Palm Springs Motors Ford

A VEERY HAPPY DAY FOR ME We went in on the Memorial Day special. We were looking to lease a Ford Escape. I told our sales representative I did not want to test drive the veh We went in on the Memorial Day special. We were looking to lease a Ford Escape. I told our sales representative I did not want to test drive the vehicle unless I was approved for the credit, didn't want to get my hopes up. Our sales representative was fantastic, he continued to work with us until we could get a deal we were both happy with. The sale manager that we worked with was very courteous and answered any question we had. We would definitely recommend Palm Springs Motors to other people. More

Run Away This is by far the worst dealership! Liar’s, Liar, Liar’s, Liar And the Sales Manager behind the desk told us “he doesn’t need to sell me a car” I co This is by far the worst dealership! Liar’s, Liar, Liar’s, Liar And the Sales Manager behind the desk told us “he doesn’t need to sell me a car” I couldn’t believe he would say something like that. Good job on that comment... let’s show the whole world. Too bad I can’t put ZERO starts because that would be the truth. More

Liars/Worst Dealership Floor manager A.K.A “Pappy” lied to me on what we spoke over the phone about the deal. Made everyone on they’re team believe I was the bad guy. Worst Floor manager A.K.A “Pappy” lied to me on what we spoke over the phone about the deal. Made everyone on they’re team believe I was the bad guy. Worst dealership in history, pls take this review into consideration and find a vehicle elsewhere. The other reviews other than mine are true about the lies! Don’t waste your time and effort at Palm Springs Motors. More

True lies I called Palm Springs motora around 4:45 pm to ask at what time they close. I wanted to drop off my car for an early service for the next day. I was t I called Palm Springs motora around 4:45 pm to ask at what time they close. I wanted to drop off my car for an early service for the next day. I was transferred to the service department where Jim answered and I asked Jim, at what times they closed. He told me 515pm. That did not sound right so I called again and asked for the receptionist, she told me 530. I think Jim does not want people coming in at 525. Jim we all have a job to do. So do yours! More

Ray Salazar provides EXCELLENT customer service. ....at Palm Springs Motors / Palm Springs Ford-Lincoln. Ray took his time to go over the details of the cars I was viewing. Ray Salazar is one of th ....at Palm Springs Motors / Palm Springs Ford-Lincoln. Ray took his time to go over the details of the cars I was viewing. Ray Salazar is one of the most patient, thorough, and professional individuals you can run into at a car dealership. Ray listened and understood my wants and concerns. His knowledge of Ford cars and programs is very in-depth and detailed. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew about some of the features of the car and how they worked. I was set up properly as far as connecting the blue tooth with my phone, etc. The customer service that Ray provides is excellent as he followed-up with me about a week later to see how I was doing with my new car. Ray is an asset to the company! I highly recommend Ray Salazar on your next visit to Palm Springs Motors / Ford-Lincoln. Bobby Rimas More

Best Deal Ever My lease was about to expire and I didn't think I could get into a new car. Allan kept my situation in mind and worked dilegently to find just the rig My lease was about to expire and I didn't think I could get into a new car. Allan kept my situation in mind and worked dilegently to find just the right deal for me. He went above and beyond to get me the car I wanted at a price I could afford. No pressure, just exceptional customer service. They wanted me happy and I was! More

Michael beaty wonderful person I was in a desperate situation i thought everything was lost, mike the financial director changed my life in a few minutes i invite everyone to come t I was in a desperate situation i thought everything was lost, mike the financial director changed my life in a few minutes i invite everyone to come to ford and get the best deals. Thank you mike. More

Rey doesn't know what he's doing Took my overheating car for diagnosis. Was quoted $2300 to fix, told me thermostat was fine. I left without doing the work. I later replaced the $12 t Took my overheating car for diagnosis. Was quoted $2300 to fix, told me thermostat was fine. I left without doing the work. I later replaced the $12 thermostat, which solved the problem. Stealer! More

Great Service and attendance to details I was immediately met by a sales representative who in conjunction with the manager presented all the options to me and helped me select the right veh I was immediately met by a sales representative who in conjunction with the manager presented all the options to me and helped me select the right vehicle and contract for me. There were no pressure and hassle involved, and I was in my new car and ready to leave within a few hours. I also appreciate the fact, the the paperwork was ready to be signed without any delays. It is really a pleasant experience dealing with P.S. Motors on the whole, since the customer is made to feel at ease and not exposed to the 'sales tactics' of yore. Most women I know would not go by themselves to buy a car, but I assured them that they would receive great service at Palm Springs Motors. More

Palm Springs Motors Lincoln..Be Advised.. So my wife and I have come to the end of our lease on a 2015 Lincoln MKC and have decided to purchase the car. We leased the MKC from Galpin Lincoln So my wife and I have come to the end of our lease on a 2015 Lincoln MKC and have decided to purchase the car. We leased the MKC from Galpin Lincoln in the San Fernando Valley, part of LA county. Since our lease of the car we have relocated to the Coachella Valley and started having the car serviced at Palm Springs Motors Lincoln (PSML) in Cathedral City. Also since moving we bought a truck at the same dealership. So when it came time to buy out the remaining cost of the car we asked Galpin could we purchase the MKC from the dealership in Cathedral City. Their answer was yes because we were living a hundred miles from where we got the car. Soooo we go into Palm Springs Motors and after two false starts (two other days) we have all the required paperwork in hand and the last lease payment has transacted and posted. We meet with a financing mgr. (there's more than one) his name is Clarence and we've met before (another story). So we go through the process of Clarence providing us with a contract we can present to our credit union for financing. Here comes the hitch in our gitalong. The contract needs to be signed by the dealership. It's at this point Clarence informs us that they (the dealership) won't sign the contract until they have a check in hand. Of course no lender is going to hand over a check without a signed contract. The process stops. I think our outrage at the time clouded our reason we didn't even ask to speak with the general mgr of the dealership. We had been lead to believe because we were buying out the lease a hundred mile from the original dealership that there was some type of mutual courtesy to be extended. Palm Springs Motors wouldn't honor this courtesy. This lack of customer service is incredibly short sighted in that we've done business with you and potentially could again but that never came into the equation. As far as we are concerned Palm Springs Motors Lincoln is saying to us they don't care if they ever see us again. This will ultimately be resolved but I don't think I will ever want to do business with PALM SPRINGS MOTORS LINCOLN again. What's really rich is that after getting home we get a phone call from PSML asking how we were treated and how their customer service measured up...IT DIDN'T. We did ask that they have their general mgr. to call us. We're not holding our breath (although it may happen). As I've said this will be resolved but PSML very well may have lost two future customers. This also tarnishes the Lincoln brand..which is a shame because they're cranking out a quality vehicle. BE ADVISED.. More