I brought my 2015 Dodge Journey in for service because it was hesitating and bucking and in reduced power mode when the traction control light would come on, when the light was off the car ran fine. I made an appointment to get it looked at on October 30 2020. I was going away that weekend, perfect. I got a call saying they couldn’t duplicate the issue, but they were looking at codes. When I returned, I stopped by the service department and asked to go for a drive with someone until the issue comes back. Of course we couldn’t get the problem to happen right away. 16 miles later, the light came on and it finally started having issues. The tech said that it’s not mechanical it’s electrical because it only happens when the light comes on. We get back to the service department, they tell me that they need to run a diagnostic check on it. $400+/-and they will get back to me soon, I say ok and leave. November 3 or 4 they call with a repair quote, could be a wiring harness $700+/- and or two cam or crack sensors $200+/- each, I thought that’s what the diagnostic was for, to find out what the problem is not guess at what might be wrong.
A week goes by no call . I stop by to find out the progress , they don’t think that fixed it. Now do I pay for this? I’m upset because no one contacted me about anything, so I tell them to make sure they give me updates even if they didn’t do anything.
Another week and the same thing.
Yet another week goes by with nothing, again I stop in, again no progress, but now I’m dealing with the head guy, who promises to call and he’ll put his best guy on it.
Yep, another week with no call. I get the service manager he say take care of it.
Later that day I get a call from someone higher up who apologies up and down, which he should have, says this not who we are etc..
Still no progress but might be another sensor $600+/- , so now I’m up to $2100+/- with a $1000 discount that he’s not charging me for some labor. I remind him just call and give me updates.
That was December 10 or 11,
It’s now December 23, do you think I got call on any updates?
Nope, I have no idea how this is going to turn out