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Panama City Toyota
Panama City, FL
2,838 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,838 reviews
October 07, 2013
This is the second new vehicle I have bought from Panama City Toyota and Mr. John Nicholson, sales manager. First of all, Panama City Toyota has by far the best pricing on new Toyota's over other dealers i City Toyota and Mr. John Nicholson, sales manager. First of all, Panama City Toyota has by far the best pricing on new Toyota's over other dealers in a 200 mile plus radius. I reviewed the new vehicles ahead of time on the dealer's webpage and saw up-front pricing that blew other competitors away. I immediately contacted Mr. Nicholson by e-mail about the vehicle I wanted and the price I was looking to pay, and he immediately responded advising me the vehicle in the color I wanted was not available on the lot but he immediately worked without hesitation to find the right color vehicle at another location which he found. We came to a negotiated final price and the next thing I knew, the vehicle was on it's way to the dealership and arrived in just a few days. The whole process was extremely smooth and there was no pressure at all from John, just a genuine concern for what I wanted and at a price I was comfortable with. When I arrived at the dealership to complete the purchase, the vehicle was ready and waiting. Again, no pressure from John or the finance officer to pay more for anything I did not ask for. Finally, when I asked John about the rubber mats I requested during the initial negotiation as they were not in the vehicle, John again took the lead and without hesitation, told me he would personally procure the rubber mats for me and ship them to me as quickly as possible, even if it meant he would have pay for them out of pocket. I just bought the vehicle tonight and I believe John to a man of integrity and honesty and I will get the mats soon. Now that is "Outstanding" customer service. Thank you again John and Panama City Toyota. More
by bsarinas
Employees Worked With
Helpful October 02, 2013
We were in the market for a new car and were contacted by John after making an internet inquiry. Since we were traveling at the time we had the luxury of shopping from Houston to Jacksonville. John was abl John after making an internet inquiry. Since we were traveling at the time we had the luxury of shopping from Houston to Jacksonville. John was able to find exactly what we were looking for at a price no one could match. When we arrived at the dealership everything was prepared for us and the purchase executed exactly as we had agreed. Typically I find buying a car about as enjoyable as dental work, however, this was an amazingly good experience. John is a true professional and a real pleasure to work with. I would recommend Panama City Toyota to anyone in the market for a new vehicle. Even though it was a bit out of the way for us the trip was well worth it. I'm sure we'll be returning for our next Toyota. More
by toyotabuyertoo
Employees Worked With
October 02, 2013
I needed a car right away because I had sold my other on. John took care of everything and we walked out the door with a new car. One of the best car experiences I have ever had. John took care of everything and we walked out the door with a new car. One of the best car experiences I have ever had. More
by jcp0101
Employees Worked With
August 16, 2013
We love our scion Xb! couldn't be happier we were treated great at Panama City toyota was given great prices got a great trade in value, Bruce Harbin worked really hard to get us in our new to us car treated great at Panama City toyota was given great prices got a great trade in value, Bruce Harbin worked really hard to get us in our new to us car he got us a great interest rate and into a payment we could afford he was helpful with all the questions I had and made the buying process easy and possible I highly recommend Panama City toyota Other sales consultants that are also very helpful was randy Armstrong you couldn't ask for a nicer man, he's very honest and a hard worker, Shane Parker took care of the paper work portion and was very helpful and was able to answer all my questions and treated us great as well, lee Merida (I think he's in new cars sales manager?) he was also extreamly helpful and very nice and treated us like family Our over all experience with Panama City toyota was great and not one complaint, when me and my husband start shopping for our 2nd car Panama City toyota is where we are going and look forward to being a repeat buyer of there's More
by Rushmetogh
August 14, 2013
When our current car lease was up, we went into the dealership to get information on the steps to take to lease a new car. When we found out John Nicholson was on vacation, we waited until he returned dealership to get information on the steps to take to lease a new car. When we found out John Nicholson was on vacation, we waited until he returned (it was the next day) so he would be the person to deal with. John was extremely helpful with the process. He explained the current incentives and how it would affect our getting the car we wanted. Not only did he listen to exactly what we wanted and did not want on the car, he found a car in the area and by day's end we had the vehicle we described. His attitude the whole time was to make sure we, as customers, were satisfied and to make us feel as if we were very important to him. More
by nmcooper
July 30, 2013
Two of the items we requested was not on the car when we were told the car was ready. After we looked at the car on Saturday, we ask for the car to be ready for pick-up on Monday. We were called on Monday, were told the car was ready. After we looked at the car on Saturday, we ask for the car to be ready for pick-up on Monday. We were called on Monday, told the car was ready, but after getting there, the car had not be touch since Sat. The car was not gas-up, none of the paper work had been done, since Sat. Car was not detail. The price was agree on after two days, the sale person called and wanted to up the price because he stated that he looked a picture wrong! In the being, we told the sale person, that we needed a hitch, that we never got. My parents said that they would pay for someone else to put the hitch on just to get out of the Toyota dealship. I would be happy to talk with Toyota mangement about our experience, and surly will be talking to future car buyer's about it. k More
by armetta
July 30, 2013
I gave Chad Puffinbarger an extremely hard challenge. I needed to purchase a reliable (no problem there with Toyota) and highly safe vehicle and at a really good price for my teenage son. Since my son is needed to purchase a reliable (no problem there with Toyota) and highly safe vehicle and at a really good price for my teenage son. Since my son is taller than me (his Dad) and size 14 feet, a Corolla just wasn't going to work very well. A Camry appeared to be the better solution but was a bit higher in price than originally anticipated. Chad did an excellent job of working to get a reasonable solution on a brand new year-end close-out Camry. I can now rest at ease that my son will have a highly reliable vehicle which is safe to operate and we can afford. More
by WaylandPatterson
Employees Worked With
Chad Puffinbarger
July 28, 2013
This was the best car-buying experience that I have ever had. Most of the sale was handled over the internet with no haggling back and forth over the price. I received a call from John when the car I want had. Most of the sale was handled over the internet with no haggling back and forth over the price. I received a call from John when the car I wanted was available, and we arranged a time for me to come and accept delivery. John worked me into his busy Friday afternoon. The car was detailed and ready to go upon my arrival. Branden professionally handled the explaining optional expanded maintenance plans and processing the final stacks of paperwork. John and Branden went above and beyond with customer service; John provided Dr. Peppers, which we used to toast my new purchase, and Branden allowed me to use his phone charger to re-charge my almost-dead cell phone. During the time spent at Panama City Toyota, it became clear that this was a well-run, no pressure dealership. I observed several people enter the showroom to browse through the numerous models available on display. None of these folks seemed to receive any pressure by sales people. They were allowed to browse and "try on" different vehicles. When they were ready to talk, sales people were available to answer any questions. More
by FredBrozoski
July 22, 2013
The car buying experience was fantastic. All questions were answered promptly and courteously. I would recommend this dealership highly. I received a great price for my 2013 Toyota Corolla. were answered promptly and courteously. I would recommend this dealership highly. I received a great price for my 2013 Toyota Corolla. More
by mfithian
Employees Worked With
July 20, 2013
We have purchased 3 Toyotas in the last 3 years and have always dealt with John. He is friendly, warm, polite, extremely helpful and very professional. He is not pushy or phony but has a genuine desire to always dealt with John. He is friendly, warm, polite, extremely helpful and very professional. He is not pushy or phony but has a genuine desire to help and spend as much time as necessary with you as a customer. His helpfulness does not end after you drive the car off the lot, but he continues to check up and make sure we are happy and satisfied. John is the only dealer we want to work with, if he is with someone else we will wait or come back when he is available. he has truly made our experience enjoyable. We will recommend John to anyone interested in buying a Toyota! More
by mdost1987
Employees Worked With
