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Palmen Dodge Chrysler Jeep Of Racine

Racine, WI

4.3
2,529 Reviews
For years, Palmen Chrysler Dodge Jeep RAM in Racine has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Racine, WI area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Palmen Chrysler Dodge Jeep RAM in Racine. Call us today at (888) 712-7068 to find out how we can help you!
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8320 Washington Ave

Racine, WI

53406

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Showing 2,529 reviews

August 27, 2020

The guys that waited on me were okay .I highly recommend Patty. Wish they would of been informed me that if I wasn't waiting for my car they would work on it later, Because of that my journey wasn't ready More

by BONRUNNING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, Wally Clark
August 27, 2020

The service rep appeared to be so busy I felt like I was invisible. A simple hello I’ll be with you in a moment would would have made me welcome. More

by skyhighjames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
August 26, 2020

Poor brought in for a check engine light came out 10 minutes later check engine light went back on and they wanted to charge me again for a diagnostic for poor poor More

by Mszymandera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Caretta, Timothy Delord
Sep 10, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Palmen Dodge Chrysler Jeep Of Racine responded on 9/02/20 1:38 PM I am glad we got to speak last week and worked everything out to repair your vehicle at a discounted rate, thus also more than making up for the fees you feel were unjustifiably charged on your previous visit. All we need to do is schedule the appointment, so please feel free to contact us at your convenience. Thank-you and have a nice day! Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: M-F, 8am-6pm Mszymandera responded on 9/03/20 3:30 PM We did not work things out. You said you would fix the van for 300.00. I already paid 196.00 for the diagnostic and car rental now you want another 300 So we are back to the original quote I should get credit for the 196.00 From the 300.00. Not and additional 300. Contacting Detroit again Other dealers quoted. 276. Parts and labor. Palmen Dodge Chrysler Jeep Of Racine responded privately on 9/03/20 3:58 PM I could have sworn, after we cleared any confusion, that we left our conversation with you understanding how we were discounting the service $240.00 off of the original quote in order to more than make up that $196.00 to you, and you saying you would call Patti this week to set the appointment. Of course, regardless, if you can get the work done cheaper elsewhere, it is well within your rights to do so. If anything changes and you decide to have things done here, just call me or Patti to set the appointment and we will be glad to help. Have a good one! Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: M-F, 8am-6pm

August 26, 2020

Chuck at Palmen was very polite and answered all of our questions without hesitation. My wife and I will definitely go to Palmen of Racine again! More

by Brian C of Racine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Schovain, Jim Brinkman, Tonya Tatro
August 24, 2020

The only department I worked with the service department. They were very friendly and explained everything. I would recommend this service department to any one More

by maderosier8@gmail.com the you
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe DeRosier
August 24, 2020

The process was easy to check in and pick up. Wally went over everything and asked if there was anything else which they could look at. Was very happy with the service. More

by scotty53172
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
August 23, 2020

Excellent and a Zach was a pleasure to work with! Zach was very helpful answering all my questions. Zach was also flexible in setting up follow up visits. I was actually dreading the process of getting a More

by Kathroons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach, Teddy Hendrix
August 22, 2020

Great service! I will be back! Tim was great and explained everything to me! I think the 25 word minimum is not necessary!!! Thank you! More

by mbbd04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
August 22, 2020

I brought my truck in today to have a wire fixed that was hanging down, and Patti Ostergsaard was very nice and always pleasant to work with. More

by Cali Luv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2020

Patti is an excellent service person. It is always a pleasure to turn my vehicle over to her. She is very thorough. she has helped me in the past and I appreciate her knowledge and dedication to her job More

by ltremmel_1942
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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