Fast, Dependable, and Great Customer Service. Patti is amazing and always helps me when I have an oil change or anything else at this dealership. She is friendly, always calls when she says she will, and gets the job done! I am not sure who did the ball joint change on my car but "Jarvis" (my Optima Hybrid) drives like a whole new car. The location is perfect because it is right across the street from my work and the service here is unmatched. Thank you Palmen Jeep Racine!