Palm Springs Subaru

Other than dealing with the finance manager it was great. Buying all cash was a hasslele. The manger made everything right, which should’ve never had to have gone that far. Buying all cash was a hasslele. The manger made everything right, which should’ve never had to have gone that far. More

What a bad experience. Here I am ready to by a car and get some crappy response. Clearly they don’t know sales. Pass! No thanks get some crappy response. Clearly they don’t know sales. Pass! No thanks More

I'm not going to spend a long time writing a review because, as with most of the experiences with car dealers, they become a little time consuming and complicated to explain each of our situations. So because, as with most of the experiences with car dealers, they become a little time consuming and complicated to explain each of our situations. So, to be concise...in general I found them to be inconsiderate, lacking in communication to potential/customers, lack of follow up, Specifically... Csaba Nagy and Gilbert Atencio (both sales people) do not return phone calls or emails. Keith Stegall (also a salesperson) has limited product knowledge, lies (that's a big one) and does not return calls messages after the sale. Period. Daniel Martinez (Delivery Specialist) does not follow through on what he says he will do. Larry Knowlton (General Manager) does not return emails, nor follow up on issues reported to him. Bill Taylor (Sales Manager, or General Sales Manager) also does not follow up on commitments and promises he makes. I believe he also likes to play the power game of "how long can we make the customer wait", as he said he did not realize I was waiting to talk to him but supposedly the sales person (there's Stegall again) had told him. Steve ? (Finance) loses complete interest in you, and anything you have to say, after you decline several times to purchase an extended warranty, and then there are the innuendos of insults after you decline to purchase the warranty. The only real positive I can say is that the price was fair; I found a lower price by about $400 in San Bernardino but I did not want to drive a new car i was unfamiliar with that far. Bottom line, when I buy a new car, if it's a Subaru again (and that's a big if) I will not return here. More

Absolutely horrible to work with. Their financing office has held my title (I paid cash upfront) for nearly 2 years now! I've been actively trying to get it for 7 months and have been largely ignored. Final has held my title (I paid cash upfront) for nearly 2 years now! I've been actively trying to get it for 7 months and have been largely ignored. Finally they've told me they don't have it and they're refusing to replace it.. I live in a different state now so I can't just drop into the DMV for a new one. I'll now have to pay $80 for an expedited title delivery to a new state. Not impressed. More

We had a good experience at this dealer. They gave us a fair offer on our trade-in and we purchased a Certified 2018 Subaru Outback that looks like new. We are very happy with it. The manager, Bill, was he fair offer on our trade-in and we purchased a Certified 2018 Subaru Outback that looks like new. We are very happy with it. The manager, Bill, was helpful and did us a couple of favors in getting the car home and sealant applied. More

Adrian took great care of us when we purchased 2 vehicles from him. He worked hard to get us the best vehicle for our budget. from him. He worked hard to get us the best vehicle for our budget. More

Sarah has been taking care of my Subaru s for five years now. She is the best Service Adviser I have ever experienced in 40 years of car ownership. She is friendly, extremely competent and very communicat now. She is the best Service Adviser I have ever experienced in 40 years of car ownership. She is friendly, extremely competent and very communicative. I honestly don't understand the negative reviews of this dealership unless they're just grumpy people looking to pick a fight. I've always had excellent service and been treated with kindness and respect. More

I've been looking for a used Subaru for some time, and Roberto gave me the same care and attention that you'd expect when buying a new car. On top of that he was honest, kind, and not overly aggressive. Roberto gave me the same care and attention that you'd expect when buying a new car. On top of that he was honest, kind, and not overly aggressive. While I ultimately did not end up buying the car in question, Roberto was the highlight of my car buying journey. More