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Panama City Toyota
Panama City, FL
2,977 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,977 reviews
September 23, 2023
I previously answered this review request. I expressed my dissatisfaction with the fact that making an appointment has no priority for service. I was at the dealership for over two hours for I expressed my dissatisfaction with the fact that making an appointment has no priority for service. I was at the dealership for over two hours for a routine oil change and periodic maintenance. I was not even notified when my car was ready. I saw it parked in the lot while I was taking a walk to stretch my legs. When I questioned why I was not notified, I was told that my Service Advisor had gone to lunch More
by jramcbennett
Verified CustomerEmployees Worked With
September 23, 2023
Thank you for your Service. Also thank you to Patric Tansey for helping get my vehicle out quickly. Thank you agaiin and the Toyotacare service when my tire was flat was outst Also thank you to Patric Tansey for helping get my vehicle out quickly. Thank you agaiin and the Toyotacare service when my tire was flat was outstanding. More
by Dreamsvegas
September 23, 2023
Joseph Overby has provided very valuable assistance to me on multiple occasions. He is always very knowledgeable and focused on whatever issue has come up with my 2023 Highlander. He has been particularly on multiple occasions. He is always very knowledgeable and focused on whatever issue has come up with my 2023 Highlander. He has been particularly helpful in getting me the second key fob that Toyota has repeatedly promised over the past year but failed to deliver. This dealership is very customer-focused, which is great because Toyota corporate is not. Ben Thibodaux in Sales also did a great job when I purchased the Highlander. He was very thorough and helpful throughout the entire process, with no high pressure, just focused on what I needed in a new vehicle. More
by gail_dean
September 22, 2023
I appreciate the quality of service and that they were able to get my in on a walk in able to get my in on a walk in More
by John.poreider
Employees Worked With
September 22, 2023
Panama City Toyota’s service was excellent. Polite, timely, accurate and efficient. Thank you again for a job well done! See you next time! Polite, timely, accurate and efficient. Thank you again for a job well done! See you next time! More
by BRENDA25
Employees Worked With
September 22, 2023
Nathan was amazing. He was very knowledgeable and very efficient. I used him to purchase my corolla three years ago so it was natural to use him again. He was very knowledgeable and very efficient. I used him to purchase my corolla three years ago so it was natural to use him again. More
by KAROLYNAKIDD
Employees Worked With
Nathan Lilavois
September 21, 2023
John Nicholson is SO Amazing! He has been my Salesman at PC Toyota for many years, he has an exceptional motivation to help me with anything I need. He makes you feel so comfort He has been my Salesman at PC Toyota for many years, he has an exceptional motivation to help me with anything I need. He makes you feel so comfortable about purchasing a vehicle and helps you to get the best deal possible. I can not say enough about John, he is just simply amazing. More
by AJW4667
Employees Worked With
September 21, 2023
Great service from the Service Representative. He explained my options and kept me informed. He also made me aware of an issue with my brakes which would require attention ?this wasn’t why I came He explained my options and kept me informed. He also made me aware of an issue with my brakes which would require attention ?this wasn’t why I came in). More
by CTRBUCK
Employees Worked With
September 21, 2023
Patrick took care of my appointment promptly. He is always polite, professional and provides excellent customer service. He is always polite, professional and provides excellent customer service. More
by BPORTERF15
Employees Worked With
