Palm Springs Motors Ford

One annoying glitch This is NOT our dealer's fault. Out 2017 Mazda3 had a defective sensor in the back bumper (the device which senses cars behind and left or right of o This is NOT our dealer's fault. Out 2017 Mazda3 had a defective sensor in the back bumper (the device which senses cars behind and left or right of outs), that defect caused our check engine light to pop up. When we took the car in to have it repaired, we were told the part was not on hand. The dealer provided us with a loaner which was not another Mazda3, but a larger SUV. We were given several estimates of the date when the part would arrive for installation -- a few weeks, a month, then another month and finally another six weeks. We didn't care for the larger loaner (and the second one was a stripped down model in which the sunroof did not work) and eventually we were without the car we leased for nearly 3 months and there was yet another month to wait. We finally elected to dump the old lease and sing a new one for a 2020 Maxda3. We like our dealership and won't go anywhere else, but at the corporate level Mazda needs to address an excessively long wait for a part which, after all, is part of the safety system in the car and is therefore very important. Very frustrating but, once again, NOT a dealership issue. More

30,000 mile Customer Service was knowledgeable and competent. Kept me informed while I waited for the car. I brought work with me and was showed a private busines Customer Service was knowledgeable and competent. Kept me informed while I waited for the car. I brought work with me and was showed a private business center where I worked. Good experience. More

Best experience Work with Kelly and could not recommend him enough. Was a great experience from beginning to end. Well priced truck with everything I needed and more Work with Kelly and could not recommend him enough. Was a great experience from beginning to end. Well priced truck with everything I needed and more to replace my Chevy. More

They took good care of me and took extra time to reprogram my navigation system for me which I didn't make an appointment for. They are very friendly and courteous. reprogram my navigation system for me which I didn't make an appointment for. They are very friendly and courteous. More

Great service The service department was very professional. They resolved my issue, washed my car and delivered it to me in record time. Thank you, Palm Springs M The service department was very professional. They resolved my issue, washed my car and delivered it to me in record time. Thank you, Palm Springs Motors! More

Reynaldo ensured everything was satisfactorily done for our car. He was professional and capable. We will return to this location based on Reynaldo’s service our car. He was professional and capable. We will return to this location based on Reynaldo’s service More

They did try Had a problem upgrading my navigation on my Lincoln Continental. The main problem was Lincoln getting the problem resolved with their vendor "Sync." Had a problem upgrading my navigation on my Lincoln Continental. The main problem was Lincoln getting the problem resolved with their vendor "Sync." I had to get Lincoln Concierge involved. Amanda from Lincoln Concierge was absolutely wonderful and instrumental in getting the problem resolved. It took over 2 months for resolution and a lot of headaches. The dealership was helpful but their hands were tied and knowledge somewhat limited. Now, however, I think after this case everyone has a much better understanding of the upgrade process. Unfortunately, I was the guinea pig. Both Palm Springs Lincoln and Lincoln Concierge were pleasant thorough out this ordeal, but wow, 2 months!! More

paperwork nightmare Took two weeks to get a certificate of origin on a brand new car! They even lost the owner's manual. Employee refused to answer telephone or return Took two weeks to get a certificate of origin on a brand new car! They even lost the owner's manual. Employee refused to answer telephone or return calls after I left messages over a period of ten days. Member of management made two trips to my home to apologize and try to smooth out the problems. I give him credit for trying to make up for the poor work of his colleagues. More

Amazing service - as always! Took my Focus in for a recall item and the whole process was so easy. Dropped it off first thing in the morning; the recall part was replaced and I Took my Focus in for a recall item and the whole process was so easy. Dropped it off first thing in the morning; the recall part was replaced and I picked it up after work. My workday was not interrupted at all. Jumped in a nice clean car and was on my way :) More

Great service I had a great service experience. My car was ready earlier than the promised time with the work complete and the car washed! Ignacio was great to wo I had a great service experience. My car was ready earlier than the promised time with the work complete and the car washed! Ignacio was great to work with... More