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Palmers Airport Hyundai
Mobile, AL
1,118 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,118 reviews
July 11, 2019
Extremely disappointing This isn't directly against the dealership, but more against the online service scheduling system. I scheduled my car for work about 2 weeks out due This isn't directly against the dealership, but more against the online service scheduling system. I scheduled my car for work about 2 weeks out due to my work schedule. The system offered me time slots and I selected one. When I arrived for my appointment, I learned the service center did not know of my appointment until the day of and so had double booked the time slot. Additionally, as this was for recalls, I learned there was inadequate time set aside to complete the repairs. I ended up wasting 2 hours of time, time off from work, and still got nothing done. If you offer online scheduling, it must be integrated into your system. If you have known work, include information about how long the work will take when arranging my appointment. There's no excuse to give me an appointment and me find out it will take 3.5 hours to complete only once I arrive. Take 30 seconds to look at the workload and CALL ME if there's not time. (This last part IS for the service department. ) More
by DavidH
Verified CustomerEmployees Worked With
Vicki Bodet
July 10, 2019
Very Pleased! Vicki was super nice and helpful throughout the entire time my car was in for repairs. What could have been a stressful time, was made easier with he Vicki was super nice and helpful throughout the entire time my car was in for repairs. What could have been a stressful time, was made easier with her help. Thank you! More
by CHIEPALICHM
Employees Worked With
Vicki Bodet
July 09, 2019
Great experience. Mike was great. He helped me locate the vehicle I was looking for and kept in communication while we awaited for it to arrive from port. On the day Mike was great. He helped me locate the vehicle I was looking for and kept in communication while we awaited for it to arrive from port. On the day it arrived, he told me what time it would be ready. When I arrived he had it waiting out front. The paperwork process was seamless and I was out driving in about and hour and a half. More
by wpm12372
Employees Worked With
Grant Young, Mike Booth
July 09, 2019
Scheduled Maintenance/Recall Everyone is always polite and helpful. Always willing to give me a ride to work when my car in for maintenance. Very busy in afternoon hours. Everyone is always polite and helpful. Always willing to give me a ride to work when my car in for maintenance. Very busy in afternoon hours. More
by RENEEGRENGA
Employees Worked With
Donna in Maintenance. Sorry forgot her last name.
July 09, 2019
Repeat Customer Repeat customer I knew what I wanted and called Marcus with particulars and picked up the vehicle I was considering and test drove it. Explained my n Repeat customer I knew what I wanted and called Marcus with particulars and picked up the vehicle I was considering and test drove it. Explained my needs and they were met and made the deal. Returned to dealership to complete the deal and I was in and out in @ 90 minutes with the new car. More
by PAULMUNGER
Employees Worked With
Marcus Lee
July 09, 2019
The Best Experience Hands Down!!!!!! Brilliant customer service, friendly staff they make u feel right at home. Knowledgeable help you to understand and very informative. I would recommen Brilliant customer service, friendly staff they make u feel right at home. Knowledgeable help you to understand and very informative. I would recommend if you are shopping for a new or used car go to PALMERS AIRPORT HYUNDAI. BIG THANKS TO SAM MORGAN AND GRANT YOUNG YOU GUYS ARE THE BEST 🤩🤩🤩🤩🤩 More
by JOANN.FRANKS
Employees Worked With
Samuel Morgan, Grant Young
July 09, 2019
Awesome Experience Very thankful for my last car buying experience at Palmer’s Hyundai. Mike Booth was outstanding and made everything easy. He was so good to me and m Very thankful for my last car buying experience at Palmer’s Hyundai. Mike Booth was outstanding and made everything easy. He was so good to me and my family and I will return to him when I need another vehicle. Grant was also kind and made financing easy. Both made us feel like part of their family! More
by NURSECYNDI1024
Employees Worked With
Grant Young, Mike Booth
July 08, 2019
Very smooth Andrew Murrill was very helpful. Was very nice and conciderate. Showed me everything about my Vehicle. It was a pleasure buying this car from him. Andrew Murrill was very helpful. Was very nice and conciderate. Showed me everything about my Vehicle. It was a pleasure buying this car from him. More
by debbiefox9258
Employees Worked With
Andrew Murrill, Edward McMurphy, Edward McMurphy, Andrew Murrill
July 06, 2019
Poor service Took more than two hours to change oil and rotate tires. When car was finished it took 30 minutes to find it. Service dept. was not concerned. Took more than two hours to change oil and rotate tires. When car was finished it took 30 minutes to find it. Service dept. was not concerned. More
by LETHEREDGE
Employees Worked With
Whole service department
July 06, 2019
Thank you Friendly, convenient, fast, and came and picked me up from my home to take me back to pick my car up with a very polite driver. Friendly, convenient, fast, and came and picked me up from my home to take me back to pick my car up with a very polite driver. More
by CNJDRINKARD
Employees Worked With
Idk his name, but he was a driver, Vicki Bodet
