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Palm Coast Ford

Palm Coast, FL

4.7
5,895 Reviews

1150 Palm Coast Pkwy SW

Palm Coast, FL

32137

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5,895 Reviews of Palm Coast Ford

November 14, 2019

Long time satisfied customers Our visit was for service and ended up being for sales. As always, over many years, the sales and service staff took excellent care of us! Listened to More

by JAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Summa, Kevin Tone, Dave Kollar, Michael Busler, Gage Summa
November 14, 2019

Outstanding service and repair My 2003 Mountaineer was in for power steering and air conditioning repair. Christen was my customer rep. She kept me in the loop and advised me when More

by ANDYW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christen Santa Maria
November 14, 2019

Oil filter fell off Had oil changed by Ford Service center and 3 weeks later oil filter fell off and engine seized. I had to pay for a refurbished engine. More

by karatema2
Recommend Dealer
No
Employees Worked With
John L'Heureux
Nov 14, 2019 -

Palm Coast Ford responded

We certainly appreciate all customer reviews however it seems that if the filter was improperly installed, it would have failed right away. It sounds as though the filter was damaged during driving or some other incident occurred during the 3rd week after service was completed. Was the vehicle brought back to our service department prior to having the engine repaired to inspect the poor installation you mentioned? We'd be happy to inspect the probable cause for you and verify the concern at no charge of course. Please let us know how we can be of further service as we take great precautions to insure proper service processes are followed. Thank you.

November 12, 2019

Awesome! Dropped the vehicle off in the evening and by 9:05 A.M. I was picked by the car service and driving away.......easy and quick. More

by ceaston3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Kimlingen
November 12, 2019

Excellent! Christen knows I have to get to work by 8 AM and always checks me in pretty quick when I bring my vehicle in for service. More

by manja0206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christen Santa Maria
November 12, 2019

Buying a used car The employees at Palm Coast Ford were very friendly and spent loads of time making sure we knew everything and got the car we wanted. Gage was very kn More

by amybdriggers0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Summa
November 11, 2019

focused & adequite I am not an author or a critic, As a customer who has paid a significant price for the product, we expect competent & expedient service which we recei More

by perth3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dunn
November 10, 2019

Oil change Had to get an oil change, done very quickly, had a 3 yr old with me which made that very convenient. Friendly staff throughout the entire sales cente More

by THOMASMCALLISTER64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christen Santa Maria
November 10, 2019

Extremely disappointed Was not able to use coupon that I retrieved from your own website. Did work that was told not needed and then charged me for it. Lack of communication More

by Jlhickey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Another guy called me, but not sure of name, Christen Santa Maria, Jon Hart
Nov 11, 2019 -

Palm Coast Ford responded

Thank you for taking the time to leave your review. If you would, please contact our service director, John L'heureux to look into the coupon concern and see if a credit may be applied to your service as we of course accept our own coupons, Ford factory coupons and most competitors coupons as well. We certainly want our customers to be satisfied with their visit and would like to see where the communication failed on the repair applied. Thank you very much.

November 10, 2019

Great Service!!! Christen Santa and her service team did an outstanding job servicing my Ford F150 even with me being late 40 minutes for my schedule appointment... More

by David
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christen Santa Maria
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