Paragon Acura

Bad Service- Lack of Caring for Clients As of November I bought a pre owned Acura MDX at this dealership and did a good amount of research on vehicle, when i finally found the SUV I wanted I As of November I bought a pre owned Acura MDX at this dealership and did a good amount of research on vehicle, when i finally found the SUV I wanted I approuched dealership about MDX. Even though there were some slight flaws with the SUV mechanically it was pretty sound, I did not bother to haggle the price of $17,320 for a pre owned 2007, still a pretty hefty price. the same day I drove off lot the cars head lights started twitching and after I contacted the dealership right away about the matter it took a motn before I could get anyone to talk to me or see me about it, including the Sales Manger Andre Sanchez who orignally help sell the vehicle to me. the dealership now has quoted $1500 to replace 1 head light and say no one knew about this in the beginning to prevent it even though I kept in contact since day one about issue. If I had one main point to say it is that I have never gone through a dealership that gives you as many run arounds, disappearnaces of employees, sheer lack of respect to customers as Paragon Acura. there great cars however choose dealership wisely as you are stuck with this kind of mess for some years. More

Very Poor Customer Service I bought 2012 Acura certified MDX a couple of weeks back. Which had few issues and the sales person gave me a we owe list for the same. I have schedul I bought 2012 Acura certified MDX a couple of weeks back. Which had few issues and the sales person gave me a we owe list for the same. I have scheduled the service appointment for the same to fix but the service person were horrible in explanation and made me to wait 45 minutes for loaner vehicle paper work. Also he gave the ETA as Monday but I called them today to check the same and they said car is in body shop and they will get the same by Wednesday only after they will do the remaining work and they were not giving ETA for the same now. Very disappointed with behavior. I am asking the superior to take a look at it and correct the same. More

WORST CUSTOMER SERVICE/ Dishonest and Deceiving I Called Paragon Acura on 12/6 because i was interested in a 2014 ILX they had for sale and was directed to speak with the sales manager Andres Sanche I Called Paragon Acura on 12/6 because i was interested in a 2014 ILX they had for sale and was directed to speak with the sales manager Andres Sanchez at their certified preowned dealership. I scheduled and appointment and showed up later in the day.When i showed up later in the day to look at the car i was told that a sales person had taken the keys to the car and that he'd be back in a couple of minutes. After waiting for the sales person for about 45 mins the person showed up with no keys and no idea where the keys were located. I followed up with Mr. Sanchez regarding the keys and he told me that it would be no problem getting new keys cut and programmed and that the process would only take 2 mins. After waiting for 1+ hr i was informed that a new key would not be available due to a technician not being available. So i wasted 2 hrs waiting for a key that I'm sure i could've been told a lot sooner that i wasn't going to get. I spoke to Mr. Sanchez again and he apologized and told me to come the next day and that the keys would be ready. On the next day i got a call at about 2pm from Mr. Sanchez stating that the keys were cut and that i could view the inside of the car as well as test drive it. When i arrived at the dealership for the second time the the car would not start because the keys were not programmed and the tech arrived he couldn't program them for reason i cannot understand. For the last time i spoke to Mr. Sanchez and told him i don't know how he could be so dishonest and deceiving and that i refused to do business at this dealership. For anyone reading this review please avoid this place. More

Unprofessional costumer service There used car facility people are a joke! Very unprofessional ! I was visiting them for this used car that i wasnt planing on buying that night . T There used car facility people are a joke! Very unprofessional ! I was visiting them for this used car that i wasnt planing on buying that night . The sales people i dealed with were so harsh and pushie to make you buy the car. If i remeber good it was a manager Andrea. So after i told them that i will visit them again with my mechanic to inspect the car he got mad. Than two day later same guy Andre called me telling me to come in and see the car again. So two hours later im showing up with my mechanic, and he didnt want to show me the car saying that he sold it yesterday.There was defenitly something wrong with the car since he didnt want to show it to my mechanic . Im very glad that i havent buy anything or that car from them. It the very childish game that they play with there costumers. I would never walk in my head in that dealer again. And i would never recommend it to anyone More

paragon acura are liars and crooks This is by far one of the worst dealers you can ever go to I purchased my car their from Peter Pazmino which is a liar and will do anything to convinc This is by far one of the worst dealers you can ever go to I purchased my car their from Peter Pazmino which is a liar and will do anything to convince you other wise. He sold me a car which I thought was in excellent condition ended up being a lemon. This cars been in the service center more times than the actual time I owned the car I have practically replaced every item on the car from engine to transmission and still doesn't run like it's supposed too. I got a lot more stories to tell about my experience with them but this review would never end. What a great disappointment it's been as this my first real car purchase and definitely will be my last. Please beware shop around you'll find some true honest dealerships out their. Curry Acura is one of them go check them out instead More