Palmen Dodge Chrysler Jeep Of Racine

Patti took good care of me. Had some other work that needs to get done. Did oil change and tire rotation. No pressure to do other work at this time, will return to have other wo Had some other work that needs to get done. Did oil change and tire rotation. No pressure to do other work at this time, will return to have other work done at a later time. More

Simply Amazing! Very happy with their service and parts department. Professional and friendly staff. I am so happy I bought my Ram from Palmen! Very happy with their service and parts department. Professional and friendly staff. I am so happy I bought my Ram from Palmen! More

Run do not go here. Worst dealership in the world. Customer service is trash. Managment is trash. Worst dealership in the world. Customer service is trash. Managment is trash. More

They did a very quick and thorough job was very happy with their service would recommend them to anyone with their service would recommend them to anyone More

Everyone was very professional and heipful. Everything was explained in detail to where I could understand it. Everything was explained in detail to where I could understand it. More

Pati in service is the best and the sales team is awesome and respectful! Hands down the best! and respectful! Hands down the best! More

Came in for an oil change and tire rotation. They usually run my Jeep through the car wash, but not today. They usually run my Jeep through the car wash, but not today. More

It's been a long time since I used them last. I did get recalls taken care of. I did get recalls taken care of. More

Headline: Electrical Issue on Vehicle, but VP & GM Ron Ward Righted the Situation I recently purchased a vehicle from this dealership that was still under factory warranty. Unfortunately, it developed Ward Righted the Situation I recently purchased a vehicle from this dealership that was still under factory warranty. Unfortunately, it developed a major electrical issue almost immediately after leaving the lot. It appears a miscommunication at the dealership may have caused the vehicle to be put out for sale before the necessary repairs had actually been completed. While it was incredibly frustrating to experience such a critical defect right after buying, I want to give major credit to the Vice President & General Manager, Ron Ward, for how the situation was handled. Once the issue came to his attention, Ron took total charge of the process to rescind the purchase contract. He ensured the entire deal was completely reversed and that everything was returned to me without a single dollar in charges or fees. While the initial oversight was disappointing, I am incredibly grateful for Ron’s leadership and integrity. He stepped up, took responsibility, and ensured a bad situation was made right. More

The service department here is absolute top-tier, especially when it comes to navigating extended warranty claims. They took complete ownership of communicating with my third-party warranty provider, especially when it comes to navigating extended warranty claims. They took complete ownership of communicating with my third-party warranty provider, handling all the back-and-forth and paperwork so I didn't have to stress over a single detail. The team was transparent, kept me updated every step of the way, and made sure every necessary repair was fully covered as promised. It’s rare to find a dealership that advocates for their customers like this! More