Paragon Acura - Service Center

Bought 2015 MDX in January 2015 from Paragon Acura, Woodside and have been servicing there all the time. Recently my MDX had some noise, since January 2020 spent more than $4K to fix the noise ... tru Woodside and have been servicing there all the time. Recently my MDX had some noise, since January 2020 spent more than $4K to fix the noise ... trusted them, changed whatever they recommended in multiple visits but never fixed the noise. Thought I should try somewhere else to fix noise so I went to another place and paid $45 for check up. They found bolt loosened, they tightened it. It has been more than 2 week no noise at all. Now I am so much upset with Paragon Acura, Woodside. More

WORST EXPERIENCE EVER NOT PROFESSIONAL AT ALL.... AVOID THIS LOCATION & TAKE YOUR TIME WHEN BUYING CAR BUT DONT BUY FROM THIS LOCATION DO NOT SIGN OR PAY THIS LOCATION & TAKE YOUR TIME WHEN BUYING CAR BUT DONT BUY FROM THIS LOCATION DO NOT SIGN OR PAY More

Excellent service experience dealing with Mr. Solomon. I travel from Dix Hills passing three other Acura dealerships to come to Paragon Acura where I’m treated with the upmost courtesy and professionalism. travel from Dix Hills passing three other Acura dealerships to come to Paragon Acura where I’m treated with the upmost courtesy and professionalism. Thank you Mr. Solomon for tending to my vehicle service needs. More

Great customer service, jeorgio was very helpful. My visit was hassle free. Would recommend jeorgio to anybody trying to buy a new vehicle. Extremely happy. visit was hassle free. Would recommend jeorgio to anybody trying to buy a new vehicle. Extremely happy. More

This is the second time I came here to choose a car. Thomas gave me a great service. He is very patient, helped me a lot. Great Chinese service. Thomas gave me a great service. He is very patient, helped me a lot. Great Chinese service. More

I want to thank Kelvin and Peter for getting me into my brand new Acura so smoothly and fast it was the easiest process ever super nice informative not pushy at all all worked with my numbers and made ever brand new Acura so smoothly and fast it was the easiest process ever super nice informative not pushy at all all worked with my numbers and made everything possible thank you SO MUCH More

Thomas is an exceptional salesman. He is always willing to go the extra mile. I would highly recommend him! He is the reason I stayed with Acura. to go the extra mile. I would highly recommend him! He is the reason I stayed with Acura. More

Shady outfit. Stay clear of this place. I leased a acura TL in 2012. The vehicle was excellent and never really needed service other than oil changes. For my next vehicle I decided to buy it I leased a acura TL in 2012. The vehicle was excellent and never really needed service other than oil changes. For my next vehicle I decided to buy it this time. I opted for the 2016 RDX AWD. I wanted something bigger for my growing family. The sale of the vehicle was smooth and excellent. My salesman was Thomas Ng and he was as professional as can be. It was a pleasure to do business with him. I would recommend him as a salesman to anyone looking for a Acura. Well this week all the problems with this dealership began and it has gotten worse . Earlier in the week my 2016 Acura RDX wouldnt start. I needed a jump to start my vehicle. On the way home from work while in stop and go traffic my transmission felt like it was jolting , it felt like someone hit me from behind but it kept doing it randomly. I contacted Paragon and I expressed my concern with the vehicle. I never ever prior asked for a loaner from them but I told them that i could bring it in but I couldn't leave it with them without a loaner because I have 2 kids with car seats that I pick up daily from camp and babysitter. They called me back and informing me that the earliest available loaner they had would be in September. I told them I couldn't wait till then without a loaner if the car had to be kept for a few days. I got frustrated with them being that I was with Acura since 2004 and never had any major issues like a transmission. They told me that they exhausted all of their options and there was nothing more they could do but put me on a waiting list . Mind you this is August.6 now. Frustrated with Paragon acura, I contacted Acura client services and explained the whole situation to them. Surprisingly the next day I got a call from their Service Manager( Robert Brown) who made accommodations for a loaner car available that night. I went to the dealership that night and was given a loaner car while my car was being diagnosed the next day. They gave a 2019 Acura RDX top of the line model with all the bells and whistles. That night was raining and the loaner car was parked outside their dealership on the street. I told them that i needed to swap out the 2 car seats from my vehicle to the loaner. I drove home ( which is about 3 miles from my house and parked it in my garage. The next day i went to work , and I parked it in an employee lot that has multiple cameras. ( I work at JFK ) That afternoon the service department called and told me that I needed a new battery that was not covered by the original warranty. I told them to replace it. Then they had to address the transmission issue. It was determined that I needed a software update plus a transmission flush which was covered by warranty. They needed the car for an additional day to test it which allowed me an additional day with the loaner. Remember my car only has 37K miles on it and Manufacturer guidelines suggest to change transmission fluid only at 60K miles if driving in mountainous conditions. On Friday August 9 they told me that my car was ready and to come in to test drive it with a mechanic . I arrived at the dealership at about 2pm and the valet driver took the loaner car and backed it into their garage. I noticed everyone circling the loaner car and they noticed that there was damage on the rear fender of the passenger side that I was responsible for. Like i said , that first night they gave me a loaner , it was raining and no one ever did a walk around the vehicle to check for any damages to the car. They just handed the keys to me , made me sign some paperwork and I went straight home to my garage. The service manager informed me that I was responsible for the damage but I adamantly told them that I never hit anything but it was possible that someone at work could of swiped my loaner and just left. Fortunately my job has some of the best video cameras available. I contacted my maintenance service division that I could come in to review the cameras and see if someone hit me. Just out of curiosity I decided to look at cameras I have installed at my home to see if the damage was there already. To my surprise when I looked at video coverage of early the next morning it was visible that there was damage to the fender prior to me leaving the dealership. At this point I was furious at this dealership for trying to make me responsible for the damage, I contacted the service manager and explained my analysis of the situation. He said to me that the night i picked up the car was raining and I could of possibly hit something on the way home. I was furious with this dealership for even implying that I was trying to hide something . I offered video proof to them which i forwarded them and waiting to hear there next excuse. More

Service Great service from advisor Stephon Solomon. Thank you for all your help and resolving my issues. I will always ask for him for all my vehicle service Great service from advisor Stephon Solomon. Thank you for all your help and resolving my issues. I will always ask for him for all my vehicle service needs. More