Palm Coast Ford

Bad Business Sold me a 2011 F-150 Ecoboost that has a horrible shake at idle. I didn't notice it during our test drive as we stopped only briefly and I was tradin Sold me a 2011 F-150 Ecoboost that has a horrible shake at idle. I didn't notice it during our test drive as we stopped only briefly and I was trading in an Escape so I thought a little more of a shake was normal a the time. After noticing how severe the shake gets, I immediately took it back to the dealership that is over a half hour away. They agreed the shake was not normal and tried to fix it. First they replaced the spark plugs. You may want to note that they put in a cracked spark plug so the truck was extremely unsafe for me to drive... they then towed it back to their dealership after it gave out on me. After that was fixed, the shake was still there so I took it back for service, they tried again to fix the problem but were unable too and then started to tell me that it was not fixable. It was within thirty days of my purchase, the truck being in their service bay for most of that time, and I tried to purchase a different vehicle. They offered me $8,000 less as trade-in value for this truck I purchased less than a month ago. I've been back to this dealership many times getting things fixed. I'm not happy with the vehicle and they would do nothing to get me into something I am happy and feel safe driving. The sales agent at one point told me "they wouldn't be able to sell my truck with the shake it has." My question to them is still... "then why would you sell it to me if you knew it was bad?" It's been almost a year and I still hate coming to a stop in my truck... You think that they would feel bad about taking someone's hard earned money and try to work with them. I don't want a free vehicle I just want one that's worth the money I'm paying. More

Better get a written Purchase and Sales Agreement up front We tried to buy a car from these guys and they love to play games. Before you give them a dime make sure they have the car in stock and a signed Purch We tried to buy a car from these guys and they love to play games. Before you give them a dime make sure they have the car in stock and a signed Purchase and Sales agreement. I tried to by a 2014 Shelby from them a year ago and they could never locate it after taking a deposit and we ended up buying from Gainesville Ford. So I thought Palm Coast Ford is local and have free oil changes and powertrain warranty for life so I thought maybe it was a one time problem so we tried to buy a 2015 GT from them. Without getting into to much detail all I can say is beware. There are much better dealers to work with. And the car we thought we bought was traded to another dealer and they never located a like car even though they had a deposit from us. Then they found an alternate car with different options and paint color which was disappointing but we reluctantly moved ahead. And that deal fell through because they tried to force us to finance through them at 3 points higher then we could get at another bank and they refused to honor the sales managers signature waiving that requirement. They do not do what they say even if you get signatures! And like my 2014 Shelby we went to another stand up dealer to buy the 2015 GT.. More

Great service! Very responsive. No trying to push added service on you. Was busy but fast and efficient! Used to go to Tuffy for oil changes and simple stuff. No mor Very responsive. No trying to push added service on you. Was busy but fast and efficient! Used to go to Tuffy for oil changes and simple stuff. No more. Will take all my cars here. Kevin was excellent! More

Great service with Jeff Moore Bought a new Escape with all the bells and whistles and Jeff Moore was sooooo helpful. Spent lots of time with us showing how to operate all the new Bought a new Escape with all the bells and whistles and Jeff Moore was sooooo helpful. Spent lots of time with us showing how to operate all the new features. Said we could call him at anytime should we need more help. We really appreciated all the time he spent with us. Thank you, Jeff. More

New car purchase I was actually looking at a used car but wasn't sure I wanted to buy right now. I love the car I had, but knew it was time to trade it in. Derrick he I was actually looking at a used car but wasn't sure I wanted to buy right now. I love the car I had, but knew it was time to trade it in. Derrick helped me get something that I can afford and I got the 0 interest financing. It was a long day, but he got me in a great car. I'm going to enjoy the 2014 Focus. More

Worst Dealership In Florida!!!!!! Came to Ford looking for a new Escape, First was ripped off on my trade, Second The prices in palm coast ford are unbelievable they have $2000 to $300 Came to Ford looking for a new Escape, First was ripped off on my trade, Second The prices in palm coast ford are unbelievable they have $2000 to $3000 over MSRP Prices, haven't seen it any where else but In PALM COAST FORD, Third i walked in the door and there was no sales person available , so i came up to the desk where managers sit and asked for assistance, and Andrew Combs was so rude to me and to the sales person he asked to help me, i would never deal with this dealership again just because of Andrew Combs, Overall experience was awful, NEVER AGAIN I AM COMING TO THIS DEALERSHIP, AND WILL NEVER RECOMMEND THIS FORD DEALERSHIP More

Purchase of new vehicle I recently traded in my previous vehicle for a 2015 Ford Escape. Best experience ever purchasing a vehicle. Everything was handled in a very effici I recently traded in my previous vehicle for a 2015 Ford Escape. Best experience ever purchasing a vehicle. Everything was handled in a very efficient, professional manner. My Salesman, Jerry Martin, was very professional, courteous, and knowledgeable, as well as the management staff, Andrew and BZ. I also had the pleasure of meeting with Scott in the Finance Dept., who was also very efficient and professional. It was a smooth, stress free transaction. I would highly recommend my family and friends to Palm Coast Ford and to Jerry Martin. More

Getting my Truck that "fixed" towed to Duval Ford I would like to say that this review has nothing to do with Palm Coast Fords Sales team. I was having trouble with my daughters 1999 Ford F-150 stalli I would like to say that this review has nothing to do with Palm Coast Fords Sales team. I was having trouble with my daughters 1999 Ford F-150 stalling while she was driving. I had a mechanic look at and he told me the issue was with the anti theft system that only a Ford dealer could repair. We then had her truck towed to Palm Coast ford. Rick our service advisor took the information from my wife and we were on our way. They called us the next day and said it was the battery which we authorized the repair and was told to pick it up. When my wife and daughter went to pick up the car it wouldn't start.(strike one) they took it back and called the next day to say they checked the ground wires to the PCM and that it started and they drove it and it was fine. I picked up the car and paid for the one hour of labor. So within a tenth of a mile driven the truck died while my daughter was driving. I contacted Palm Coast Ford and Rick let me know that we would have to have it towed back to them at my expense. I then spoke with one of the service managers Ken who had the truck towed back for free and told me he would get a rental car for my inconvenience. The next Rick then called me the next day to say the PCM was being looked a even though this issue was brought to his attention three days prior. He then told me they would be giving us a rental/loaner car that I would have to pay for it. Ken was kind enough to apologize that he had overstepped his authority. I am now having the trucked towed to Duval Ford in Jacksonville even though I live in Palm Coast because sometimes you just need to cut your losses when you know your not treated right. Duval Ford where I had it serviced before and Mullinax Ford where I bought have always treated me the right way. It is very sad I can't keep my business local. And I feel bad for the sales dept here where I will NEVER buy a vehicle. More

My first car purchase We wanted finance a car for the first time ever. And everyone was so nice and helpful and really made the whole experience very stressfree. Juan, Char We wanted finance a car for the first time ever. And everyone was so nice and helpful and really made the whole experience very stressfree. Juan, Charlie, and Scott get a big thumbs up from me for a wonderful car buying experiance. We will definately be using Palm coast Ford for all our car purchasing needs. And I would gladly recommend to anyone of my friends or family who are in the market for a new or used vehicle. More

my purchase of my 2014 edge I bought 2014 edge my salesman was chris smith he realy went out of his way for me I got a good price on my trade and a great deal on my edge with eve I bought 2014 edge my salesman was chris smith he realy went out of his way for me I got a good price on my trade and a great deal on my edge with everything I wanted in side and out if you are out for a new ford go to palm coast ford and ask for chris smith he will make all your car dreams come true a great salesman thanks again More