Paragon Acura

On my last visit to Paragon Acura, I was amazed by the excellence of their service. I went there to have my 2007 MDX service without an appointment and they were able to fit me in their schedule which wa excellence of their service. I went there to have my 2007 MDX service without an appointment and they were able to fit me in their schedule which was great. I even was able to get a loaner car; before I remember, I would have needed to let them know in advance to get one, this time I got it instantly which was outstanding as well. The whole service team, Mike Timpone the manager and Kevin C, the advisor were really helpful and professional at all times. My whole experience was fascinating, the advisor showed a lot concern for my satisfaction, he kept me informed about the job that was being perform in my car and I got my car on the time and date it was scheduled to be done. During my whole visit, I felt so much appreciation as a customer that I needed to write a review. More

I only have praise for 'PARAGON' my 2006 TL has been serviced there since new as was my 2005 TL until I destroyed it in an accident.the service I receive is just great,Ex. on a Saturday morning in July serviced there since new as was my 2005 TL until I destroyed it in an accident.the service I receive is just great,Ex. on a Saturday morning in July as I was preparing to leave for a cross country trip,I noticed the battery sounded weak and off I went to Paragon,it took less than 20 minutes for the car to be checked and a new battery installed and I was on my way without being late.That's great service---Frank is the best!!!!!!!!!!! More

Wendy is really helpful and patient. I pick up my car late evening on the 20th but she still there to give all the explanation about the car and show me all the details and the useful function. She is re late evening on the 20th but she still there to give all the explanation about the car and show me all the details and the useful function. She is really an expert for this and she call back the following day to follow up and I and so happy about her service. While she explain the function she do make some joke and you won feel boring all the times. I am really enjoy this new car that I have ever and will recommend Paragon Acura to others too. More

My experience at Paragon Acura went better than I expected. The salesman Joe Rosa is a true professional and I can only hope that any future customers can experience what I did. The moment I set foot expected. The salesman Joe Rosa is a true professional and I can only hope that any future customers can experience what I did. The moment I set foot in the door I was met with courtesy, professionalism and respect. I was able to take time and really go over any details & questions I had. The salesperson is on top of his game and is not your typical car salesman. He is not pushy, over the top and impatient. Rather Joe is able to guide with diligence and patience. I was able to get the vehicle I desired and I am extremely satisfied. Overall the experience was delightful and more importantly the car is great. I thank Paragon Acura for displaying true professionalism. The car they sold is great and our family is delighted and excited for our new car. We are looking forward to enjoying the Acura MDX. More

I got my 2010 RDX yesterday and I am really happy with it. Steven Deng is really wonderful because he help me solve my problem which creat by other sales person name Joe Rosa. I almost didn't get the car it. Steven Deng is really wonderful because he help me solve my problem which creat by other sales person name Joe Rosa. I almost didn't get the car because of him but Steven Deng solve my problems and it was very smooth for paperwork process. I am very happy with his service. I will definitely recommended Steven Deng to my friends and associate for the future. Please make sure that you don't get JOE ROSA to help you it was a nightmare that I ever had. More

Steven Deng is absolutely wonderful. I bought an RDX from him a year ago and its fantastic. He was quick to explain the features of the car and did a very good job of showing me how certain functions work. P him a year ago and its fantastic. He was quick to explain the features of the car and did a very good job of showing me how certain functions work. Paragon Acura itself is a wonderful place because it offers many amenities to waiting clients as well as having a full service shop very close by. After doing extensive online research to see which vehicle would suit me, i decided to go to Paragon Acura. Steven provided excellent service and I was able to look at the RDX, place a deposit, complete paperwork and pick up a brand new car all within a week! I was also please to get a very low interest rate and a great plate number. I highly recommend Steven from Paragon. More

I would like to compliment Joe Rosa for his great customer service and thank him for going out of his way to make this deal possible. He was actually my sales associate that sold me my 09 honda accor customer service and thank him for going out of his way to make this deal possible. He was actually my sales associate that sold me my 09 honda accord and I was very happy to see him at the acura dealership. Also Wendy Desharis was incontact with me regarding my satisfaction with the sale process and was very pleasant to speak with. I hope all my future purchases can be taken care of by such attentive people. More

I bought a new 2010 Acura TL at another dealership because they had the only color combination i was looking for. 1 month later, transmission had a slight problem. Came to Paragon Acura because its c because they had the only color combination i was looking for. 1 month later, transmission had a slight problem. Came to Paragon Acura because its close to my work. At first I thought they would give me a hard time since I did not buy the car here...boy was I wrong! Not only did they took my car in right away, ( Chris...I forgot his last name but he is a super nice service advisor) their service manager also managed to get me a loaner car (Mike Timpone was the manager), they are the most efficient/effective people I have met in any dealership service center. It was a SMOOTH transaction over all from Taking my car in to letting me out in their loaner. I would give an A+ for that. The next day come, Chris calls me and says the car is ready! Now that was amazing! Apprantly Mike and Chris ordered the parts needed and have ACURA over nighted the parts over! (I thought it would take days if not a week to fix...) I have owned many cars, went to many different service centers, i have been through the same "service Run arounds"; but Paragon Acura has completely changed my experience and perspective of a dealership service center! I hope they keep up the good work because they have just earned themselves a royal customer. More

I recently went to Paragon Acura for a regular service visit, and I walked out with a brand new car with an amazing deal. The staff there is always courteous, and professional making my trip out to Woods visit, and I walked out with a brand new car with an amazing deal. The staff there is always courteous, and professional making my trip out to Woodside, Queens from Canarsie, Brooklyn worthwhile. My last car, a 2005 Acura TL was purchased and exclusively serviced by Paragon Acura, and most importantly, it was easy on my wallet. The car was basically trouble free, and regular maintenance is surprisingly affordable at this level. The service department also has it's share of specials. It's this kind of balance in affordability that makes Paragon Acura a great one solution shop for consumers needing reliable transportation that maintains excellent re-sale value. Affordability is important to me because I'm not a rich guy. It feels good to be able to purchase an upscale vehicle and maintain it without having to spend exhorbitant amounts throughout the period of ownership. More

After confirming Friday afternoon via email with Stephanie (Client Relations) that a blue 2007 RDX Tech was still available. I made an appointment that I'd be there the next day, Saturday to take a Stephanie (Client Relations) that a blue 2007 RDX Tech was still available. I made an appointment that I'd be there the next day, Saturday to take a look at it. When we arrive there at 11:35 am the next morning. We were introduced to a Joe (Sales Consultant) and we sat down at his desk. After some checking, we were informed that the car we had come in to look at was sold 2 days ago. Their excuse was that there was something "wrong" with their system and that the car was still in Stephanie's system. Then after stepping away for more checking Joe returns and says he has a black one for us. We drive to another annex of the dealership and when we get there, it's a 2008 RDX Base and it wasn't a Tech model. Even if it was why would I consider a more expensive 2008 RDX tech when my intention was to purchase a 2007 model? Joe did not push us to purchase this car but on the way back he asked what other cars I had considered besides the RDX. I said I had considered the CR-V prior to the RDX. Then Joe asks if I would be interested in looking at a CR-V instead. Of course I turned him down. Basically, their goal was to get me into the dealership to gauge my buying interest and to see if they can interest me in another car other than the one I had came to see. What is particularly galling is that I had previous email correspondence with Stephanie stating that my wife and I had traveled far to other dealerships in NJ already and each visit was a waste of time and would like to avoid another fruitless trip. So then what does she do? Schedule my wife and I for a bait and switch. Needless to say, we will never step foot inside this dealership again. When will car dealers realize that part of the reason why the car market isn't doing so well is because of the whole car buying experience? A vehicle purchase is the 2nd most expensive item that a person will buy, the 1st being a house. Unlike any other product we purchase, the salespeople in the car industry are the consumers' enemies. They do their best to use underhanded tactics, lie, cheat, or whatever to get the customer to pay as much as they can for a car. No wonder cringe when it's time to buy a car. How many TVs would Best Buy sell if we had to walk into the store then negotiate a price for one and then have the salesperson add on additional fees? Why can't a dealership do away with commissions and pay salespeople a base salary and give bonuses instead? Make your profit by selling a higher volume of cars with fair standard across the board no haggle prices instead. If you improve the buying experience without the sleaze, customers will flock to your dealership giving you the higher volume of sales. More