Paragon Acura

Acura Service I bought my Acura TSX brand new from this dealership 4 years ago and the deal I received was great. During the 4 years at this dealership, I had my u I bought my Acura TSX brand new from this dealership 4 years ago and the deal I received was great. During the 4 years at this dealership, I had my ups and downs, as anyone does with any dealership. However, the moment I hit a down and got in touch with Mike Timpone, the Service Director, it all got resolved in a manner of minutes. Not only was he professional and humble, but knew exactly what needed to be done in order to assist me and more importantly to fix my vehicle. The way he represents the dealership is exactly how every individual should. Moreover, he put me in touch with a service advisor AJ; who is very polite and knows exactly what needs to be done. Both of them have been responsive with e-mail and text messaging, without leaving me waiting for days on any requests that I may have; big or small; they are always on top of it. I love my vehicle from the day that I signed that paper and put my foot on that pedal and knowing now that I have a wonderful team of Mike and AJ in assisting me when I am in need to have anything done to my vehicle is great. The two of them are a wonderful example of how everyone should be approaching and threating their customers; with them it feels more as if I am going to see a friend who is going to help me out, rather than an employee at a dealership who is just doing their job. Great job and all the best to the two of you! Hope you get an employee award at some point, you deserve one. More

Excellent customer service! My husband and I had the pleasure of working with Gary this past week. I will admit, I was very skeptical about purchasing a car on our first visit bu My husband and I had the pleasure of working with Gary this past week. I will admit, I was very skeptical about purchasing a car on our first visit but Gary went above and beyond to help us get what we want at the price we want. Gary is a very personable individual who makes the grueling car purchasing experience pleasant. I hope he gets recognized for his hard work. Paragaon Acura is a bit out of our way but we will be visiting in the near future to give Gary more business. More

Best dealership in queens! This is my 3rd Car in New York and by far the best experience ever. If your thinking about buying a car this is theplace This is my 3rd Car in New York and by far the best experience ever. If your thinking about buying a car this is theplace More

Jose Perez Jose is personable and a good sales rep.He showed trust in the product and worked hard to bring up a sale. He answered the phone at 11 pm and met me o Jose is personable and a good sales rep.He showed trust in the product and worked hard to bring up a sale. He answered the phone at 11 pm and met me on Sunday for the remaining stuff in my old car. I'd recommend him to my friend. More

Very satisfied! Mr Ng was a pleasure to work with, he helped me with everything and was very straight forward. I highly recommend Thomas and will continue to do busin Mr Ng was a pleasure to work with, he helped me with everything and was very straight forward. I highly recommend Thomas and will continue to do business with him in the future. I bought a 2012 Acura mdx and couldn't be more happy and he continued to follow up with me after my purchase. Paragon Acura has great quality and customer service! More

Ask for Melvin salcedo I ve been going there for over four years I am on my forth car and always have experience a great time. Melvin as been my sales person since day one a I ve been going there for over four years I am on my forth car and always have experience a great time. Melvin as been my sales person since day one and is the reason I keep coming back to Acura. If you could put up with me and never show frustration you got to be good. More

Excellent costumer service. Friendly, helpful and willing to work on your needs. Melvin made our time @the dealer pleasant and easy! would recommend any friend/family to this de Friendly, helpful and willing to work on your needs. Melvin made our time @the dealer pleasant and easy! would recommend any friend/family to this dealer if they are looking for a new/used vehicle. More

Purchasing certified used acura Gary was a great pleasure to work with. He was patient and went above and beyond to make sure we found a vehicle we were very happy with with no press Gary was a great pleasure to work with. He was patient and went above and beyond to make sure we found a vehicle we were very happy with with no pressure. Everyone should have this ease of purchase experience like we did! Thank you Gary! More

good job I went to paragon acura where I met with Mr. Zeeshan Majid. he was very patient with me, listen to my needs made arrangements to see the vehicles that I went to paragon acura where I met with Mr. Zeeshan Majid. he was very patient with me, listen to my needs made arrangements to see the vehicles that I'd be interested in. came personally, explained about the car,features, etc. with his knowledge and experience I was able to get the car I need. he was able to take car of the paper work, help me with my insurance, etc that very day. my experience at paragon was just great and have no complains. they'll get a five star rating from myself and i'll advice anyone to shop there. More

full of lies 1 st.He cannot provide a sales contract, a copy of financial agreement and etc. after we sign the document. I have to beg for it and it takes take cl 1 st.He cannot provide a sales contract, a copy of financial agreement and etc. after we sign the document. I have to beg for it and it takes take close to 2 months. Thomas said why do I need it for. Is this the way paragon run a auto business. I am not asking for free or discount.I am asking of what belong to us nothing less nothing more. I am not fabricating this a txt mssg from Thomas Ng is my back up. 2nd. as part of the deal he told me a fist 2 oil change is free of charge. but when i txt him again he doesn't know about this. Will he is right because I trust his verbal promise.So i did not argue with him because for $40.00 is not worth the stress. he could stick it in his @$$. My suggestion is start firing a sales consultant like Thomas Ng. Bad for business and Bad for Acura More