
Palmers Airport Hyundai
Mobile, AL
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Excellent experience purchasing my first new car! Let me start by saying that had it not been for Jerri Robbins, this sale would not have come to pass. She was an excellent salesperson in two respects Let me start by saying that had it not been for Jerri Robbins, this sale would not have come to pass. She was an excellent salesperson in two respects: she was committed to the process of making a sale for the benefit of the company, and she was invested in helping me make a decision that would ultimately make me happiest. She also demonstrated equal measures of professionalism and self-disclosure that made the experience both efficient and human; some of the idle conversations we had in-between waiting for a credit check, processing paperwork, etc. contributed to making the sale. And don't get me started on the new car. The 2019 Accent is stunning in absolute every aspect, inside and out. This is the first subcompact I've fallen head-over-heels for since the days of the Saturn SL. But better still, the car is efficient, roomy, and an overall pleasure to drive. And I'd like to think it will prove reliable for many years to come given the simple drivetrain. But you're not here to read a review of a car, right? It's about the dealership. Admittedly, I do feel that some of the staff I interacted with passively during my experience had a sort of superficialness that had I interacted with them, I probably would have been turned off from making a purchase. It's not to say that there aren't other good salespeople at this dealership, it's just that there's a difference between trying to make a sale while attempting to hide the primary intention of maintaining job security through meeting a quota, and not hiding it - being open that yes, what you are doing is indeed a part of your job requirement, but also being invested in what's going to make the person happiest with whom you're attempting to make a sale. I was given a couple of very tempting options, but Jerri worked with me to make sure I walked away with exactly what I wanted, not just what looked best on paper, in terms of features, etc. The experience could have turned a different direction had it been with someone else, one where I might have walked away with something I would have never been quite satisfied with, or even more likely, nothing at all. Thankfully, I get to walk outside my house and look at a car that makes me smile every single time, and makes me want to continue to be a customer of this specific dealership. The rest of the experience was equally hassle-free, including the financing process with Edward McMurphy; thanks for going over the important points and working with me on some things afterward! All in all, I'm happy with my first experience purchasing a new car. More
Best place in town Everyone in this dealership is nice and friendly. We love our now new vehicle. Thank you so much for your hospitality. We will enjoy this. Everyone in this dealership is nice and friendly. We love our now new vehicle. Thank you so much for your hospitality. We will enjoy this. More
Great experience, look forward to referring folks What a great job everyone did!! Keep up the great work!! Everyone was friendly and great, clean appearance! Wouldn’t change anything! Great work y’all What a great job everyone did!! Keep up the great work!! Everyone was friendly and great, clean appearance! Wouldn’t change anything! Great work y’all!! More
Great people!! Sam Morgan was our salesman. We walked in to look for suvs and what we liked was that nobody rushed us with sale tactics. Sam approached us and asked Sam Morgan was our salesman. We walked in to look for suvs and what we liked was that nobody rushed us with sale tactics. Sam approached us and asked what he could help with. He took us around and we found what we liked. They all worked with us and we greatly appreciate all they did for us!! Sam is the man!!! Thank you again. And to all there thanks for the hospitality. More
5 Stars!!! Just purchased our first Hyundai! Sales and service was amazing from start to finish! We had to drive in from out of town after work. Everyone stayed Just purchased our first Hyundai! Sales and service was amazing from start to finish! We had to drive in from out of town after work. Everyone stayed late and made it happen for us! Love my new Santa Fe! Thank you! More
Great service and fast and friendly. Derek and Mike were great salesman and was able to get me in the vehicle i wanted and get a great price. I would recommend Palmers and this team if th Derek and Mike were great salesman and was able to get me in the vehicle i wanted and get a great price. I would recommend Palmers and this team if they were looking for a car. More
NewCar This is my second car from you guys,my first car is fine ,giving it to my daughter who is going through difficult times. MR. Morgan went above and bey This is my second car from you guys,my first car is fine ,giving it to my daughter who is going through difficult times. MR. Morgan went above and beyond helping me. He is one fine salesman Thanks again for the help. . . Deborah Wilkerson More
ABSOLUTELY AMAZING EVERYTHING WAS AWESOME...THE STAFF IS FRIENDLY & I WAS IN AND OUT IN NO TIME...WILL BE BACK AGAIN FOR SERVICE NEEDS TO MY CAR!! EVERYTHING WAS AWESOME...THE STAFF IS FRIENDLY & I WAS IN AND OUT IN NO TIME...WILL BE BACK AGAIN FOR SERVICE NEEDS TO MY CAR!! More
The purchase experience was long but in the end we are happy Samuel Morgan, Bob Hansell, Marcus Lee, Tim Lee, and David Drawbaugh, and others were very helpful in making sure we were satisfied. Love the Santa Fe Samuel Morgan, Bob Hansell, Marcus Lee, Tim Lee, and David Drawbaugh, and others were very helpful in making sure we were satisfied. Love the Santa Fe 2.0T. More
"SATISFIED CUSTOMER" Marcus Lee was my salesperson and I would like to say he has a lot of patiences and calmness about himself. He does whatever it take to make you happp Marcus Lee was my salesperson and I would like to say he has a lot of patiences and calmness about himself. He does whatever it take to make you happpy no matter how many times you complain or not happy about something. I would recommend all my friends that are in the market for a vehicle to see him, he will treat you right and get you the best deal possible. I am pleased with the warranties that Hyundai give with all there vehicles. ITS THE BEST, you can't beat it anywhere. GREAT JOB MARCUS. More