Palmen Dodge Chrysler Jeep Of Racine - Service Center

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you Larry! Your kind words are appreciated, as you are considered one of Palmen's most valuable sales and service customers. Jim Brinkman Customer Relations & Courtesy Transportation Mgr.

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as we appreciate the customer input and take all reviews seriously. As I stated when I originally reached out to you on 4/14, I apologize that you felt neglected, but working with the person you made an appointment with is a policy passed down from the manufacturer. The reason for this is that they want one person handling you from beginning to end, within certain intervals, while also providing the advisors time to handle other issues in between their own scheduled appointments. Just because Patti did not have another customer at her desk, does not mean she was not expecting one at any moment or completing paperwork for another customer whose vehicle was ready and waiting to leave. I am sure you can understand, putting yourself on the other side, that had she started writing you up and then her next appointment showed up, that could lead to that person being angry having to wait for her, thus creating a potential domino effect for multiple unhappy customers. Hopefully, now knowing the logic and reasoning behind things and the fact that this is the way the manufacturer wishes things to be done in the service drive, things make better sense. But if not, and you wish to discuss things further, please feel free to contact me directly by replying privately here on DealerRater or by using my direct contact info below, as we would definitely like the opportunity to make things right in your mind and regain your trust in us. Thank-you for your patience and understanding, and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is considered valuable. I tried reaching out to you with alternative appointment/advisor options when we originally received this on 4/14, but received no response. If you would like to discuss anything further, please feel free to contact me directly, either privately here on DealerRater or using my contact information below. Please know that we appreciate your business and would like the opportunity to restore your trust in Palmen. Thank-you for your time and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm