Paragon Acura

Amazing Experience. Marco and Stephen are EXCELLENT!! I can honestly say they are very trustworthy, respectful, kind and are persistent in making sure you are HAPPY wit Marco and Stephen are EXCELLENT!! I can honestly say they are very trustworthy, respectful, kind and are persistent in making sure you are HAPPY with your purchase. Will 100% recommend Paragon Acura to friends and family! More

Very straightforward deal with Peter 2 weeks before . Honored the deal we made item for item. Received check earlier than expected. Appreciate the honesty and quick deal. Honored the deal we made item for item. Received check earlier than expected. Appreciate the honesty and quick deal. More

The lease return is quick and seamless. The representative was very kind, attentive and personable The representative was very kind, attentive and personable More

In short, the entire experience was terrible and fell way short of our expectations. Wilson, our sales representative, tried his best to manage our expectations but his professionalism was good for a very s short of our expectations. Wilson, our sales representative, tried his best to manage our expectations but his professionalism was good for a very short period of time, but, we felt that my wife and I did most of the work for the staff at Paragon Acura. We purchased a 2016 Acura MDX with 32k miles, including a 5-year warranty. After completing the paperwork and being advised by Wilson that we can use our own financing, we were contacted that next day saying that we had to use financing only through Paragon Acura. This is after we were approved at our own lender for the entire amount of the car and warranty – 24 hours! Wilson, nor his manager, Richard, did not believe that we would be able to do that. The rate that we had was much lower that the rates that Paragon was giving us. I’m not going to question the legality of this since I know that the customer should be given the lowest rate and the best price. Also, after agreeing to go a little higher in rates to close the deal, we were called back and told that we can use our own financing company with the lowest rate. This is only after our credit was pulled and the document was completed, including the lien which was created under the incorrect lender. Paragon’s financing team approved a loan with MCU. We don’t know why and we were not really given an understandable response when we questioned this. In addition, Wilson had told us that he ordered rubber mats for the SUV at no cost to us, as a way to appease us (we know), and make up for our time and inconvenience. The rubber mats never came and now Wilson is blaming the service department. I don’t know how Paragon trains their staff or what’s expected of the service level, but, there is much to be desired and we will not be buying anything again from Paragon Honda or Acura. We live close to Ralley and the dealerships in Roslyn on Northern Blvd. Maybe, the current clientele is ok with very poor service and very questionable sales and financing tactics because they can’t do much about it, but, to us, this is unacceptable. The reason I write this review is because I was told that since Paragon Honda does more volume in car sales, hence, management cares more about that than the banana republic sales practices at Paragon Acura. Paragon should address this and correct this as it’s a reflection of who you are and the Paragon reputation. Maybe Acura's corporate office in Japan will care if I write to them. More

I had a great experience at Paragon Acura my sales rep. Was so professional and he really took the time to explain everything to me about my deal. Diony Reyes was great and I really recommend. Cheers Was so professional and he really took the time to explain everything to me about my deal. Diony Reyes was great and I really recommend. Cheers More

Their patience is beyond words and they work with you from the very beginning until the very end! They really work hard to give you the most support possible! from the very beginning until the very end! They really work hard to give you the most support possible! More

Thank you so much for your services. Peter was a great associate. Super friendly, prompt, perfect person to work at Acura. Peter was a great associate. Super friendly, prompt, perfect person to work at Acura. More

I spoke to the Salesman about a car I was interested in, so I asked him if the car was still there ,, he told me yes it’s still here I told him on my way to leave a deposit and he replied it’s here and we w so I asked him if the car was still there ,, he told me yes it’s still here I told him on my way to leave a deposit and he replied it’s here and we will get the deal done, When arriving from upstate ny ,I ask him where is the car he xxxxxxxx me and said it was sold a couple of days ago, xxxxin xxxxxxxx unbelievable, instead of telling me before I arrived, More

Luis Morocho is excellent in all ways of dealership. He is sincere, respectable as well as very focus on his goal to help us. He is fast, honest, sincere, smart. Paragon is very fortunate for having He is sincere, respectable as well as very focus on his goal to help us. He is fast, honest, sincere, smart. Paragon is very fortunate for having him. Triple nice person. Hard to describe him in words. Excellent ten folds. More