Palmers Airport Hyundai

The service department is horrible I will NEVER take my vehicle back to Palmer’s to be serviced. First of all, the girl at the service desk (Lauren) had a very bad attitude. The cus I will NEVER take my vehicle back to Palmer’s to be serviced. First of all, the girl at the service desk (Lauren) had a very bad attitude. The customer service promises (posted in a huge poster on the wall) “every customer is greeted with a smile”. Well apparently she didn’t get that memo. She acted like I was interrupting her day. Regardless, I told her I had an appt and what the problem was. She said it would be “a couple of hours”. 3-1/2 hours later (during which I thought my vehicle was being fixed) I went to the front to find out how much longer. She said “they just brought your paperwork up, and they couldn’t find the problem.” Really?!? No update or anything the entire time!!! I told her the service tech that made the appt told me on the phone that they knew what the problem was, they had several other Tucsons with the same ac problem, and to bring it on in. In fact my coworker took hers in with the same problem and although it took 3 trips, (ordered wrong part once) they fixed hers. She said if they can’t make it “act up” they can’t fix it. That’s NOT what I was told when the appt was made. I asked to speak to the service tech and he “wasn’t available”. Really?!? I can’t talk to the person who worked on my vehicle??? I should have read the service dept reviews before I brought it here. I will be taking it to Eastern Shore Hyundai whom I have been told has a great service dept and the reviews seem to back that up. We’ll see!! Purchasing the car here was easy....getting it repaired... not so much. I’m guessing since it’s under warranty and don’t make any money...they simply don’t care. More

None I do not wish to leave a review. I do not wish to leave a review. I do not wish to leave a review. I do not wish to leave a review. I do not wish to l I do not wish to leave a review. I do not wish to leave a review. I do not wish to leave a review. I do not wish to leave a review. I do not wish to leave a review. I do not wish to leave a review. No time for review. Sorry. More

Great Buying experience was great. We actually bought 2 vehicles the same week. Love them. Will definitely recommend this dealership and salesman to friends Buying experience was great. We actually bought 2 vehicles the same week. Love them. Will definitely recommend this dealership and salesman to friends and family More

Terrible experience for being a repeat customer I have bought three cars from this dealership in about an 18 month. And this experience was terrible, total lack of appreciation for being a repeat cu I have bought three cars from this dealership in about an 18 month. And this experience was terrible, total lack of appreciation for being a repeat customer, I have bought three cars from this dealership in about an 18 month. And this experience was terrible, told her lack of appreciation for being a repeat customer, and I felt like I was being nickeled and dimed the whole time I was there. I came in knowing the exact car I wanted and was already financed through my bank yet it took me almost 3 1/2 hours to get out of the dealership because of the hassling nickel and diming. Car number 4 will not be bought from this dealership. More

Nice I just wont my sound system fixed so i can enjoy it like i should be able to but over all i enjoyed working with everbody there it was a smooth sale I just wont my sound system fixed so i can enjoy it like i should be able to but over all i enjoyed working with everbody there it was a smooth sale More

My Sonata Second Sonata purchase in nine months from this dealership. Mike Boothe, Jason and Grant were all amazing to work with. Great dealership and great emp Second Sonata purchase in nine months from this dealership. Mike Boothe, Jason and Grant were all amazing to work with. Great dealership and great employees!!! More

Great experience buying my first new vehicle! After shopping at several dealerships only for them to keep me there 4 hours plus, i received a call from Mike Booth at palmers hyundai. He was very s After shopping at several dealerships only for them to keep me there 4 hours plus, i received a call from Mike Booth at palmers hyundai. He was very straightforward and got me the price point i wanted right away! and in a year newer vehicle! I can't say enough about how well I was treated at Palmers Hyundai! I was in and out of there signing my paperwork within a half hour. Mike also took the time to walk me through how to operate all of the features on my new santa fe! The finance staff was very friendly as well! Love Palmers Hyundai and will highly recommend to everyone! More

Mike Booth is the best My service was the best! I will be back to see Mike for the next vehicle as well as recommending him to friends and family. My service was the best! I will be back to see Mike for the next vehicle as well as recommending him to friends and family. More

First time buyer had a wonderful experience Mike was very friendly, professional, and quick yet thorough - I had to be at work later that afternoon and he kept things moving in the right directi Mike was very friendly, professional, and quick yet thorough - I had to be at work later that afternoon and he kept things moving in the right direction until I found what I was looking for. He and Edward explained the paperwork, warranty information, and extended wear and tear information in an efficient manner, so that a young single woman like myself could understand and feel comfortable about her purchase. More

Would not recommend We found a car we liked and wanted to come back the next day to purchase. We were pre qualified with the credit union but they insisted they could ge We found a car we liked and wanted to come back the next day to purchase. We were pre qualified with the credit union but they insisted they could get us a better rate. They said they could do a soft check of our credit and it wouldn't show or affect our credit. That was a lie and now the credit check will be on my record for 2 years and my credit score was lowered by 5 points because of it. They were very pushy and even followed us to the car changing the price twice in the way to the car. We did not go back to purchase the car because of the lies and will never shop there again. I also tried to call to talk to a manager about the credit check and he never came to the phone. More