Palmers Airport Hyundai

Pitiful Service Department Had I known the issues I would have with the service department five years ago, I would not have purchased my car for this dealership. For the first Had I known the issues I would have with the service department five years ago, I would not have purchased my car for this dealership. For the first year, things were fine and then there began to be one turnover after another in the service department. I never visited without an issue of some sort— mainly communication or lack thereof. Well, I had three recalls on the car so bringing my car to the dealership was a must. I scheduled the appointment on the phone 15 days ago. I showed up this morning at 8:00 with plans to leave my car and be shuttles to work. Surprise, I had no appointment! I told Tara I would reschedule and come again if need be, but she said no, they would get it done. Okay, maybe some redemption... right your wrong. I called at 3:00 or a little after to check on the status where Tara put me on hold for Tyler.....I sat on hold for 15 minutes. At that point, I had a coworker offer to drop me off since she was leaving work. I get to Palmer’s, and was asked to be helped....I told them I had been on hold for 15 minutes to speak to Tyler. (I still don’t know who he is.). What I do know is My car wasn’t ready. That’s okay too. But once I said I had waited 15 minutes there was the quick “our phones have been out.” Well, I understand, but I was on hold for 15 and they were just fine at my point of contact. I was offered to be shuttled—- wait! What good is that- I need A car. I told them I didn’t mind waiting if my car could be finished today and if that wasn’t the case, I needed the loaner. The manager as identified, was no help. He simply verbalized his “cutting off recalls because they are swamped.” Not my problem. I told them this would be my last visit and at this point I just want my car or A car so I can go ahead with my day. I’m waiting and anticipating it to be 5:00 or later when things are done. I have no gripes with anyone BUT the service department. It’s one excuse after another. Help the customer. I was willing to bring my car another day. I appreciate the effort made to complete the recalls today. But then add the phone wait of 15 minutes and fire off one excuse after the other when I show up. Eastern Shore will get my business with any new purchase or service needs that may arise. More

Great experience The service was great and they are always available for you. They remember you by name and whenever you walk in there is like you are family. They’re The service was great and they are always available for you. They remember you by name and whenever you walk in there is like you are family. They’re awesome. More

Car buying The staff was pleasant and helpful. Mr. Westry was very attentive, he listened and offered his time and service . He always smiled and worked hard for The staff was pleasant and helpful. Mr. Westry was very attentive, he listened and offered his time and service . He always smiled and worked hard for me to get the vehicle I wanted. More

Very comfortable experience Wow! That dude Princeton @ Palmer's Airport Hyundai is awesome. He allowed me options. I definitely will tell others about this place. Not to mention, Wow! That dude Princeton @ Palmer's Airport Hyundai is awesome. He allowed me options. I definitely will tell others about this place. Not to mention, the prices were right!!! More

Not my regular but they pinch-hit like Manny Mota My vehicle was limping with a moribund battery, and I needed a quick replacement. Both Eastern Shore (my normal dealer) and Palmer's had the same serv My vehicle was limping with a moribund battery, and I needed a quick replacement. Both Eastern Shore (my normal dealer) and Palmer's had the same service at the same price, and on a terrible rainy day with traffic jammed downtown, I opted for Palmer's and was in and out of there without an appointment in under two hours. Who is Manny Mota? say the millennials at Palmer's … that's what Google is for … thanks. More

Great sales experience! I saw the inventory online and expressed an interest. My salesman, David Drawbaugh, went out of his way to record a short video of the vehicle I was i I saw the inventory online and expressed an interest. My salesman, David Drawbaugh, went out of his way to record a short video of the vehicle I was interested in and sent it to me by text. When I arrived, he had the car ready for a test drive and also showed other vehicles to me and answered all of my questions. The purchase experience was fast and easy! More

Excellent Went in and had a new car very fast. Great service. Both guys we dealt with we're very professional and nice. I would recommend this place to anyone. Went in and had a new car very fast. Great service. Both guys we dealt with we're very professional and nice. I would recommend this place to anyone. More

Great Every person at Hyundai is great! They helped me buy my car. Brought one in from Gulf Port for me. Shun was my sales associate. Every person at Hyundai is great! They helped me buy my car. Brought one in from Gulf Port for me. Shun was my sales associate. More

highly satisfied! this was my first time buying a car in my name alone. Andrew was a HUGE help and i’ve never been happier in a car ! the next day my mom bought a car f this was my first time buying a car in my name alone. Andrew was a HUGE help and i’ve never been happier in a car ! the next day my mom bought a car from him and his friend Sam. we love our cars . we highly recommend! definitely go to airport hyundai and ask for andrew ! ?? More

One of my best car buying experiences Exceptional service! Princeton went about above and beyond to make sure everything was taken care of. Very pleased with my car buying experience! Than Exceptional service! Princeton went about above and beyond to make sure everything was taken care of. Very pleased with my car buying experience! Thank you! More