeable about the cars he showed me. More

Positive Experience I was looking to buy a car for my daughter. The salesperson who helped us, Ed Grayon, was knowledgable and friendly and helped make the buying process I was looking to buy a car for my daughter. The salesperson who helped us, Ed Grayon, was knowledgable and friendly and helped make the buying process an overall positive experience. I would recommend others to visit this dealership. More

Mr. Ed Grayon Actually went to service that particular day as I was having an issue with using my iPhone for navigation. Was informed there would be a 45 minute wa Actually went to service that particular day as I was having an issue with using my iPhone for navigation. Was informed there would be a 45 minute wait, so decided to see if one of the sales consultants could help me... and that is how I came to meet Ed Grayon. He is not like any car salesperson I have ever dealt with. He is low pressure but knows his products well and really tries to understand what you are interested in so you will leave with a car you are genuinely happy with. He is all about the customer relationship and making (and keeping!) long-term clients/customers. This was my first car with anything like the Infotainment system and I'd had Mazda Service update the software a few times. I had noticed several streets were not displaying in Navigation and Service just said that they probably hadn't updated their map data. Enter Ed Grayon! First he asked whether I used the MyMazda app. I said I had installed it but never really used it. Well, Ed walked me through setting up my account and then proceeded to go over just a sampling of all the useful features. He went on to explain that the map data was in fact ~not~ part of the Infotainment system updates, that there was actually a separate SD card that stores the map data. I'd only been driving my car for 4 years and had no idea! Again, he walked me through how to update the map data. I went home and updated the SD card as Ed had explained and was pleased to start seeing all these missing streets - it turned out my 2015 car had the original map data which dated back to 2013! Bottom line is I have had a really informative experience with Ed. I am interested in the Mazda3 2019 redesign and will be returning to the dealership when it comes out. I will give you one guess which particular sales consultant I will specifically request to see... More

Even though I didn't buy here I have to take a moment to shout out Chris Kinder at Palisades Mazda. I came to look at a used SUV. Chris was polite, responsive, and hard-working. I have to take a moment to shout out Chris Kinder at Palisades Mazda. I came to look at a used SUV. Chris was polite, responsive, and hard-working. He was with another client when I came in, but was quick to invite me to his office as soon as he was finished. His attention to detail and calm, non-pushy demeanor was a pleasure. He was a hustler - but not in the negative way.. in the positive way. He didn't make me wait around and as soon as I was finished and was walking out the door I could hear him in the background asking another employee "has everyone here been helped already?" He couldn't wait to move on and help the next client while - admittedly- a few others appeared to sort of be 'relaxing' at their desks. Kudos to his hard work. Unfortunately I didn't purchase here - but it was no fault of the dealership or of Chris. I just found the "right" vehicle elsewhere. I highly recommend checking these guys out if you're in the market for a vehicle. Top-notch guys. More

Easy to work with Worked with Ed Grayon on a new CX5. Ed was very helpful, informative, and pleasant to work with. Very professional and never added any pressure to the Worked with Ed Grayon on a new CX5. Ed was very helpful, informative, and pleasant to work with. Very professional and never added any pressure to the experience. Nice small dealership without the hustle and bustle. More

WOW factor I worked with Ed Grayon. All I can say is wow. Very knowledge, friendly and helpful. Not pushy at all. Really cares about customers. Man of his word. I worked with Ed Grayon. All I can say is wow. Very knowledge, friendly and helpful. Not pushy at all. Really cares about customers. Man of his word. Went in on a Friday to test drive and figure out the numbers of the trade in and car. Worked out for me to say the least. Following day I picked up the car without a hitch. All the paperwork and insurance transfer was already completed before I arrived. Gave me a detailed explain of all the features in the car. I’ll never go anywhere else. Manager was also very reasonable in the price variables and the finance department wasn’t pushy either. They make you feel at home. A plus vehicles and A plus plus service! Highly recommended!! More