Palmers Airport Hyundai

Disappointed in response time I dropped my car off in the evening of a Tuesday to be looked at on Wednesday for a noise while driving. Wednesday around 5:00 I had not heard anythin I dropped my car off in the evening of a Tuesday to be looked at on Wednesday for a noise while driving. Wednesday around 5:00 I had not heard anything so I called. My car had not even been looked at. I was told I would hear back the next day. Thursday at 4 pm still nothing so I called again. They did not have any information on my car. At this point they had my car for two days with no information. Said I would hear first thing Friday morning. Around 1:00 I got the call. The gentleman that helped me was nice but someone waiting 2 1/2 days for someone to look at a car that was just dropped off to make it more convenient for the dealership, is just unacceptable. I was highly disappointed with that service. Overall the people that have assisted me have been nice but I think something needs to be revisited to work on response times. More

Excellent Buying Experience From our first experience three years ago and up to our recent one on March 18, 2019, we have been impressed with the professional and courteous treat From our first experience three years ago and up to our recent one on March 18, 2019, we have been impressed with the professional and courteous treatment we have received from Palmers Airport Hyundai. Ray Eggert took the time to answer all our questions in detail regarding our end of lease options. Working together with Bobby Hensell and Ed Mc Murphy, he facilitated our decision to purchase a 2019 Elantra. We thank Ray and Palmers for an excellent buying experience. More

Awesome customer service!! I took my vehicle in for it’s 30000 mile service. I used the shuttle service to and from work which is a wonderful option to just waiting. Shuttle se I took my vehicle in for it’s 30000 mile service. I used the shuttle service to and from work which is a wonderful option to just waiting. Shuttle service was timely and an advantage add on to the service. Upon entering the service department everyone was friendly and professional. I had made an appointment and the paperwork was ready. Upon shuttle return to the dealership, my vehicle was ready and checkout was quick. My experience was AWESOME!! More

Attentive and Dependable I went to this dealership with a friend, thinking about trading in my PT Cruiser for a new vehicle. Dara introduced herself and really took the time I went to this dealership with a friend, thinking about trading in my PT Cruiser for a new vehicle. Dara introduced herself and really took the time to hear what was important to me in a vehicle as well as my budget. She showed me several vehicles and didn't try forcing one on me. We came across a Velostar and it was perfect. It had what I wanted and, even though it was SLIGHTLY above my budget, I went for for it. A few days later Dara called to follow up and see how the car was doing and how I felt. It's this level of attention and service that will have me recommending her to anyone looking for a car. More

I do not buy again there the customer service is bad! the only thing that can be done there is to change the oil with Ms Donna.Is a shame because several years ago it was not the customer service is bad! the only thing that can be done there is to change the oil with Ms Donna.Is a shame because several years ago it was not like that, three customers less, I'm very upset with the "service" and my car is still the same, I make an appointment in the competition in Baldwin. More

Thank you! I had a great experience working with Jerri Robbins. Even though I came in looking for something used, she was able to listen to my needs and find a n I had a great experience working with Jerri Robbins. Even though I came in looking for something used, she was able to listen to my needs and find a new option that was affordable for me. Jerri was vert accommodating and made the buying process as simple as possible. I appreciate her kind nature when I called and continue to call with questions. Stepping into Hyundai was a better experience than any other dealership I entered and we will definitely be back. More