I had a very disappointing experience with Timmons Subaru - BB
I had a very disappointing experience with Timmons Subaru and ultimately decided to walk away because the trust was gone.
We came in specifically for a vehicle advertised online for approximately $28,495. We test drove the vehicle and sat down with salesperson Matt to discuss financing and trade-in options. Early in the conversation, Matt asked whether we already had financing in place, and we explained that we were pre-approved through our bank at a 3.25% interest rate, so financing was already secured on our end.
When discussing our trade-in, Matt initially stated they would offer around $2,500. We explained we already had a separate certificate offer worth $3,500 elsewhere, and to his credit, he did increase the trade-in amount to match it.
However, while we were sitting there waiting on trade-in numbers and continuing the purchase discussion, Matt later returned and told us the original vehicle had supposedly been sold “out from under him” by another salesperson to another customer.
Almost immediately afterward, we were directed toward another similar vehicle priced around $32,495 — roughly $4,000 higher before taxes and fees. We were then told management would “help” by adjusting the trade-in value to offset part of the increase.
At that point, the issue was no longer just about pricing. The trust had already been broken. Spending time negotiating for one vehicle, only to suddenly be told it was no longer available while being redirected to a significantly more expensive option, made the entire experience feel misleading.
After leaving, I searched online reviews and found multiple customers describing very similar experiences involving pricing changes, vehicle availability issues, and sales tactics that created confusion and distrust.
Whether intentional or not, the experience felt very similar to a bait-and-switch situation. Customers deserve transparency and honesty from the beginning, especially after investing time at a dealership negotiating in good faith.
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