Palm Coast Ford

Simple battery replacement. 5 Aug 2020. I called the service department and was told that they would replace my Honda vehicle battery for $ 110.00 and I made an appointment for 4 5 Aug 2020. I called the service department and was told that they would replace my Honda vehicle battery for $ 110.00 and I made an appointment for 4 PM the same day. After arriving I was told that the battery would cost $149.00 but that it would be a Ford quality battery s I agreed the replacement. After waiting 45 minutes, I ask about the repair and was told they were putting the battery in now. After waiting another 20 minutes I asked about the replacement which should have taken 30 minutes at most, I was told they were waiting for the battery to arrive from Advantage Auto Parts Store and that he battery would now cost $174.00. I told the service Rep. Chase, that I was not going to pay that much for an Auto parts store part. He said He would again talk to the Service Manager, he returned to tell me that he could give me a 10 percent discount and I agreed to get my car back from the shop because they would probably not put the original battery back in the car and let me drive away which is what I wanted to do. The entire process took 1 Hr and 40 minutes and I felt like I had been deceived and taken advantage of; Pun intended. The top connectors (cable holders, top of battery bracket) were not put back into place so I corrected this after arriving home. Rep. Chase was very friendly and helpful and attempted to assist me as a customer but was not helped at all by the Service Manager. More

Helpful Service Department The service at this dealership has always been fine with few exceptions. There have been a few billing snafus but they were resolved without too much The service at this dealership has always been fine with few exceptions. There have been a few billing snafus but they were resolved without too much wasted time. More

fast and efficient Made the appointment on short notice, accomodated on my time line, vehicle ready when promised . service personal were friendly and accomodating. rela Made the appointment on short notice, accomodated on my time line, vehicle ready when promised . service personal were friendly and accomodating. relaxing customer waiting area. More

Great to deal with ,flew down from Tennessee met me at the airport driver was very nice sales team was great got me in and out on the road back to Tennessee the airport driver was very nice sales team was great got me in and out on the road back to Tennessee More

Scott Mixson done a great job working with me and my wife.we will go back again.they try hard to make everyone happy when they leave wife.we will go back again.they try hard to make everyone happy when they leave More

Christen is the absolute best service advisor I have ever dealt with. My service was handled professionally and efficiently. All that was wrong has been fixed to perfection dealt with. My service was handled professionally and efficiently. All that was wrong has been fixed to perfection More

Very easy to deal with and helpful with my truck purchase, it was my first time buying a truck from a dealership and palm coast ford was great purchase, it was my first time buying a truck from a dealership and palm coast ford was great More

Everyone was very professional, courteous, respectful and knowledgeable. Anthony reaches out to us and had vehicles ready for us to test drive. Garrett was assisting Anthony and made us feel welcome. Sean knowledgeable. Anthony reaches out to us and had vehicles ready for us to test drive. Garrett was assisting Anthony and made us feel welcome. Sean handled the negotiations and made us feel comfortable with our purchase. And Sean graciously took our money! Great experience!! More

I dent a Emil Over 1.3 hours for a oilChange car was in I dent a Emil Over 1.3 hours for a oil Change car was in the bay for 30 min before being worked on car sat for 30 minutes before I spoke to a manager I dent a Emil Over 1.3 hours for a oil Change car was in the bay for 30 min before being worked on car sat for 30 minutes before I spoke to a manager Then it took 20 min to get the paper work Never again will go back with all the mid management you have More

Troy was amazing!!! He listened to what we were looking for and he followed through and exceeded our expectations. I highly recommend Troy & Palm Coast Ford!!! for and he followed through and exceeded our expectations. I highly recommend Troy & Palm Coast Ford!!! More