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Palm Coast Ford

Palm Coast, FL

4.7
5,889 Reviews

1150 Palm Coast Pkwy SW

Palm Coast, FL

32137

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5,889 Reviews of Palm Coast Ford

December 22, 2018

Comfortable , friendly, accommadating. Michael Barnes handled the sales end of the deal with my wife and myself and were very pleased with the effort and knowledge He showed us during the b More

by Jimmys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Summa, Sean Peveler, Michael Barnes
Dec 31, 2018 -

Palm Coast Ford responded

Thank you for your review and recommendation, Jimmy! We're happy to hear you enjoyed your experience with us and hope you'll visit us again soon!

December 22, 2018

Ready for a long day - turned into a great day. I had just moved back to the U.S. and needed a vehicle. I did my research and was prepared to go to multiple dealers to test drive cars and get the b More

by MCKAYFUJIKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
Dec 31, 2018 -

Palm Coast Ford responded

Appreciate the positive feedback! We're happy to hear you enjoyed your experience with Chris and our team. We hope you'll visit us again soon!

December 22, 2018

Palm Coast Ford very professional ! Good customer service and response to calls, all were friendly, and professional. Offered free lifetime power train warranty, and oil changes, with ne More

by CGOODNOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Pratt, Brianna Tracy, Sean Bennett, Shane Lee
Dec 31, 2018 -

Palm Coast Ford responded

Happy to hear this! Thank you for your kind words and we hope you'll visit us again soon!

December 22, 2018

Outstanding Awsome experience very friendly and helpful, no pressure to buy all questions answered fastest sale I have ever experienced would highly recommended v More

by kennedy0215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Defalco
Dec 31, 2018 -

Palm Coast Ford responded

Thank you for your review and recommendation, Kennedy! We're happy to hear you enjoyed your experience with us and we hope you'll visit us again soon!

December 21, 2018

Our new Explorer! We are very satisfied with our new Platinum Explorer! Peter K. was extremely helpful—especially when setting up the internet systems. Everyone we met More

by mjwardshop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Kimlingen, Michelle McHenry
Dec 31, 2018 -

Palm Coast Ford responded

Thank you for your review and recommendation! We're happy to hear you enjoyed your experience with us!

December 21, 2018

Service When and for a certain service they checked the wrong thing three different times I talked on the phone three or four times still got it wrong More

by BUZZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Christen Santa Maria
Jan 04, 2019 -

Palm Coast Ford responded

We are sorry to hear that you didn't receive the service you expect and deserve. Please contact our service director, John L'heureux right away if you feel the repair was not completed to your satisfaction. We will certainly make every effort to understand your concern and repair request.

December 20, 2018

Great customer service at Palm Coast Ford always make sure that your vehicle is in good shape and your tires are safe glad to have a car from Palm Coast Ford More

by nickpd9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith, Kevin Tone, John L'Heureux, Scott Andersen, Teri Robinson, Josh York, Christen Santa Maria, Dave Kollar, Jon Hart, Michael Barnes
Dec 20, 2018 -

Palm Coast Ford responded

Happy to hear this, Nick! Thank you for your kind words and we're happy to hear you enjoyed your experience with us!

December 20, 2018

lack of communication. repairs took twice as long I was told Service rep assured me that the recalls would take one day. It took two days and I would not have been told that if I had not called them. Not my fi More

by gary71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dave Kollar
December 20, 2018

Good service but not efficient You guys should send a text message when the car is ready instead of a second phone call (the first call is to ask about adding on additional services More

by Melissap823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know his name - thin, young, dark hair. Always nice., Brianna Tracy
Dec 31, 2018 -

Palm Coast Ford responded

Thank you for your feedback, Melissa! Rest assured our team will take your feedback into consideration. If there is anything more we can do to improve your experience with us, please stop by or give us a call at 386-447-3380.

December 19, 2018

Overall service Communication In the past three visits I was told my rear brakes were very low the first time and needed to be replaced. , On the second visit approx. four months f More

by DEEDAY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Tracy
Dec 20, 2018 -

Palm Coast Ford responded

Thank you for your feedback. We apologize for the miscommunication and any confusion you may have encountered. Please understand it our obligation to inspect a vehicle and provide our customers with recommended services to keep it safe and reliable. Our team works to provide accurate information on the status of your vehicle so our customers can make an informed decision and respect our customers' decision to decline a service at that time. If you wish to discuss this in greater detail, please contact me at (386) 447-3380. Thank you. John L’Heureux /Service Director/ Palm Coast Ford

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