Palm Coast Ford

Troy was amazing!!! He listened to what we were looking for and he followed through and exceeded our expectations. I highly recommend Troy & Palm Coast Ford!!! for and he followed through and exceeded our expectations. I highly recommend Troy & Palm Coast Ford!!! More

Melissa was very professional and helpful Melissa was very helpful along with all the individuals that help me and will recommend your shop. The only thing i would like change is the time that Melissa was very helpful along with all the individuals that help me and will recommend your shop. The only thing i would like change is the time that it takes to answer phone when i am looking for my rep. More

Job well done! As usual I found your employees to be knowledgeable, courteous, and helpful. It’s a pleasure doing business with you and your staff. They should be co As usual I found your employees to be knowledgeable, courteous, and helpful. It’s a pleasure doing business with you and your staff. They should be commended for a job well done. More

Excellent Service Experience Very pleased with the interaction with my service advisor Christen Santa Maria. Christen was fully aware of the status of my service and repair work Very pleased with the interaction with my service advisor Christen Santa Maria. Christen was fully aware of the status of my service and repair work being performed at Palm Coast Ford and kept me informed throughout the process. More

So done here. After going through two bad experiences with this dealer and service. I have had enough. Went for service waited for 1/2 before the car was even tak After going through two bad experiences with this dealer and service. I have had enough. Went for service waited for 1/2 before the car was even taken back to the bay. Why did I make an appointment? Wanted to charge $40.00 + for a cabin filter. Its a 5 minute job I can do myself for less than half the cost. After our last service about 6-7 months ago. Our tires went from being perfectly fine, to we need to "get tires very very soon". The car is garage kept and only had about 5,500 miles added. There were several other things they said that were needed. They gave us an estimate, we said no. It then took over another half hour for them to return the car to us. I was never given the services done paper, so I really have no idea what they did, if anything to the car. Lifetime free oil change or not. I will pay to have my car serviced somewhere else rather than go through Palm Coast Ford. I tryed it 3 times and each time was a Zero. They even screwed up, when I wanted to buy new! More

Purchase of 2018 escape Chris Smith made my buying experience a pleasure. He took care of every detail, and I am thrilled with my new Escape. I would highly recommend him to Chris Smith made my buying experience a pleasure. He took care of every detail, and I am thrilled with my new Escape. I would highly recommend him to my friends. More

Checked out warning message on screen, all okay Very pleased with the service and the explanation of what caused the warning message to appear. Josh was great, answered all my problems, took time Very pleased with the service and the explanation of what caused the warning message to appear. Josh was great, answered all my problems, took time to explain everything. More

Dealt with Josh on a recall My experience with everyone was pleasant and very helpful. Dealt with Joshua on my recall. I will continue to bring my vehicle to your Dealership! My experience with everyone was pleasant and very helpful. Dealt with Joshua on my recall. I will continue to bring my vehicle to your Dealership! More

Stay far away Went in for an oil change and agreed to a tire rotation at 8:45 AM. Was told my lug nuts were swollen and would I agree to have new ones installed fo Went in for an oil change and agreed to a tire rotation at 8:45 AM. Was told my lug nuts were swollen and would I agree to have new ones installed for an additional $200+. After I agreed to the service and the lug nuts were removed I was informed they did not have the parts and would have to drive to Daytona which would be 1.5 hours. After the parts arrived it would be another 1/2 hour. Basically I left around noon on a day where I had various important appointments which had to be pushed back or cancelled. While waiting I observed how unsafe Palm Coast Ford parking lot was. Cars and trucks driving every direction. It made me wonder how many parking lot crashes there are in a year. An additional problem I had requested to be looked into (dash always came up to tow mode instead of main screen) was never resolved nor do I think it was looked into. Needless to say I will never go back to Palm Coast Ford again. I will go back to Bozard Ford where my truck comes out with a nice car wash and interior swept. One positive is the service representative was professional. More

I am so grateful for my service advisor Chase I'm usually a planner, unfortunately life happens and my Ford needed some urgent service on a short notice. I was on a very tight timeline to move acr I'm usually a planner, unfortunately life happens and my Ford needed some urgent service on a short notice. I was on a very tight timeline to move across the country so I really didn't have my hopes up. Chase went above and beyond, he didn't have to fit me into their busy schedule, but he saw I was desperate and he did everything in his power to help. They exceeded all my expectations. I'm sad that I had to move away, I can only hope whatever dealership I end up using in the future is anything like Palm Coast Ford. I heard Chase is new to your dealership, I want to let you know that he's very helpful and dedicated :) More