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Paragon Acura
Queens, NY
1,860 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,860 reviews
July 16, 2015
Great sales person Justin Liu was easy to talk with and very professional. He is a truly nice guy. Justin Liu reviewed every feature of the car on the day of pick up and Justin Liu was easy to talk with and very professional. He is a truly nice guy. Justin Liu reviewed every feature of the car on the day of pick up and made sure I knew how everything worked. More
by Christt
Employees Worked With
Justin Liu
Helpful July 15, 2015
Worst experience ever, but still recommending I had a test drive on 7/10, sales man was good initially. I went next day to make a deal with him. Offer was accepted signed for the car 2016 Acura MD I had a test drive on 7/10, sales man was good initially. I went next day to make a deal with him. Offer was accepted signed for the car 2016 Acura MDX white/beige with Tech pkg and acura watch. Signed up some papers and gave him $500 deposit and sales gave me the VIN number for the insurance. Nextday, sales said, the car comes with entertainment package (which I didn't ask), so you have to pay 2K more. I was surprised how come i get this surprise after signing up all the papers and depositing money. So, eventually deal was cancelled on Monday. To All, even if you deposit money, it could or it might happen, that particular rare color car could be sold to somebody else for more profit. I am not saying or acusing that this is what happened to me, but its a possibility. Just be aware. You be the judge. That's all. Rest of the customer services are ok, no demand so no complain, not like BMW or Audi dealers where you will be well respected, probably, one of the reason people still buy BMW, Audi. Update: Changing the rating, just make sure you promise only when you can keep. Buying from others though. Good luck More
by hossain0347
Employees Worked With
July 15, 2015
Superior customer service When Mike Timpone found out we were unhappy with our recent service, he contacted us immediately to rectify the situation. He went above and beyond When Mike Timpone found out we were unhappy with our recent service, he contacted us immediately to rectify the situation. He went above and beyond to ensure that we were happy satisfied customers. I can honestly say his was the best customer service I have ever experienced. More
by goose567
Employees Worked With
Mike Timpone
July 15, 2015
Great customer service from Thomas Thomas Ng was very detail and patience on helping us purchase our first Acura-2016 MDX (previously we have always purchase car from Toyota and Lexus d Thomas Ng was very detail and patience on helping us purchase our first Acura-2016 MDX (previously we have always purchase car from Toyota and Lexus dealership). The price we received on our trade-in was ok. On the new MDX 2016, our offered price could have been better. Overall, we are satisfied customers and definitely will recommend him to friends in future. Jay Zhang More
by JayZ
Employees Worked With
Thomas Ng
July 15, 2015
Great shopping experience Thomas Ng provided outstanding service to us throughout the entire transaction process. We are satisfied customers and definitely will recommend him t Thomas Ng provided outstanding service to us throughout the entire transaction process. We are satisfied customers and definitely will recommend him to friends in future. More
by KerriL
Employees Worked With
Mike Francis, Thomas Ng
July 14, 2015
Great service- Pargon Acura; Jose Perez & Camillo Barrientos When purchasing a new vehicle, it can be difficult envisioning an experience where you (the customer) leave the dealership feeling completely satisfie When purchasing a new vehicle, it can be difficult envisioning an experience where you (the customer) leave the dealership feeling completely satisfied. However, I must say for me, complete satisfaction was a reality. From start (Jose & Camillo) to finish (Mike Francis), the team at Paragon Acura was professional, efficient, and conducted themselves with integrity and professionalism. Specifically, interacting with Jose Perez and Camillo Barrientos was an experience on its own, as these professionals have the ability to empathize with their clients/ customers and address honest questions and concerns, while suggesting realistic options that fit their clients’/ customers’ needs. This was my experience at Paragon Acura and I will continue to visit Paragon Acura for future needs. - Leslie More
by wesles
July 08, 2015
Great Service We entered the dealership and we were immediately greeted by Thomas Ng. He was so helpful and extremely professional. It was a pleasure dealing with We entered the dealership and we were immediately greeted by Thomas Ng. He was so helpful and extremely professional. It was a pleasure dealing with someone that is highly efficient. He went above and beyond in expediting our new lease - he even delivered the vehicle to our home so we would not have to wait at the dealership 2 hours while it was retrieved. More
by Catsuriano
Employees Worked With
Thomas Ng
July 05, 2015
Service is very very bad!!! I did not buy my 2016 acura mdx sh-awd from Paragon Acura and therefore cannot talk about the sales experience. However, I installed roof-rails, cross I did not buy my 2016 acura mdx sh-awd from Paragon Acura and therefore cannot talk about the sales experience. However, I installed roof-rails, cross bars, and fog lamp from this dealer's service shop. My service advisor was very good and took time to hear from me what I wanted done. Even though I had to call to find out if my car was ready to pick up, it wasn't a big deal that I did not get any call from my advisor as he promised he would. The reason, why I am not satisfied is because when I went to pick up my car my car was dirty from the roof rail and fog lamp installation. There were fingerprints and all sorts of other marks on both the rear doors and on the front bumper. My advisor already left when I went to pick my car and I told the guy that I wanted the grille that came off from my car to install the fog lamp because they were about $90 each. The guy told me he would have my advisor call me but that never happened. Next day or the day after, I got a call from the survey dept of Paragon Acura and I explained her the entire situation and she told me sorry and assured me that I would get a call from my advisor to resolve this issue. That did not happen. So, now that I brought my car back home, I decided to wash the car to take off those finger prints. After I washed and dried my car, what I noticed were not one but countless number of scratches on both my rear doors. Scratches are minor but you can notice them and there are lots of them. This scratch seems to be made from someones belt as they were trying to install the roof rails (just a guess). I just bought this car a month back. Imagine how I would feel! This is a close to $60 K car and thats how they serviced it. I would never go back to this dealership for servicing and if you care for your car, you should look elsewhere for servicing. More
by ajubayer
Employees Worked With
Peter - Service Advisor, Tony (I think the name is correct) - took the car key from at pickup, and Taylor - survey specialist
July 04, 2015
Great sales with Great service We successfully bought our dream car today at our expected price and with great service given by Thomas Ng.. Today was our third time visiting this de We successfully bought our dream car today at our expected price and with great service given by Thomas Ng.. Today was our third time visiting this dealership and Thomas always shows his great patience towards us explaining what we could get from a purchase here and why Acura is our best choice. from three times visits, we really feel Thomas is an honest sales and trustworthy. I will definitely recommend him to my friends who want to buy new cars in future. Great sales, great service. More
by Xincentury
Employees Worked With
Thomas Ng
June 28, 2015
Great deal and great service ! I am writing a review because of the great experience I had thanks to Thomas ! Not only did he try to find the perfect deal to fit my budget, but he w I am writing a review because of the great experience I had thanks to Thomas ! Not only did he try to find the perfect deal to fit my budget, but he was also very friendly and helpful . I was only coming to get an idea of my car options and ended up leasing one. All in all it was great working with him . More
by Nevin Mohsen
Employees Worked With
Thomas Ng
