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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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February 20, 2020

I’ve had the same problem accrue with my vehicle. I started it and put it and drive and my screen will say “Vehicle not in park” I have to then put my vehicle in park and then drive again in order for More

by Kayla15marie
Recommend Dealer
No
Employees Worked With
Wally Clark
Mar 06, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Kayla, We can understand your frustration with the situation, but unfortunately without being able to duplicate the "Vehicle Not In Park" issue, and with no warning lights or computer codes telling us where to look for the issue, at this point our hands are tied; therefore we did not charge you for the time spent this last visit trying to diagnose that problem. That is the reason taking a picture, if possible, may help, as there may be something different showing on the dash/display that we might notice but you may not, which could lead us in the right direction. It is definitely not that we do not believe you that it is happening. Please stay in touch with Josh in case anything happens, keeping in mind that if the "Vehicle Not In Park" or any warning lights do come on and you happen to be in the area between 7am and 5pm any day Monday-Saturday, just pull right in and leave your vehicle running so at least we see what's lit up and can attempt to read the codes before they possibly go away. Also, please feel free to contact me directly if you have any questions or concerns going forward. Thank-you for your patience, understanding, and cooperation. It is greatly appreciated! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: M-F, 8am-6pm

February 20, 2020

Service department is always friendly and very knowledgeable. Brought the truck in for an issue I was having. They were able to get it in and resolved within 24 hrs. Great work team. More

by Customer
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Robinson
February 20, 2020

Wally always provides a good experience when I bring in my vehicle for service and explains everything througherly. He has been helping us for years with our vehicles. More

by mlesko4
Recommend Dealer
Yes
Employees Worked With
Wally Clark
February 19, 2020

Patty always goes above and beyond. I can trust what she tells me when I take my car in for service. I appreciate the courtesy rides and free water too! More

by dee4himonly
Recommend Dealer
Yes
Employees Worked With
Vince Gedgaudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonya Tatro, Wally Clark
February 19, 2020

Kind and pleasant staff. Clean and inviting building. Very nice waiting area with multiple amenities. Nice touch to offer the first oil change for a new vehicle to be on the house. More

by Natalie
Recommend Dealer
Yes
Employees Worked With
Geordie Mierow, Wally Clark
February 18, 2020

Patty got me in right away with my appointment time she did everything that needed to be done and did a very good job thank you Mark Rousey More

by makrause18
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2020

Patti O. Is big help to when ever I go in to Palmen Motors. She is a employee that is Happy to help with anything. FANTASTIC!!!!!! More

by terernst
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2020

Always fast wonderful service.. I never have to wait long for my vehicle to be finished .. I will always recommend family and friends to deal with Palme More

by skrikau
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Amburn, Jessica Spencer
February 18, 2020

Very efficient. Got my Jeep in right away for the recall. Kept me informed at all times. Waiting room very nice. Tim did a great job More

by sherylannpetersen
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
February 18, 2020

Wally was excellent, great communication! Appreciated the detail and status. He was fast and efficient, any issues were discussed and addressed. He did a great job! More

by MBMH
Recommend Dealer
Yes
Employees Worked With
Wally Clark
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