Palisades Mazda

I experienced a few issues with my new Mazda 3 ....Called service dept. and spoke to Jeff. I brought the car in and everything was handled in a professional and timely manner. I am grateful for the way Jeff service dept. and spoke to Jeff. I brought the car in and everything was handled in a professional and timely manner. I am grateful for the way Jeff and his staff responded. More

I'm an internet shopper, so when it came to buying a car I hit the WWW. Most dealerships I contacted through email would not give me straight answers to my questions; all wanted to talk to me on the phone, I hit the WWW. Most dealerships I contacted through email would not give me straight answers to my questions; all wanted to talk to me on the phone, and most wanted to get me into the dealership. Then I found Palisads Mazda. They accommodated my way of doing things; I got all my answers immediately and got a great deal within hours of contacting them. Everything was straightforward and efficient. Chris, my salesman, was courteous and professional). And a couple of days later I drove my car of the lot. Palisads Mazda gets an A+ from me More

Sal was very friendly and helpful. He kept me posted on the work he was doing and worked very fast to get the job done. the work he was doing and worked very fast to get the job done. More

Over all very good experience. Everyone was helpful and courteous. Pleasant waiting room, free coffee and television for my 3 year old child who waited with me. courteous. Pleasant waiting room, free coffee and television for my 3 year old child who waited with me. More

Chris was a pleasure to work with from the inital contact through the transaction and afterwards. He was professional, straight forward and he did all he could to make the process simple and fair. He follo through the transaction and afterwards. He was professional, straight forward and he did all he could to make the process simple and fair. He follows through, he is responsive and very capable. This is the second car I have leased through this dealer. They are attentive and very nice people to work with. Chris is just one of the reasons why I would not hesitate to lease or buy from this dealer5 again. More

The experience was almost painless. Chris was very patient as when I went in to the dealership, I was not sure which model of Mazda 3 I wanted, if I would buy or lease as well as with which transmissi patient as when I went in to the dealership, I was not sure which model of Mazda 3 I wanted, if I would buy or lease as well as with which transmission the car should have. We test drove a few cars. The fair pricing and the 0% financing for 60 months helped make the decision to buy. More

My 87 year old mother leased a mazda 3 for 42 months in 2010. This past November, she broke her hip and is unable to drive. I tried to reach Scott,her sales representative, by phone(4 times with messag 2010. This past November, she broke her hip and is unable to drive. I tried to reach Scott,her sales representative, by phone(4 times with messages and phone numbers where I could be reached). I received no response. I actually had to call his boss,Tom Dillion, who I later met with and agreed on a sum of monies to be paid, in order for his dealership to take back the car. On Monday, 11/21 the car was returned, the paper work signed, and the check handed directly to Mr. Dillion. Beginning Dec 28th, my mother started receiving phone calls and past due bills from the Chase Bank stating that her payments were in arrears and that her credit would be affected if payments were not made immediately. I contacted Mr. Dillion, by phone that same day, and left both my home and cell phone numbers. Once again, no response. I telephoned him a few hours later and he stated to me that he had not checked for messages. He also told me that he had been trying to get in touch with me for weeks. I explained that there were no messages on either of my phone lines ; at which time Mr. Dillion stated that he did not have either of my numbers nor was I listed in the white pages. This was a blatant untruth as he had both my numbers when he needed to get in touch with me concerning the payoff check and I am listed in the white pages and local telephone book. Then he proceeded to say that Scott had been feverishly trying to get in touch with my mother at her home and there had been no answer. Well, that was not the brightest thing to do as my mother was in a rehabilitaion hospital in New Jersy, which was the reason for me handling the return of the car to begin with. Evidently, Mr. Dillion had made an error when he had my mother make out the check to the bank as opposed to the dealership. However, it is unconscionable that in this day in age, that you would out and out lie to a customer and not even think of sending a letter when you could not get in touch with them by phone. On Friday Dec 30th, I brought Scott, as I was told Mr. Dillion was on the phone and unable to see me, a new check made out to the dealership. Well, now the car was returned on the 21st of November; along with the first check. The replacement check was given in on the 30th of December and guess what.... as of today 1/09 ,my mother is still getting threatening calls from Chase along with late payment notices. So, would I recommend this dealership; not on your life !!!! More

I had some negative experiences at some other dealers that I wont name. To be honest, I was probable more frustrated than I had ever been with a car. I went to Palisades Mazda with a mixed bag of needs a that I wont name. To be honest, I was probable more frustrated than I had ever been with a car. I went to Palisades Mazda with a mixed bag of needs and they took me in with open arms. We sorted through the problems with my car one by one and we got it all done. I was psyched! I wasnt rushed of treated poorly becuase I had so many different complaints. My advisor didnt gt frustrated with me. They are kind, professional, and diligent. A breath of fresh air for me for sure! More

Dealt with Emu and Tom. Super easy to deal with. They Dealt with Emu and Tom. Super easy to deal with. They give you a great price without all the games. Made the deal with a few quick emails and phon Dealt with Emu and Tom. Super easy to deal with. They give you a great price without all the games. Made the deal with a few quick emails and phone calls. No need to spend 4 hours on a Saturday sitting in a dealership. My second purchase from them and they were great both times. This is 100% different than my experience at Ramsey Mazda. I called them about 2 weeks ago, spoke to a John, told him I was ready to lease a CX9 with certain options and asked for a price. This is what he says "you are looking at a payment of mid 400s". Typically Car Salesman talk. I asked him to narrow it down and he tells me that's the best he can do on the phone. Invited me to the dealer so we can discuss. WHY WOULD I WANT TO SPEND MY ENTIRE SATURDAY SITTING IN A DEALER WHEN I CAN GET THE SAME THING ACCOMPLISHED WITH A QUICK PHONE CALL? Called Palisades Mazda, asked the exact same question, gave me a price on the phone of $360/month. PERIOD. I thought that was fare, didn't haggle. Went the next day to sign and the following day to pick it up. Highly recommend More

I had been researching SUVs on Edmunds and other car sites, and finally had decided on either a Mazda CX-9 or a Kia Sorrento. I contacted a bunch of Mazda and Kia dealers through Edmunds (get quotes) a sites, and finally had decided on either a Mazda CX-9 or a Kia Sorrento. I contacted a bunch of Mazda and Kia dealers through Edmunds (get quotes) and was contacted by Chris, the "internet guy". He laid out all the costs, conformed what options and colors I wanted, and generally cut through all the BS, explained all the current offers and bottom-lined a price for me. I checked with a few other dealers, who played the "well, here's the list and here's the best I can do" and they didn't even come close. I really liked the no-hassle, bottom line price. Came back to test drive the car (including the color i initially wanted), and was ready to sign. Only issue was finding the car in the right color with the right options, and here again, Chris and "the dealer" worked with other dealerships and the Mazda representative to "get dibs" on a car that had just gotten into port and hadn't been delivered to a dealership on Long Island. Chris worked to get the car and options in by the time the offers expired, and Luke joined in by working the financing, as well as noticing that Mazda had come out with an additional offer that wasn't included on my paperwork, and added it in. Painless closing and I was in and out of the dealership in an hour with the new car after touring the service department (and meeting Vickie), setting up a scheduled maintenance appt six months away, etc. Can't say enough good things about their organization. Great guys to work with! More