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Palmetto Ford Lincoln - Service Center
Charleston, SC
260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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260 Reviews of Palmetto Ford Lincoln - Service Center
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April 29, 2018
Excellent Service Greg Engert, Service Advisor, was very courteous, professional and helpful. The quality of service was very good. The time frame was satisfactory. A Greg Engert, Service Advisor, was very courteous, professional and helpful. The quality of service was very good. The time frame was satisfactory. Additional complimentary service was appreciated. More
by Vince Grieco
Verified CustomerEmployees Worked With
Helpful April 29, 2018
The works service. I met with service rep, he reviewed what they were going to do & the time they should be done. I stayed in the waiting area which was equipped with ou I met with service rep, he reviewed what they were going to do & the time they should be done. I stayed in the waiting area which was equipped with outlets, tv & snacks. Service was completed in a timely manner & they ran my truck through the car wash before giving me the keys & sending me on my way home. Thanks Palmetto Ford! More
by CT10COCKS
April 28, 2018
Key fob not working Had an issue that morning, car would not recognize either of my key fobs. Called and dropped care off. They were able to replace one of my fobs and Had an issue that morning, car would not recognize either of my key fobs. Called and dropped care off. They were able to replace one of my fobs and reprogram both and I picked up car that afternoon. More
by DGHJR
Employees Worked With
April 28, 2018
Awesome Job The staff gave great service and was very courteous when walking me through all the work that needed to be done. Awesome job the whole team front of t The staff gave great service and was very courteous when walking me through all the work that needed to be done. Awesome job the whole team front of the house to the back of the house was very professional More
by MATIK32
April 27, 2018
Great experience! Service is great one of the reasons I have owned 15 Ford's!!! Also the sales force is unequalled!! They care about the customer, so we keep coming bac Service is great one of the reasons I have owned 15 Ford's!!! Also the sales force is unequalled!! They care about the customer, so we keep coming back. In 3 or 4 years I will have another new Ford or Lincoln. Can't wait!!! More
by Kingford
Employees Worked With
Other Employees :
Jim Moody, Don Beckett
April 27, 2018
Better than last time Service staff was great. However I shouldn’t not have had to pay for a car rental on a ford recall. It was a ford issue not a customer issue. Service staff was great. However I shouldn’t not have had to pay for a car rental on a ford recall. It was a ford issue not a customer issue. More
by LINDACOKE2010
Employees Worked With
April 27, 2018
Excellent people People very friendly. Parts availability on recalls seems to take awhile. I have never had an issue with the quality of the repairs. I know the servic People very friendly. Parts availability on recalls seems to take awhile. I have never had an issue with the quality of the repairs. I know the service department is very busy. However, it seems that sometimes the inspections and repair times are lengthy. Again, service writers very busy but communication sometimes slow. More
by SSPENCER2
Employees Worked With
April 27, 2018
Good workers, BAD POLICY FOR LINCOLN OWNERS Workers pleasant and efficient. Repair work good and exceeded expectations. But you expect a loaner car when you bring in a 2.5 year old fully warran Workers pleasant and efficient. Repair work good and exceeded expectations. But you expect a loaner car when you bring in a 2.5 year old fully warrantied $50k car in for service. Took two visits first one three days , no loaner on warrantied repairs. Went back for completion of work and new brake issue asked for loaner if work would be more than two hours. No loaner and it took over four hours of me waiting. Also, no Lincoln customer lounge. I'm used to Volvo and Lexus service, I thought Lincoln would compare but it might as well of been a Walmart waiting area with exception of some free snacks and a broken coffee machine. So my biggest question will be to purchase an extended warranty from Lincoln or a cheaper equivalent when the time comes. Why pay a premium price warranty from a Lincoln dealer with sub-par amenities? More
by MBIFALCO
Employees Worked With
April 26, 2018
Unbelievable Customer Service I was involved in a car accident for the first time and had no idea what to do. Jim Thorne in the Collision Center personally explained the entire pro I was involved in a car accident for the first time and had no idea what to do. Jim Thorne in the Collision Center personally explained the entire process to me through multiple phone conversations and emails. He helped me sort out what to do about insurance, the steps I needed to take in order to have insurance cover my costs and was so friendly and helpful that it turned a stressful and difficult situation into one easily managed. I take my car to Palmetto Ford Lincoln often and have never had a negative experience. The entire staff, that I've worked with, are helpful and knowledgeable. My car is always serviced in a reasonable amount of time and returned to me with excellent care. A follow-up call to check-in is another great point of customer service. I highly recommend Palmetto Ford Lincoln. More
by E. Bills
April 26, 2018
Excellent Service! Unexpectedly had a 'part' from under my car half drop off - I called and spoke to Jim Moody in body shop and he coached me on how to secure it and sai Unexpectedly had a 'part' from under my car half drop off - I called and spoke to Jim Moody in body shop and he coached me on how to secure it and said as soon as I could get in they'd fix it! Quick, easy and inexpensive. Much appreciated! More
by Forddealerrater
Employees Worked With
Jim Moody
