Paragon Acura

Bad Service- Lack of Caring for Clients As of November I bought a pre owned Acura MDX at this dealership and did a good amount of research on vehicle, when i finally found the SUV I wanted I As of November I bought a pre owned Acura MDX at this dealership and did a good amount of research on vehicle, when i finally found the SUV I wanted I approuched dealership about MDX. Even though there were some slight flaws with the SUV mechanically it was pretty sound, I did not bother to haggle the price of $17,320 for a pre owned 2007, still a pretty hefty price. the same day I drove off lot the cars head lights started twitching and after I contacted the dealership right away about the matter it took a motn before I could get anyone to talk to me or see me about it, including the Sales Manger Andre Sanchez who orignally help sell the vehicle to me. the dealership now has quoted $1500 to replace 1 head light and say no one knew about this in the beginning to prevent it even though I kept in contact since day one about issue. If I had one main point to say it is that I have never gone through a dealership that gives you as many run arounds, disappearnaces of employees, sheer lack of respect to customers as Paragon Acura. there great cars however choose dealership wisely as you are stuck with this kind of mess for some years. More

Very Poor Customer Service I bought 2012 Acura certified MDX a couple of weeks back. Which had few issues and the sales person gave me a we owe list for the same. I have schedul I bought 2012 Acura certified MDX a couple of weeks back. Which had few issues and the sales person gave me a we owe list for the same. I have scheduled the service appointment for the same to fix but the service person were horrible in explanation and made me to wait 45 minutes for loaner vehicle paper work. Also he gave the ETA as Monday but I called them today to check the same and they said car is in body shop and they will get the same by Wednesday only after they will do the remaining work and they were not giving ETA for the same now. Very disappointed with behavior. I am asking the superior to take a look at it and correct the same. More

WORST CUSTOMER SERVICE/ Dishonest and Deceiving I Called Paragon Acura on 12/6 because i was interested in a 2014 ILX they had for sale and was directed to speak with the sales manager Andres Sanche I Called Paragon Acura on 12/6 because i was interested in a 2014 ILX they had for sale and was directed to speak with the sales manager Andres Sanchez at their certified preowned dealership. I scheduled and appointment and showed up later in the day.When i showed up later in the day to look at the car i was told that a sales person had taken the keys to the car and that he'd be back in a couple of minutes. After waiting for the sales person for about 45 mins the person showed up with no keys and no idea where the keys were located. I followed up with Mr. Sanchez regarding the keys and he told me that it would be no problem getting new keys cut and programmed and that the process would only take 2 mins. After waiting for 1+ hr i was informed that a new key would not be available due to a technician not being available. So i wasted 2 hrs waiting for a key that I'm sure i could've been told a lot sooner that i wasn't going to get. I spoke to Mr. Sanchez again and he apologized and told me to come the next day and that the keys would be ready. On the next day i got a call at about 2pm from Mr. Sanchez stating that the keys were cut and that i could view the inside of the car as well as test drive it. When i arrived at the dealership for the second time the the car would not start because the keys were not programmed and the tech arrived he couldn't program them for reason i cannot understand. For the last time i spoke to Mr. Sanchez and told him i don't know how he could be so dishonest and deceiving and that i refused to do business at this dealership. For anyone reading this review please avoid this place. More

Unprofessional costumer service There used car facility people are a joke! Very unprofessional ! I was visiting them for this used car that i wasnt planing on buying that night . T There used car facility people are a joke! Very unprofessional ! I was visiting them for this used car that i wasnt planing on buying that night . The sales people i dealed with were so harsh and pushie to make you buy the car. If i remeber good it was a manager Andrea. So after i told them that i will visit them again with my mechanic to inspect the car he got mad. Than two day later same guy Andre called me telling me to come in and see the car again. So two hours later im showing up with my mechanic, and he didnt want to show me the car saying that he sold it yesterday.There was defenitly something wrong with the car since he didnt want to show it to my mechanic . Im very glad that i havent buy anything or that car from them. It the very childish game that they play with there costumers. I would never walk in my head in that dealer again. And i would never recommend it to anyone More

paragon acura are liars and crooks This is by far one of the worst dealers you can ever go to I purchased my car their from Peter Pazmino which is a liar and will do anything to convinc This is by far one of the worst dealers you can ever go to I purchased my car their from Peter Pazmino which is a liar and will do anything to convince you other wise. He sold me a car which I thought was in excellent condition ended up being a lemon. This cars been in the service center more times than the actual time I owned the car I have practically replaced every item on the car from engine to transmission and still doesn't run like it's supposed too. I got a lot more stories to tell about my experience with them but this review would never end. What a great disappointment it's been as this my first real car purchase and definitely will be my last. Please beware shop around you'll find some true honest dealerships out their. Curry Acura is one of them go check them out instead More

Customer Sales Service Amazing This young man was indeed amazing , very kind , very helpful and provides excellent customer sales service . He is simply what Acura of Paragon should This young man was indeed amazing , very kind , very helpful and provides excellent customer sales service . He is simply what Acura of Paragon should represent . There should be more individuals like him . I wish him all the best and recommend him greatly . Thank you so much . You were extraordinary :) More

Service Work Update Horrible Disappointing Please READ .. I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive . This is not my first time purchasing a car from Acur I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive . This is not my first time purchasing a car from Acura , this is actually my third vehicle from Acura and you would think Acura as a whole values their customer but honestly maybe they did in the past but NOT ANYMORE . The quality and moral of Acura has declined and is very low . I would like everyone to beware of this , first of all my brand new vehicle is 2 weeks old and is perfect now because I fixed the issue with great expense but it was all worth it . I would however like to write this post so everyone knows that when purchasing any 2015 Acura please be careful of these items I am going to mention . Inspect it yourself or question your sales and service consultant . Last Monday 17th November 2014 , I experienced a flat tire in Manhattan New York where I reside and to my amazement ......... the first thing anyone would do which is normal is fix it on your own so you take it to a tire shop or dealership to be fixed however this was not the case at all . The vehicle had NO SPARE TIRE and I was not told this at my initial sale / purchase which is HORRIBLE for any customer . The customer has to RIGHT TO KNOW and given the choice what to do but as a whole Acura making vehicles like this is NO GOOD because it is a HAZARD AND DANGER TO THE CUSTOMER . I understand TECHNOLOGY is changing but ACURA NEEDS TO PUT THIS OUT THERE TO ANY CUSTOMER as usual this a money making issue for Acura now because if they tell you the vehicle has no spare tire you have to purchase one on your own or purchase one with them . More expense for you . Coming back to me Current issue which is still going on as I have now picked this issue up with ACURA CLIENT RELATIONS , I have a case number so this is not a light issue especially for anyone with a new vehicle or old vehicle . While encountering my flat tire on Monday since there was no spare tire within the vehicle was angry and I began to use their " SO CALLED TIRE SEALANT KIT FOR A FLAT TIRE " in nutshell ACURA version of a tire pump which is horrible . THIS TIRE SEALANT PUMP SEALED NOTHING ............... NOTHING I TELL YOU . The pump NEVER WORKED ONE BIT . This was my second disappointment and not the wheel that had the flat had WHEEL LOCKS to my horror the SO CALLED KEY FOR THE WHEEL LOCK did not work at all and the vehicle comes with NO WRENCH to remove the wheel lock despite everything going on . As a whole all three items are very vital and dangerous to your life and everyone on this site should be aware of it . This is a big disappointment on Acura as a whole and they need to remodel and recheck their design of this vehicle next time or any other vehicle they would like to design . This vehicle is truly the best and very powerful however it lacks vital simple items which are important . The flat tire sealant pump does not work at all as I mentioned above please be aware and there is no spare tire for the customer unless you purchase one on your own or from the company . Therefore if you get a flat the pump ONLY works if your tire has a hole JUST THE RIGHT SIZE FOR THE PUMP TO WORK ............ so everyone out there please pay attention to this . The third thing on your tires as mentioned by me before , the wheel locks are placed on all four tires however the vehicle has a key which may or may not work and there is no wrench within the car to open the locks . This is a great risk and a definitely NO on Acura as a whole . I took my pump and wheel to be inspected and the service person never updated with the outcome and forgot me completely hence no help from him . POOR SERVICE . I don't recommend this place and please be aware of your purchase of any 2015 Acura models it is a SAFETY ISSUE FOR YOU AS A WHOLE . My situation is ongoing at the moment , as I am currently holding Acura Client Relation responsible to giving me a NEW BRAND TIRE SEALANT PUMP AND A NEW SPARE TIRE IN PLACE OF THIS ONE THAT REQUIRES FIXING , FREE OF CHARGE . PARAGON ACURA WAS OF NO HELP IN ASSISTING ME , THE SERVICE CONSULTANT is horrible and did not have the courtesy and professionalism to call me back concerning my tire pump and flat tire I left with him on Monday 11/24/2014 with any updates as I have to report this to Acura client relation , I called him after two days and he had the audacity to tell me he forgot to get back to me . POOR COMMUNICATION AND SERVICE FROM HIM , what a useless guy omg . At this time , I have fixed my tires with every penny I paid for which was all worth it , I purchased 4 BRAND NEW MICHELIN RUN FLAT TIRES THE BEST INDEED FROM TIRE/TIRERACK . NOW THIS IS fabulous service from them , my car runs amazing now . This expensive vehicle also came standard with GOODYEAR EAGLE TIRES not a good thing to begin with as well . Anyway I wish to say in my closing please guys out there be careful and be safe . Take care of your own vehicle as you can see I am fighting currently to get acknowledged for their mistake but I will fight to the end until this matter is solved . Thanks to my great efforts my vehicle is perfect now . More

THE CUSTOMER SERVICE YOU WANT TO EXPERIENCE People tend to always write about problems with a company but they rarely take time to acknowledge when outstanding service is provided. James Pan People tend to always write about problems with a company but they rarely take time to acknowledge when outstanding service is provided. James Pan was the most OUTSTANDING sales rep. that I have ever experience. The moment I walked inside the dealer ship he was willing to go out of his way to accommodate my needs. Diligently he assisted me until we found the one vehicle on the lot that would go beyond satisfying my desire. In A Nut Shell, I would suggest that any one goes straight to James Pan for Remarkable customer service. I'm positive he will give you the WOW factor you're looking for! ELAICHE BAHMID More