Paragon Acura

My experience from the start was great. I have no complaints. I am very happy with my new MDX. I just want to say Thank you to Sam, Michael, and Rachel for being helpful, knowledgable and courteous. complaints. I am very happy with my new MDX. I just want to say Thank you to Sam, Michael, and Rachel for being helpful, knowledgable and courteous. I will definitely recommend Paragon Acura to all my family and Friends. More

I went in there looking for a preowend car and was also looking for a great deal(who doesn't) and I was dealing with 3 people but the other one I can't remember the one I can not remember completly lie to looking for a great deal(who doesn't) and I was dealing with 3 people but the other one I can't remember the one I can not remember completly lie to me about an INSURENCE quote. Also I didn't like their preowned selection so I decied to check into a new one thats when I got this whole run around on how I should lease because I will want a new one soon enough. That was not what I was looking for I wanted to own my car because of different reasons. The salesman Emon says he will work out a deal on a preowned they had all I had to do was come in(mind you his information that he gave me the first time was all wrong and had to call me back to correct the false information) so I did. We start talking price and now after what we first talked about, He now changing everything he said (I also didn't want to put money down) now he telling me I have to put money down and we start going back and forth and the stick that broke the camel's back is when he look at me and said Acura isn't for you it's a luxury, I should get a honda(WTF your trying to say I'm poor or something) so I got pissed off and walked out. So I went online and started looking at Acura of Manhattan. I seen they had exactly what I wanted for the best price ever brand new 2009 RDX. So I thought these to were connected Queens location and the Manhattan one. So I go to the dealer ship on 56 str. that's when I talked to Jamie now he was very nice. So I told him what I found and that's when he said that's a different place Manhattan is not connected to Queens. He tells me to show him what I found online through Manhattan, he looks at it and says that it's most likely a lie and wouldn't have it, or they say they have but when I get there it's not there. So he tires to make a okay offer on what they had there it wasnt great but it was better than what their other salesman who works there tried making me but I told him I will go check Manhattan but that I wasn't going to call them just to not give my hopes up and he wish me well and I was on my way there after. I get to the Acura in Manhattan my sales guy was the best, the car was actually in the showroom. They were closing when we got there and sundays that don't have the people there to really do the whole sell with the car so he suggest I leave a depost to just hold the car and when the deal was done they can refund it. I ended up leaving the depost and more(so I ended up putting money down but not force too)overall my experience at paragon acura was horrible, it was nothing but lies, rude, and dysfunctional. Better luck to the next person, I hope this helps. This all in October 2009 More

I have had nothing but great experiences with Paragon Acura. I have had my MDX serviced with Ibis Andino and felt he delivered excellent customer service. I cant think of one complaint. He was courteous Acura. I have had my MDX serviced with Ibis Andino and felt he delivered excellent customer service. I cant think of one complaint. He was courteous, professional, and friendly. I will definitely use him and Paragon for any of my future needs. More

I have to say I had my doubts about buying Acura. This is second nature to me when dealing with car dealerships. The folks at Acura did a great job in finding the deal I had been looking for roughly 4 months second nature to me when dealing with car dealerships. The folks at Acura did a great job in finding the deal I had been looking for roughly 4 months. Everyone was very detailed in their job function from the sales person who described the cars functionality to the Delivery manager who took the time to show me the features of my new car (very pretty by the way). Everyone with a smile and very service oriented during the sales process. It was not a hard sale trying to push the car and the deal was made with my best intentions. They even returned my old car to the other dealer for me. More

PAID FOR BRAKE SERVICE THAT WASN'T DONE.HAD TO COME BACK COUPLE TIMES FOR THINGS TO GET FIXED . THE QUALITY OF WORK IS VERY DSSAPOINTING. AFTER COMPLAIN THE ONLY RESPONSE FROM SERVICE GUY WAS "WHAT THE F... COUPLE TIMES FOR THINGS TO GET FIXED . THE QUALITY OF WORK IS VERY DSSAPOINTING. AFTER COMPLAIN THE ONLY RESPONSE FROM SERVICE GUY WAS "WHAT THE F... K DO YOU WANT ME TO DO"VERY UNPROFESSIONAL. BE AWARE OF IBIS ANDINO PROMISES A LOT DO NOTHING. More

Our experience here at Accura Paragon was very nice, got a new TSX, and the Delivery Manager (Wendy) was extremely helpful and knowledgeable about our vehicle. We love acura since our family already own 2 T a new TSX, and the Delivery Manager (Wendy) was extremely helpful and knowledgeable about our vehicle. We love acura since our family already own 2 TL's , so look forward to another acura in the near future AND if the price is right Paragon Acura will be our #1 choice. More

I was extremely satisfied with the employees of Paragon I was extremely satisfied with the employees of Paragon Acura that i dealt with. They were very hospitable, friendly, and customer service oriented I was extremely satisfied with the employees of Paragon Acura that i dealt with. They were very hospitable, friendly, and customer service oriented. They were extremely knowledgeable and i want to thank Jamie, James and Wendy for their excellent customer service. I would highly recommend customers to use them. thank you so much. More

I have been dealing with Paragon for two years and never had a problem. They are very friedly and accomodating. They are very acurate when the promise time your car will be ready. Kevin the service advis had a problem. They are very friedly and accomodating. They are very acurate when the promise time your car will be ready. Kevin the service advisor is very helpful and does his best to solve all your problems. Also, when getting parts Leo and JOhn are great. They are very knowledgable and helpful. I will recommend this to dealer to everybody. Paragon Acura is very reliable compared to other dealers that I have heard about. More

Purchased my used Acura from Paragon. After a few months, noticed a problem with it, they immediately took it back, serviced it, and repaired the problem free of charge. The service manager, Mike, was especi noticed a problem with it, they immediately took it back, serviced it, and repaired the problem free of charge. The service manager, Mike, was especially helpful. I would highly recommend both the service and the sales side of this dealership. More

I have used Paragron Acura service exclusively since I bought my vehicle from them. I can truthfully state that their service is excellent. The service person that usually handles my account is Kevin and bought my vehicle from them. I can truthfully state that their service is excellent. The service person that usually handles my account is Kevin and he deserves a commendation for his excellent people skills ,courtesy and tact. Fannie Suber More