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Palm Coast Ford

Palm Coast, FL

4.7
5,895 Reviews

1150 Palm Coast Pkwy SW

Palm Coast, FL

32137

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5,895 Reviews of Palm Coast Ford

January 10, 2020

Not pleased! I had an appointment Tuesday January 7, 2020 at 2:30 for an oil change and tire rotation. I arrived about 2:20. I was met promptly and was told to wa More

by VBROWN135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
There was a young man as I was leaving that took my payment.......can’t remember his name. , Meghan Williams
Jan 17, 2020 -

Palm Coast Ford responded

We apologize for the delay you experienced. We agree that this is too long and will look into this experience immediately. We work very hard to get everyone through service as quickly as possible all while keeping our customers safety in mind with full vehicle inspections and your visit is no exception. We hope you'll give us another chance to get you through quickly and earn your add'l stars. Thank you!

January 09, 2020

Everything is fine The transaction was handled very well and the staff was knowledgeable.Everything went smoothly and there were no issues. Setup was all done by Patrick More

by hsharrott0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Paparelli, Jr.
January 09, 2020

BEST EVER PALM COAST DEALER IS THE BEST TO DEAL WITH THEY HELP YOU IN EVERYWAY POSSIBLE THEY ARE LIKE FAMILY GOOD PEOPLE I WOULDNT GO ANYWHERE ELSE More

by gem21545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Peveler, Peter Defalco, Patrick Paparelli, Jr.
Jan 17, 2020 -

Palm Coast Ford responded

Thank you so much for the opportunity to serve you. We take great pride in taking the best care of our customers as possible. Be sure to come see us for those FREE oil changes!

January 06, 2020

Great work Very friendly and knowledgeable. Not like all other dealerships.. its a pleasure going here. Prices are reasonable. Workers actually remember you, you More

by BRETH1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith, Chris Dunn, Christen Santa Maria
January 06, 2020

Fantastic New Car Experience! This was my first experience buying a new vehicle. The team at palm coast ford made me feel welcome and helped find the perfect vehicle for me. Michae More

by WILL.HAMILTON93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Busler, Michael Hamilton
January 05, 2020

Great experience working with Garrett. He was very personable but not pushy. Helped me identify the right truck for me. Very patient in the process. Got the deal done in timely manner. Fair price. Cov More

by edfennell57
Recommend Dealer
Yes
Employees Worked With
Garrett Loughry
January 04, 2020

A NEW PRE-OWNED CAR I BROUGHT MY 2008 FORD FOCUS IN FOR SERVICE AND PICKED UP MY NEW PRE-OWNED FORD FOCUS 2017 THE NEXT DAY! SALESMAN PATRICK PAPARELLI, JR. WAS EXTREME More

by IRISHMORIAH
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dunn, Jon Hart, Sean Bennett, Patrick Paparelli, Jr.
Jan 06, 2020 -

Palm Coast Ford responded

It's certainly a team effort around here to help inform and assist our customers in any way possible. Thank you and we'll see you when its time for those FREE oil changes!

January 04, 2020

Too much time. With a 2:30 appointment it took nearly 1.5 hours to get car. No this not acceptable for only an oil change. It was not moved into service area for 70 More

by marvinemersonsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ms. Brown
Jan 06, 2020 -

Palm Coast Ford responded

We apologize for the delay you experienced as we are making every effort to get all of our customers service visits handled as quickly as possible during peak service times. We have even hired additional staff and added additional service bays to help decrease overall wait times. Please note that we offer a free shuttle service to and from your home or work as we value your time as much as you do. Thank you for visiting us and we a re always here to answer any questions.

January 03, 2020

Happy customer I got everything I wanted from this dealership. I walked in hesitant at first but left with a beautiful new car and completely satisfied. Very helpful More

by ROMANEZEDDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Kimlingen
Jan 06, 2020 -

Palm Coast Ford responded

We understand how some customers can feel hesitant about visiting car dealerships and work very hard to be different from the rest. We're glad you felt comfortable and found just the right vehicle for you. Thank you!

January 03, 2020

Time spent not worth it Went in for 2:00 appointment for an oil change and wiper replacement. Had to wait until 3:20 when Kevin gave me the information /charges. Did add on More

by benton1002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Tone, Joshua Polo
Jan 06, 2020 -

Palm Coast Ford responded

Thank you for taking the time to leave your review. We are working hard to add additional staff, add additional service bays and improve workflow processes to improve all areas of service times. As a leading service center in the Flagler and Volusia county areas, we know it's important to do everything possible to service our customers as quickly as possible especially during peak hours. Please don't hesitate to contact our service director John L'heureux anytime if we can help answer any questions.

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