Palmetto57 Volkswagen

I bought a car from this dealership and discovered three nails in one of the tires right after. Since then, I’ve sent emails, messages, and made calls, but they never replied, and now they’ve even blocked m nails in one of the tires right after. Since then, I’ve sent emails, messages, and made calls, but they never replied, and now they’ve even blocked me!!!!!!!! This behavior is completely unprofessional and irresponsible. It’s unacceptable that people like this can sell cars while caring only about their commission, without any respect for the safety or well-being of customers. If you ever consider buying here, stay far away from Leonardo. He will mislead you from start to finish. Charging “dealership fees” while hiding issues with the car is a scandal. Do your job properly, customers deserve honesty and transparency!!! More

Norielqui Rhayem and Eker De La Cruz make an exceptional team in the purchase of my Atlas. I am a satisfied customer!!! team in the purchase of my Atlas. I am a satisfied customer!!! More

Palmetto Volkswagen calls us to give us a special offer on the car we are looking for. They called us 4 times! Made an appointment, confirmed all the figures before heading out. We get to dealer and the pe on the car we are looking for. They called us 4 times! Made an appointment, confirmed all the figures before heading out. We get to dealer and the person who had called us was not even a salesperson. They could not give us anything close to what they had promised on the phone. Wanted $3,500 down payment and over $250 more a month than what they had quoted us. And on top of that, when we were leaving, one of the managers tells us sarcastically “if you leave now don’t think you’ll come back and get the same deal”. Seriously? Do you really want to treat your customers with such disdain and sarcasm? We drove over to Doral Volkswagen and got a much better deal and with a professional. We have now dealt with 3 VW dealers, Palmetto, South Miami, and Doral and will only deal with Doral from now on. More

Me encantaria agradecer y felicitar por su excelente atención carisma y trabajo al agente Noslen Gonzales. salí muy satisfecha con la elección de mi coche muchas gracias haces un excelente trabajo atención carisma y trabajo al agente Noslen Gonzales. salí muy satisfecha con la elección de mi coche muchas gracias haces un excelente trabajo More

A few days ago I was at the dealer to check something about the car and of course, the first person who assisted me was the seller, Noslen González, he was the one who helped me when I did business with about the car and of course, the first person who assisted me was the seller, Noslen González, he was the one who helped me when I did business with the car almost a year ago, and I am grateful for his help this time too. He is always attentive, kind, concerned and willing to help in everything, I must also thank the Service person who attended me José L Bringas. Really, I always leave the dealer calm because I feel that they help me look for solutions. Thank you, and I wish there were more people who provided such good services as you! Thank you!!! More

My wife and I rotate cars when we travel to our second home sometimes for months at a time. Twice when we returned home the battery in my Passat TDI was dead even though the battery is less than a year home sometimes for months at a time. Twice when we returned home the battery in my Passat TDI was dead even though the battery is less than a year old. Both times I exchanged the dead battery for a new one where I bought the battery (COSTCO). The COSTCO associate, seeing my past history on dead battery's, mentioned that I might have a control panel issue due to possible system low voltage and suggested a trip to the dealership. Upon speaking with Palmetto 57 Volkswagen's Service Manager, Rolando Sanchez, I explained the above dead battery circumstances and he immediately inquired when the new battery was installed since COSTCO doesn't do any battery installation work. I mentioned that a nephew does Road Ranger work and he installed the new battery three days before (including weekend days). Rolando ran a diagnostic test and all the results pointed to a bad battery which confused me since I had just exchanged and installed a new battery and the Check Engine light was still being displayed. Rolando reset the Check Engine light and asked when my next long trip would be since the battery needs to be regenerated within the diagnostic system. I mentioned my wife and I were traveling to Tallahassee next week to visit family for the Christmas holidays and Rolando said that will fix the the battery problem. Should the Check Engine light be displayed during our trip do not be alarmed but rather come see me upon my return. I drove away from the dealership with a renewed sense of security for our upcoming trip after being provided: (1) a diagnostic test, (2) interpreted results that I could understand, and (3) given guidance with future instructions all within fifteen minutes at NO charge! More

Excellent customer service, Good people to deal with. Yearlys always on top of the things. Thank you Yearlys always on top of the things. Thank you More

I've been a client of VW Palmetto57 for over six years. I did my 3rd car purchase and I couldn't be happier to refer Leonardo Roca as a sales person. He has taken care of me during all these years and you I did my 3rd car purchase and I couldn't be happier to refer Leonardo Roca as a sales person. He has taken care of me during all these years and you can count with the fact that he will go the extra mile to make sure you have the best experience and service possible. More