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Palm Coast Ford

Palm Coast, FL

4.7
5,888 Reviews

1150 Palm Coast Pkwy SW

Palm Coast, FL

32137

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5,888 Reviews of Palm Coast Ford

January 15, 2020

Quick and courteous service. Showed up without an appointment, Josh got to me quickly , set up in and out in under 10 minutes. Nice, easy process. More

by RYANSRYAN
Recommend Dealer
Yes
Employees Worked With
Joshua Polo
Jan 17, 2020 -

Palm Coast Ford responded

Awesome. Thank you!

January 15, 2020

Very pleasant experience I had a very pleasant experience at Palm Coast Ford. Everyone I met and dealt with were friendly and professional. My sales and finance guy did ever More

by aaron.walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Andersen, Michael Barnes
Jan 17, 2020 -

Palm Coast Ford responded

Good to hear and welcome to the Palm Coast Ford family! Be sure to come see us for your first FREE oil change!

January 15, 2020

Oil Change I had a oil chance, it was done in a timely manner . Everything else was checked and told nothing else was needed. The employees were knowledgeable. More

by LEOPARDAIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christen Santa Maria
Jan 17, 2020 -

Palm Coast Ford responded

Thank you for the review. Please contact us if you have any add'l concerns so that we can address them as we see you were only moderately satisfied. We're always here to help.

January 14, 2020

Fast and Pleasant Transaction I had a very pleasant experience with the dealership. All were courteous and helpful. There was no pressure from the sales staff. They were willing to More

by HC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
January 14, 2020

Oil change, fuel filter and power steering flush Great experience. Whole staff very helpful. Do in a timely manner. Next time I will schedule closer to lunch. Great extra bonus. Love the lunch. More

by SJONES7246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh York, Meghan Williams
Jan 17, 2020 -

Palm Coast Ford responded

Great review! We have the grill going every Saturday. Stop on by!

January 14, 2020

Palm Coast Ford is the best. Scott was our salesman Michael help us too then we were with sean . Good people. Will come back again. More

by CTHYSUM
Recommend Dealer
Yes
Employees Worked With
Michael, , Kevin Tone, Sean Bennett, Scott Mixson
January 13, 2020

Too long a wait with 7:30 oil change only, it took 2 hrs.. It seems to me if you take an early hour for the appontment you should get good service in a short amount More

by NLCARSTENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christen Santa Maria
Jan 17, 2020 -

Palm Coast Ford responded

We apologize for the delay you experienced. We are making every effort to shorten wait times during peak hours by adding additional staff and service bays. As one of the most visited service centers on the central/north Florida east coast, it is sometimes a challenge to keep up but please know we're working hard to get through each customers visit as quickly as possible all while keeping our customers safety in mind with full vehicle inspections.

January 13, 2020

Solving a Road noise issue I Drove my wifes car and noticed a front road news, concerned that it was a tire issue, I pulled into Palm Coast Ford and Christen looked at the tire More

by grm5850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christen Santa Maria
Jan 17, 2020 -

Palm Coast Ford responded

Thank you for the review. Our customer's safety is of the utmost priority to us and we are very glad that it was a simple issue to solve. Stop by anytime!

January 11, 2020

Nearly three hours for an oil change with an appointment? The people were all very nice but it doesn't change the fact that I waited nearly three hours for an oil change WITH a prior appointment made. Entranc More

by SKALLSWEDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Cooper
Jan 17, 2020 -

Palm Coast Ford responded

We apologize for the delay you experienced. With the space available during peak hours and the need to perform maintenance to signage, building structure and the like, our maintenance crew can sometimes get in the way. It is not a daily occurrence but one that you seemed to have experienced with us. We certainly appreciate your understanding as we continue to work on decreasing wait times during peak hours.

January 10, 2020

Going in for oil and grease they find an engine fault that adds $1,200.00 to my bill. They also kept the truck for over two weeks. The mechanic did not take caution to remove bad part. I ended up paying More

by MS.T68
Recommend Dealer
No
Employees Worked With
Dave Kollar
Jan 17, 2020 -

Palm Coast Ford responded

Thank you for your review. It is part of our service process to inspect the customer's vehicle over for any recall, maintenance or safety concerns. Apparently they did find the engine fault and offered the choice to have it repaired. It is not an attempt to up-sell but merely make our customers aware of concerns that we find whether it's a minor or major issue. Concerning the part removal, please contact us and speak to our service director anytime to review your experience and address any issue you may be experiencing. We are always here to help.

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