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Paragon Acura
Queens, NY
1,956 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,956 reviews
May 18, 2011
Our second time at Paragon. We returned because we have always been treated as valued customers in sates and service. They gave us time to look at the vehicles and only when we were ready did they try and always been treated as valued customers in sates and service. They gave us time to look at the vehicles and only when we were ready did they try and make the sale. Negotiations did not take long and were painless.Really worked with us on price. Took us for test ride of our RDX. Explained paperwork and more importantly the features of the car. More
by mcheck57
May 16, 2011
Melvin was extremely pleasant and was willing to go the extra mile to complete the leasing process for my new TL. This is the third TL that I have leased from Paragon and all have been pleasant experiences extra mile to complete the leasing process for my new TL. This is the third TL that I have leased from Paragon and all have been pleasant experiences. Reginald was the delivery coordinator that was assigned to me and he was both friendly and extremely knowledgable about all the technology features of the 2012 TL. He was willing to spend as much time as was necessary to acquaint me with the car. He hooked up my Blackberry to the Bluetooth system and in the event that I had additional questions after leaving, he provided me with his contact info. All in all it was a pleasant and smooth buying experience. More
by tomtl1
Employees Worked With
Melvin Salcedo/Reginald Vanwroten, Melvin Salcedo
May 05, 2011
I was looking for the CPO ZDX Acura, i ended up with CPO MDX, The inventory of the cars was very good, the service was excellent. Melvin the sales representative was very responsive and helpful. I recomm MDX, The inventory of the cars was very good, the service was excellent. Melvin the sales representative was very responsive and helpful. I recommend this dealership for a great selection of cars and service. More
by kiriln
Employees Worked With
Melvin Salcedo, Melvin Salcedo
April 30, 2011
The service that Yizzel gave us was excellent. She was very professional. The manager was always on top of everything. All the employees were very friendly. Yizzel was always very helpful. There were no very professional. The manager was always on top of everything. All the employees were very friendly. Yizzel was always very helpful. There were not any type of inconveniences during the buying process. More
by Asdrubal
Employees Worked With
Yizzel Trujillo
April 29, 2011
Angelo gave us a fair OTB price including tax, DVM + etc. We put a down payment of $xxxx. When spoke to Jean ( finance manager) He tried to sell us lo-jack and all the other extra stuff. When we told him, " We put a down payment of $xxxx. When spoke to Jean ( finance manager) He tried to sell us lo-jack and all the other extra stuff. When we told him, " no thanks" he throw papers at us. Told us to sign on the line. Did not explain anything on the finance part. I looked at it and saw $3500 + 0.9 finance charge, we asked him why does it cost so much. He than said "well, since you're not getting the lo-jack package for $4000. YOU MUST PAY FOR THE $3500 EXTRA FOR A FINANCE PACKAGE, IT COMES WITH THE 0.9%" We told him that's was ridiculous and what if we pay it off now. He changed his story and said " $3500 is the bumper to bumper fee" So either way we would have to pay the $3500. If I didn't look for the numbers, he probably would not have said a word about the EXTRA CHARGE. He is so shady. We asked to speak to a manager but since it was a friday night, he'd already left. We decided that price was not right and did not want the car anymore. Jean said "okay". We left and ten minutes later, Jean called us back and said he would do us a favor and "discount us with $1,200 off" At that point, we lost all trust in that dealer and Jean. Plus we don't need his so called favor. He didn't even apologize for terrible customer services. Couple days later, we spoke with their manager and asked about our refund for the down payment and explain what happened that night. All he did was apologize and nod. And the whole time, Jean was staring at us through the window. Didn't even apologize. We are not wrong to complain! It has been 2 weeks now and still have not receive my refund. And we also found out that there's no such thing as EXTRA CHARGE FOR 0.9% finance or extra for bumper to bumper service. Jeans is a liar. Will never go back to this dealership again. Now all I want from this dealership is my refund down payment, nothing more. More
by Paullllllllll
Employees Worked With
Angelo Navarro &Jean Maruilus
April 21, 2011
Reginald was extremely knowledgeable and courteous as our delivery coordinator. He was thorough and conscientious while also maintaining an appropriate level of professionalism. He understood our time cons delivery coordinator. He was thorough and conscientious while also maintaining an appropriate level of professionalism. He understood our time constraints and made sure he was explanatory as possible in addition to providing us his contact information for follow up questions. More
by kgaddy
Employees Worked With
Reginald Vanwroten
April 19, 2011
Worked w/ Camilo. Very helpful. Helped me through the whole purchasing process, and secured the vehicle of my choice for 2 days which I appreciated alot. Has a great attitude and unlike other salesmen at whole purchasing process, and secured the vehicle of my choice for 2 days which I appreciated alot. Has a great attitude and unlike other salesmen at other dealerships, he doesn't come off as pushy. Reggie VanWroten helped me with learning how to use the navigation/phone and pretty much the technical aspects of the car. A+++ Friendly as well, and very helpful when it came to understanding how to use the car's features. These two individuals made the process very easy and worked rapidly to make sure I was in and out of the dealership. More
by Omari221
Employees Worked With
Camilo/Reggie VanWroten
April 18, 2011
My experience at Paragon Acura was very positive. I worked with Peter Pazmino to purchase a used 2010 Acura TSX. Peter was great to work with. He is knowledgeable, friendly and reliable- he follows thr worked with Peter Pazmino to purchase a used 2010 Acura TSX. Peter was great to work with. He is knowledgeable, friendly and reliable- he follows thru on his commitments. He made the process of purchasing the car easy. I recommend this dealership and Peter, in particular. This was a refreshing change from what I have experienced with other car dealers and car salesmen in the past. More
by Wsandulli
April 13, 2011
THUMBS UP to the Paragon Acura team! This is my third vehicle purchase from them in the past 10 years and I must say that it was a wonderful buying experience all around. Got a great deal on an 09 Acura vehicle purchase from them in the past 10 years and I must say that it was a wonderful buying experience all around. Got a great deal on an 09 Acura RDX and got excellent trade in value. I felt that I was valued as a repeat customer and of the 3 times I have purchased vehicles, this time has been by far the best experience. Angelo Navarro - Sales Associate - respectful, knowledgeable, friendly, no-nonsense, patient, no attitude - as far as car salesmen go- you can trust and rely on this one. He definitely works hard for you and goes the extra mile. He followed through on everything that was promised even AFTER the sale, a time when most salespeople mysteriously vanish. Murat Deljanin - Sales Manager - There is a reason why he is in charge! 888! Jean Maurilus - Finance - Clearly explained all options and worked out a great finance deal with me. No hassling, just gave the facts and definitely made me feel that my business was appreciated. Reggie VanWroten - Delivery Manager- This completely caught me off guard, this gentleman sat with me AFTER the vehicle was ready for me to take home. He sat with me to explain all the great features of my vehicle in a succinct and accurate way and allowed me to skip reading the manual and being able to use all the great features of RDX. Thumbs up to Paragon Acura for implementing this program. More
by Ultra2996
Employees Worked With
Other Employees :
Angelo Navarro, Murat Deljanin, Reggie VanWroten, Jean Maurilus
March 30, 2011
Great costumer service and very helpful and understanding to my needs and budget. Answered all my questions and concerns regarding the vehicle and all the transactions being made. Love my car and would defen to my needs and budget. Answered all my questions and concerns regarding the vehicle and all the transactions being made. Love my car and would defenetly recommend. Camilo gets two thumbs way up. More
by Marianni1
Employees Worked With
Camilo Barrientos
