Palmer Dodge Chrysler Jeep Ram

Purchase a new vehicle Salesman Kurt took as much time as needed to answer all my questions and then to locate exactly the vehicle I wanted. He did not try to sell me what Salesman Kurt took as much time as needed to answer all my questions and then to locate exactly the vehicle I wanted. He did not try to sell me what they had but worked to find exactly what I wanted. More

Bought a great vehicle from a great dealer. Kurt Taylor located the perfect vehicle for my college student daughter. The price was good, and the experience was great. We couldn't be more pleas Kurt Taylor located the perfect vehicle for my college student daughter. The price was good, and the experience was great. We couldn't be more pleased. More

Kurt Taylor was AWESOME! We went in this dealership with fingers crosssd but Kurt Taylor exceeded our expectations and helped us out so much! It was a great experience and I r We went in this dealership with fingers crosssd but Kurt Taylor exceeded our expectations and helped us out so much! It was a great experience and I recommend this dealership to everyone! Kurt Taylor is an outstanding and very professional sales man. He was very helpful and kind to myself and my family. THANK YOU KURT! We will come buy from you again as soon as we can and will recommend all friends and family to you! More

Go elsewhere The most insulting experience I have ever experienced from a dealer. I'm VERY glad I did not buy from them!! Talked to the sales associate who co The most insulting experience I have ever experienced from a dealer. I'm VERY glad I did not buy from them!! Talked to the sales associate who confirmed it was there. Then drove an hour to take a look at a $34k Jeep Wrangler. Your there and it was buried behind a pile of other cars. Sales person didn't even give me a chance to test drive it. He wanted to work the numbers first, which is ridiculous! But, OK. They looked at my trade and offered way below KBB trade value....just insulting. I left after the sales associate shook my hand and said goodbye. OK. So, no more negotiations I guess. So rude and arrogant. Sent message to sales associate a few days later to see if it's still available. His response was to go pound sand. It's clear that they only care about those ready to drop $100k on a sports car. They couldn't care less about me or my family. My wife and I are both high level executives at large retailers. This is a good training opportunity on how "NOT" to treat customers and we will be using the example when we train our teams. More

So helpful and kind!!! I loved the experience I had with this dealership. I am a 23 year old recent college grad and this is my first major purchase and I could not be any h I loved the experience I had with this dealership. I am a 23 year old recent college grad and this is my first major purchase and I could not be any happier. Dustin was so very kind and amazingly knowledgeable and helpful in my pursuit of my new car (2012 Nissan Rouge SL). He made the whole experience as easy and painless as possible with my circumstances and worked very hard to do everything possible to get me in the car with the best payments and APR. I would most definetly recommend this dealer and make sure to ask for Dustin! As far as financing goes, Austin helped me out and was very helpful and quick as well! More

Great Experience Just bought my third Jeep from Palmer DCJR in Roswell and had another great experience. Dustin Hursh was a very helpful sales rep and I would ask for Just bought my third Jeep from Palmer DCJR in Roswell and had another great experience. Dustin Hursh was a very helpful sales rep and I would ask for him if you go! More

These people are not honest or trustworthy Ok, here's what happened. Went to the dealer on Saturday afternoon to look at a used truck. Had called early and spoke to the used car manager (Jay) Ok, here's what happened. Went to the dealer on Saturday afternoon to look at a used truck. Had called early and spoke to the used car manager (Jay) who said the truck was available and they were flexible on price. Went to the dealer, test drove the truck and made an offer to buy. The salesman (Dustin) came back with a poor counter offer, which I countered again. Sales person suggested that he will talk to manager first thing Sunday am and call me around 11:00 with a price. No call came so I called Dustin around noon to discuss price. He said that they had a lot of money in the truck from trade in and gave me the best they could do for price. I agreed on their price and asked Dustin to write it up and I will be up there in an hour or 2 to pay for the vehicle once my wife can take me there. I called an hour and 15 minutes later as we were leaving for the dealership. Dustin advises me that they sold the truck to someone else who just showed up, even after we had agreed on price. I was told "he was there" and "I wasn't", despite the fact I agreed to their price and was on my way to get the truck. I would have expected a call from the manager to confirm my desire to buy the truck before they sold it to someone else. I was told I would receive a call from the manager to explain, but have heard nothing. These folks are unbelievable. They could careless what had just happened and showed little regard for the agreement we had struck. I will never do business with these folks again and hope that other shoppers take their business elsewhere as these people certainly could care less. More

Best dealership in town! Kurt Taylor was very honest and worked hard to get me financed. Easy going atmosphere! Everyone is so willing to help and very courteous. I will use Kurt Taylor was very honest and worked hard to get me financed. Easy going atmosphere! Everyone is so willing to help and very courteous. I will use Palmer Dodge in the future for all of my car purchases. More

HORRIBLE EXPERIENCE! AVOID THIS SCAMMY DEALERSHIP! I urge everyone to avoid Palmer Dodge in Roswell, GA. My experience was truly horrible, and I hope that this review saves others from a similar expe I urge everyone to avoid Palmer Dodge in Roswell, GA. My experience was truly horrible, and I hope that this review saves others from a similar experience to the disastrous experience I had. Please see my review on Yelp (I'm from Norton, Ohio -- mine is one of the first reviews). My review also contains a photo of the big scratches in the door and body of the brand new car I purchased from this fleabag 1-star dealership. There are also numerous 1-star reviews for this dealership on Yelp which reflects the dissatisfaction of many of their customers with regard to sales and service. I purchased a 2016 Dodge Charger R/T on 9/9/16. The car was supposed to be new. After signing all of the paperwork and waiting 2 additional hours for the vehicle to be detailed, they finally brought the car out to me. I walked around it and sure enough, there was a big scratch on the passenger rear door and 2 on the adjacent quarter panel. Obviously someone at the dealership had been careless. The person who detailed the vehicle knew the scratches were there as did the salesman and manager. But of course they all hoped I wouldn't notice. Well I did notice and showed it to the salesman, who had the manager come out. I took a photo and the manager told me they would pay my local body shop in Ohio to have to have it repaired. At the time, I thought it was just a simple touch up but it ended up that the entire door and quarter had to be repainted. When I brought the vehicle to my local body shop, the owner inspected the vehicle and gave me the bad news: The door and quarter would need to be repainted -- the scratches could not just be touched up; and the entire rear bumper had been repainted prior to sale, and incorrectly, so that there were small black lines where the bumper meets the quarter, and there were dirt nibs on the underside of the bumper because whoever did the repair had not cleaned it properly prior to repainting it. I'M NOT EVEN DONE YET. On top of all of that, the driver's side rear door had been dinged and there was a plastic trim piece inside the driver's side rear door that was not on correctly. This is how Palmer Dodge gave me the vehicle after all of the paperwork had been signed. I was willing to accept the vehicle based only on the scratches and what I thought would be a simple touch up but I never would have accepted the vehicle had I known the true extent of the damage and that the rear bumper had been repainted (incorrectly, as it turned out) and would need yet another repaint. After I got the vehicle home (a 700-mile drive), I took it to my local Chrysler dealership's collision center and they provided an estimate of almost $1400.00 to repair everything. Yes, you read that right...1400 DOLLARS TO REPAIR A SUPPOSEDLY BRAND NEW CAR. Palmer Dodge agreed to pay for the repair, as they should have, because they knew they were wrong in all of this. But not once did they ever offer to compensate me for the now diminished value of this repainted vehicle, or for my inconvenience, my stress, and the emotional toll this has taken on me. My brand new car that I worked so hard for and waited so long to purchase, and this is what Palmer did to a customer. They keep telling me about Georgia state law that allows them to do this, that and the other. That is their defense. They have no interest in taking responsibility for their actions, for committing fraud, for lying to me, and selling me a car that was not actually new. New cars should not have parts repainted after the factory paint job, and dings, scratches and trim pieces incorrectly installed. I have not even mentioned the terrible job the detailer did -- the car was brought out with stuff still on the carpet and white flecks all over the dash on the passenger side near the a/c vent. I had to re-vacuum the car and scrub the white flecks off myself. I hope by now that whoever is reading this is getting the full picture of just how scammy and dishonest and horrible Palmer Dodge really is. A good dealership would not only abide by the law but would do everything it could to deliver a vehicle in the condition it should be in at delivery. If I wanted a repainted car, I'd have bought a used car that had had paint work. All I wanted was a new car -- one that had no defects or issues, and that still had all the factory paint! Now I am stuck with this car and the payments because Georgia law does not allow me to return the vehicle based on these issues. I've spoken with numerous people and spent hours on websites researching this, and I believe I have a claim against this dealership. So I will be filing a lawsuit for diminished value and punitive damages for inconvenience, stress, and for the emotional toll this has taken on me. On top of all of that, my brand new car sat in the body shop for a week, which meant I could not drive it and enjoy my new car in the good weather. And Palmer couldn't care less about any of this. Their attitude is, we paid for the repairs and that should be the end of it. We do not care about diminished value, your inconvenience, your stress or your emotions. All we care about is, we got another car off the lot. I want to also mention that KIMBERLY, who works in the title department at Palmer Dodge, is a crass person who is difficult to deal with, argumentative, and who does not know how to do her job properly. Kimberly sent me a tax check to give to my local title bureau that was made out to the wrong party and she actually argued with the lady in the title office and with me about whose mistake it was. She doesn't take any responsibility for her mistakes and blames everyone else. She fits in perfectly at Palmer, where they lie and scam and make errors and take no responsibility except doing the bare minimum. To anyone reading this, please do yourself a favor and avoid Palmer Dodge in Roswell, GA. Thornton Chrysler in Lithia Springs is only 30 minutes away. I'm sure you can get a much better deal there AND you'd end up with a new car that actually IS a new car -- and without it needing $1400 in paint and body work!!!!! More

Stay clear of Sales staff doesn't bother to return calls, Misrepresent what they have. Horrible. Just another typical dealer - BS and more BS. I would steer clear Sales staff doesn't bother to return calls, Misrepresent what they have. Horrible. Just another typical dealer - BS and more BS. I would steer clear of this dealer. More