Palm Springs Motors Ford

The good is that the transaction was quick, the make, model, trim, and color of the vehicle I wanted was on the lot. The bad is that I had to manage thru bait-and-switch pricing, confusion between the sa model, trim, and color of the vehicle I wanted was on the lot. The bad is that I had to manage thru bait-and-switch pricing, confusion between the sales person and the finance person, sneaky add-ons that weren't mentioned but appeared on the bill of sale. I'm not a fan of sticker shock and almost walked away from the deal until they removed the assumed-I-wanted add-ons and the price fell back to where it should have been. Buying an EV for the first time I was met with confusion on what I needed to buy in order to have all of the charging apparatuses I needed - this resulted in three visits to the dealer and several phone calls. Part of the purchase decision making was electing to accept the "free" at-home charging station. At first this seemed included until thru the process I was made aware that the cash-back rebate that appeared to be $5000 was actually $7000 unless you accepted the "free" station. It's not free, it costs $2000. The actual value of the station is ~$500 when purchased alone.. so you are relying on the installation making up the remaining $1500 in cost. Since I wasn't given an invoice for this, I don't know if sacrificing $2000 was a good deal or not. My recommendation to anyone buying a car from this dealership is to come having fully done your research at home. More

I recently purchased my Mazda CX-5 from Palm Springs Ford and had a truly great experience from start to finish. Erik Tapia was especially helpful throughout the entire process. His customer service was outs and had a truly great experience from start to finish. Erik Tapia was especially helpful throughout the entire process. His customer service was outstanding — he was professional, attentive, knowledgeable, and made sure all of my questions were answered. He made the buying experience smooth, comfortable, and completely stress-free. The dealership facilities were clean, welcoming, and well-organized, which made the entire visit even more pleasant. Additionally, the team took care of a paint touch-up that needed to be done, and the repair was handled promptly and professionally. I really appreciated the attention to detail and the commitment to making sure everything was perfect before I drove off. Overall, I’m very happy with my purchase and the level of service I received. Thank you again to Erik Tapia and the Palm Springs Ford team for a great experience! More

My experience at PalmSprings motors Ford with nothing but exceptional. The experience was very easy, relaxed no pressure. I’m completely satisfied. exceptional. The experience was very easy, relaxed no pressure. I’m completely satisfied. More

We were very pleased with the writer Lisa Peterson helping to get the mobile mechanic out to our house for prompt service. It was a pleasure to have such fast service. We will definitely use them agai helping to get the mobile mechanic out to our house for prompt service. It was a pleasure to have such fast service. We will definitely use them again. More