Palmen Dodge Chrysler Jeep Of Racine - Service Center

People are friendly and take care of you problem This dealership is clean people are helpful polite very helpful I would recommend this dealership to my family and friends don’t have much mor to say This dealership is clean people are helpful polite very helpful I would recommend this dealership to my family and friends don’t have much mor to say keep up the good work and see you next time around More

2nd time around As soon as I pulled into the garage Patti had everything ready to go and even walked towards my vehicle to greet me. My Jeep was taken right away to g As soon as I pulled into the garage Patti had everything ready to go and even walked towards my vehicle to greet me. My Jeep was taken right away to get worked on and she was very friendly and I appreciated her kindness and help fullness. More

Ignored with child Upon arriving, the employee at the first desk, who didn’t appear to be helping anyone directly, instructed my infant son and I down to the third desk Upon arriving, the employee at the first desk, who didn’t appear to be helping anyone directly, instructed my infant son and I down to the third desk where that employee was already helping someone. We then waited ~10-15 minutes while this employee finished assisting the customer in front of me. I was acknowledged by this third desk employee, but it was still irritating to have to wait that long with my son in his stroller while seeing the first desk employee struggle to manage the work and customers in the area. I was passed in line by 3 people who arrived after I did. The waiting room also left a lot to be desired compared to other dealership waiting rooms. I used to bring my wife’s Jeep to this location when we owned it and was never satisfied with the customer service. Sad to see that nothing has changed. More

Oil change The service person was friendly and my vehicle was in and out in a timely manner. I’ve used them for all my oil changes. The service person was friendly and my vehicle was in and out in a timely manner. I’ve used them for all my oil changes. More

Love, Love ,Love Patti Ostergaard Patti was AMAZING! She went above and beyond to make sure my vehicle was safe to drive. From the first time I met her years ago she has always provide Patti was AMAZING! She went above and beyond to make sure my vehicle was safe to drive. From the first time I met her years ago she has always provided EXCELLENT customer service with an even greater attitude! She is the reason I keep coming back. Highly recommended More

Took me in right away I had a battery issue. I had an appointment for later in the week, but the car decided not to run, so I drove it out to Palmen. Patty was he person I I had a battery issue. I had an appointment for later in the week, but the car decided not to run, so I drove it out to Palmen. Patty was he person I went to. I always go to her when I get a chance. She keeps you informed, she is always pleasant and really gets to the bottom of things right away. I was in a bit longer than thought, but I was there during the week without an appointment. Overall, they handled it as good as they always do. Thanks Pattie! More

Lengthy weight time upon arrival and for an oil change. I arrived early for my scheduled appointment and the person with an earlier scheduled appointment arrived late, she was taken first (it took a half an I arrived early for my scheduled appointment and the person with an earlier scheduled appointment arrived late, she was taken first (it took a half an hour for her to be checked in) which then made my appointment late. It took 1 1/2 hours to do an oil change and tire rotation and the tire rotation was not done- it was forgotten. More

Oil Change Indicator AGAIN This is the second time we've had to reset the oil change indicator on our car. It is a simple process but should be completed before a customer picks This is the second time we've had to reset the oil change indicator on our car. It is a simple process but should be completed before a customer picks up their vehicle. It also takes forever to get anyone to help you in that place. I only go there if I absolutely have no where else to go. More

Oil Change My experience getting an oil change was interesting. I called the service department about 10:30 in the morning and asked if needed to make an appoint My experience getting an oil change was interesting. I called the service department about 10:30 in the morning and asked if needed to make an appointment or do a walk in. The lady who spoke to told me as long as I was there before 4:30 I would be ok and didn't need to make an appointment. After work, I made it to the dealership at 4:20 in the afternoon. The first service guy (Tim) ask I had appointment and told him no because the lady who I spoke to in the morning said I didn't need one of I showed up before 4:30. After some back and forth about getting an oil change, another service guy (Wayne) helped me out and I was able to get my truck's oil change. Both Tim and Wayne were professional and I am willing to do business with them again. The lady on the phone apparently doesn't know how the place runs and should be dismissed working there. More

Great experience I noticed a grinding sound when applying my brakes. I called the dealership as soon as they opened and they were able to give me an appointment that I noticed a grinding sound when applying my brakes. I called the dealership as soon as they opened and they were able to give me an appointment that morning after hearing my issue. I really appreciated that the service advisor Wally understood my concern regarding my brakes and was able to ensure that my car was serviced so quickly. From the service advisor to the courtesy shuttle driver, the team at Palmen is professional and courteous. They gave me peace of mind and I will continue to bring my car to Palmen for service! More