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Paradise Chevrolet Cadillac
Temecula, CA
5,210 Reviews
Thank you for taking the time to review Paradise Chevrolet Cadillac and the services we provide. It is our desire to make your experience with us the BEST EVER at an automobile dealership! We have had a very longstanding relationship with the community and have always excelled in the area of customer service. We are not perfect, but it continues to be our goal with each and every customer we come in contact with. We sincerely THANK YOU for your business and your feedback. Always feel free to discuss any issues, concerns or congratulations with any of our management staff. Our doors are open for you and because of you!
Terry Gilmore
Dealer Operator
Paradise Chevrolet Cadillac
888-440-0227
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,210 reviews
February 28, 2014
Shaun was very friendly and helpful Most used car sales Shaun was very friendly and helpful Most used car sales men are pushy and try to put you into a car you may not want Shaun was just the opposite he Shaun was very friendly and helpful Most used car sales men are pushy and try to put you into a car you may not want Shaun was just the opposite he made sure that we were comfortable with the car and the price Also Ely was very helpful and friendly More
by Camarognr
Employees Worked With
Ely, Shaun Tomosada
February 27, 2014
My entire experience with Jerwin was excellent. I was particular about what I wanted and could afford and he was able to find me a perfect fit. There wasn't any pressure and it was an overall a pleasant particular about what I wanted and could afford and he was able to find me a perfect fit. There wasn't any pressure and it was an overall a pleasant transaction. I would definitely recommend him to my friends and family. More
by Inkedgirl
February 27, 2014
Great service, answered all if my questions. Very friendly and kind, answered all of my questions during our test drive and knew everything about the car. friendly and kind, answered all of my questions during our test drive and knew everything about the car. More
by Kindyls07
Employees Worked With
Tom Griffith
February 27, 2014
Shaun T. was so helpful and polite! he guided me through the entire process of purchasing my very first car. he was honest and quick. he answered all of my questions thoroughly and checked up after the sale the entire process of purchasing my very first car. he was honest and quick. he answered all of my questions thoroughly and checked up after the sale as well. he made me feel very comfortable and i didn't feel like just another sale. thank you Shaun!!! you made my first car buying experience easy and enjoyable! More
by jessmarr
Employees Worked With
Shaun Tomosada
February 27, 2014
We moved to the Temecula Valley in 1989 and we have purchased over 20 cars since then and all of them from Paradise Chevrolet & Cadillac. This dealership has been nothing but awesome to deal with and w purchased over 20 cars since then and all of them from Paradise Chevrolet & Cadillac. This dealership has been nothing but awesome to deal with and we can't say enough good things about them and their service. It has been exciting for my wife and I to see so many employees move up to bigger roles at this dealership over the years and it's good to know Mr. Gilmore takes good care of his members there. Last night we had the pleasure of working with Todd, Ramiro & Matt with the purchases of our 2 new vehicles and again nothing but the best from these folks. My hats off to you Mr. terry Gilmore and your staff at Paradise Chevrolet & Cadillac for another job well done. Richard & Sarah Tormey More
by Rtormey
February 26, 2014
Jerwin was great. Best salesman I have known and met since living in town for 17 years. I will follow him where ever he ends up in the future and buy from him again. Thanks Jerwin. since living in town for 17 years. I will follow him where ever he ends up in the future and buy from him again. Thanks Jerwin. More
by Wguimont
Employees Worked With
Jerwin
February 26, 2014
The positive points of this review are for Kevin and Tammy ONLY. I cannot express that enough. Kevin and Tammy are a credit to their profession. Before Kevin and Tammy took over the sale my experience Tammy ONLY. I cannot express that enough. Kevin and Tammy are a credit to their profession. Before Kevin and Tammy took over the sale my experience was the worst buying experience of my life. This was my first new car and first time buying from an auto dealership; what few cars I have purchased have been used and purchased from friends. However, I have been riding motorcycles for over thirty years, ten different motorcycles, all purchased new at motorcycle dealerships and never have I experienced anything even close to what I experienced at Paradise Chevrolet. After a week of being shuffled around from one sales person to another while tying to assure that everything would be ready when I traveled over a hundred miles to purchase the car Jerwin finally became the point man. Jerwin either lied, ignored my requests and requirements, or exhibited an extraordinary and unforgivable level of incompetence. I was halfway to Temecula when I was called and informed that Jerwin couldn't arrange to have the options installed in the time frame he promised and in fact the parts were not even in stock. I vented my frustration to Steve and later asked Tammy to pass on my apologies to him. Jerwin should have been the person to call me, not Steve. The next day, Jimmy refused to let me leave a message for Tammy, whom I had been working with the night before, and took the opportunity to threaten me by telling me he would falsely report my loaner as stolen. Jimmy's behavior, threatening to file a false stolen vehicle report to the police required me to contact the police myself and inform them of the threat that was made. THey assured me that any attempt to file a false report would be prosecuted to the full extent and the sale person and dealership could both lose their licenses. Jimmy and Jerwin are a disgrace; living up to every "sleazy car salesman" cliche that exists.Kevin was the complete opposite and a credit to his profession. By the time it was all over, Tammy and Kevin were the only people at this dealership I wanted to speak to. I will describe more details of my experience with Jimmy and Jerwin in a letter being mailed to General Motors' corporate officers. Again, Kevin and Tammy saved the day. Kevin went so far (literally) as to drive over 100 miles to deliver my new car so I would not have to deal with anyone else at this dealership. More
by MickDavies
February 26, 2014
Everyone at Paradise was so friendly and professional. Everyone at Paradise was so friendly and professional. Becky was a tremendous help, she knew the vehicle inside and out and spent plenty of time with Everyone at Paradise was so friendly and professional. Becky was a tremendous help, she knew the vehicle inside and out and spent plenty of time with us helping us to understand all the functions of the car, and was so patient. Matt was totally great helping us through the paperwork. The car was beautifully prepped for us including fueling. It was a great experience and I am spreading the word to my friends who are thinking of buying a vehicle. Temecula is a way from Lakeside, but it sure is worth the trip. Thanks to everyone at Paradise for an enjoyable experience. More
by milliemae
Employees Worked With
